2 of 2 Customer Service Jobs in North Wales

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. Location: North Wales including Anglesey We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting More ❯

products and solutions offered, as well as ongoing coaching and support to help you progress. Key Responsibilities Book qualified appointments for the sales team. Coordinate partner switches where required. Customer Engagement Follow up on inbound enquiries via phone, email and live chat. Answer product and service questions professionally and confidently. Deliver exceptional customer service in all … workload efficiently and meet daily/weekly activity targets. Build knowledge of the products and services offered (full training provided). Essential Skills Excellent verbal and written communication. Strong customer service mindset. Experience using CRM systems (HubSpot desirable). Understanding of lead qualification Good organisational and time management skills. Ability to work collaboratively. Willingness to learn product knowledge. … campaign follow-up. Proactive, motivated and target-driven. Benefits Excellent working environment Hybrid working Competitive salary Casual dress (uniform provided) 23 days holiday + additional days for length of service Early finish twice a month on Fridays Birthday off Additional personal day Company pension Healthcare cash plan (including wellbeing support, discounts & EAP) Life insurance Free flu jabs Paid volunteer More ❯