1 to 25 of 63 ITIL Jobs in the North West

DHCP, DNS Management of Office 365 and MS Teams Management of Windows Server (Apply online only) Management of Cisco Core Network Switches Desired Technologies ITIL Framework This role involves you to have a valid Drivers License ! DCS Recruitment and all associated companies are committed to creating a working environment where more »

mobile device management Project experience in installing and configuring hardware and software. Solution design and the ability to translate business requirement into technical specifications. ITIL process and practices, with good appreciation of Incident, Problem and Change Management. Nice to Have M365 E5 Microsoft EndPoint Manager/Microsoft Security SharePoint Ubiquiti more »

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great success story for the … an MSP environment and overseeing IT service for multiple, external customers Experience with agreeing and implementing service improvement plans for IT services Understanding of ITIL processes Strong communication skills are essential for interacting with clients, team members, and stakeholders effectively The ability to analyse complex problems and develop solutions is … friendly language. Highly self-motivated and directed. Keen attention to detail. Exceptional customer service orientation. Extensive experience working in a team-oriented, collaborative environment. ITIL Certification preferred Job Offer £50,000 - £55,000 (Negotiable, depending on experience) 25 days holiday, 4% employee pension, private healthcare, free parking and more! This more »

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great success story for the … an MSP environment and overseeing IT service for multiple, external customers Experience with agreeing and implementing service improvement plans for IT services Understanding of ITIL processes Strong communication skills are essential for interacting with clients, team members, and stakeholders effectively The ability to analyse complex problems and develop solutions is … friendly language. Highly self-motivated and directed. Keen attention to detail. Exceptional customer service orientation. Extensive experience working in a team-oriented, collaborative environment. ITIL Certification preferred Job Offer £50,000 - £55,000 (Negotiable, depending on experience) 25 days holiday, 4% employee pension, private healthcare, free parking and more! This more »

place. Conducting lessons learned and benefit realisation assessments at the end of projects. What youll need Project management qualification - Prince 2/PMI PMP ITIL Foundation Use of full range of Microsoft Office Ability to complete tasks in an accurate and timely manner when working under pressure Able to manage more »

Skills & Qualifications: CISSP (or equivalent) qualification and Azure Certification. SAFE leadership or other Agile qualification (such as Kanban or Scrum). Considerable experience operating ITIL and CSIRT processes and standards. Detailed understanding of IT/OT technologies, market trends, products, and services. Extensive working knowledge of available technologies and defining more »

role, with at least 1-2 years in a supervisory or management position. Proficient in using service management tools, with a strong understanding of ITIL framework and broad knowledge of IT systems and networks. Able to lead and motivate a team, with excellent problem-solving skills, and the ability to more »

experience include: Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree or relevant certifications (e.g., ITIL, PMP) would be advantageous. Technical Expertise: Extensive experience with IT infrastructure, networks, and systems management. Proficiency in cyber security, cloud services, and data management is more »

implementation, project, and client management, will be key to your success in this role. Desired experience and qualifications include people and client management skills, ITIL qualifications, Microsoft Cloud Practice skills and qualifications, a strong technical knowledge across Microsoft, network, and cloud environments, and a commercial understanding to contribute to our … future growth. Key Tasks Work as part of an IT Service Desk team based on ITIL principles. Provide both reactive and proactive IT support to customers and internal staff, answering technical questions and adhering to the IT Technical Desk logging process. Provide sales team with pre-sales support, attend occasional more »

present to leadership What we are looking for: Bachelor's degree in related field or equivalent experience (Masters degree preferred) BRMP, PMP, Six Sigma, ITIL certifications preferred 16+ years of IT-related work experience 10+ years in management roles Strong experience in project management and system architecture methodologies Exceptional written more »

with customers including mobile devices, mobile printers, IoT locking systems and IoT monitoring systems (training given in IoT devices). Ensuring adherence to basic ITIL processes for efficient support and service delivery. Ability to analyse Server Logs and use the information found to analyse and fix issues reported. Troubleshoot and … support to NHS and Public Sector end-users. Required Experience & Qualifications: Minimum of 2 years experience within a software support desk role. Understanding of ITIL processes. Experience of JIRA. Proficient with AWS Cloud technologies. Expertise in Microsoft SQL Server. Proficiency with Microsoft SQL Server 20xx & Microsoft Server 20xx. Solid understanding more »

Manager where required. Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing … improvement . Preferable experience in some R, SQL, Elastic, AWS, Data Analytics/Analysis/Omniscope tools & coding. Promptly communicates and escalates to the ITIL functions any issues & incidents which require their attention. Act as the first point of escalation for incidents and requests from wider DCC business. About the more »

Head of IT, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure Manager, IT Manager, or Head of IT with a passion for driving technology solutions forward? Do more »

offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting … whilst keeping to strict customer SLAs Good time recording and record keeping maintaining customer information Experience in working alongside service departments within the standard ITIL framework What additional skills would provide the best customer experience? Up to date technical accreditations or demonstrable experience in designing and delivering Modern Workplace solutions … Microsoft Certifications AZ-900, AZ-104, MS-900, MS-100, MS-101, MS-700, MS-102, MS-140 Citrix Certifications CCA-V or similar ITIL V3 Foundation or higher Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to more »

of quality and professionalism. Excellent Time management skills. Team Player ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company more »

have. Qualifications Required: Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23). Desirable: Oracle Certified CNC administrator, Hashicorp Terraform Associate, Oracle Linux Certification, ITIL Additional Information Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development more »

Infrastructure, you will expertly manage customer tickets, meeting defined SLAs and KPIs through diverse channels like Phone, Email, or Web portals. Working within the ITIL framework, you will ensure clear ticket updates, managing your own ticketing queue and helping your team where possible. Requirements for the 3rd Line Azure Cloud more »

**Infrastructure Team Leader* Are you a seasoned Infrastructure Engineer with some recent man-management or team-leading experience with hands-on experience with Azure? Do you thrive in dynamic environments and possess a knack for leading small teams to success more »

desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be … strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT … Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in alignment with ITIL v4 practices. Seek continuous improvement by analysing performance metrics and feedback. Function as leader within the IT division, ensuring open, transparent, and timely communication between more »

/BI Analyst and IpsumLive Technical PM through the Service Transition process prior to live service delivery. To take ownership of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain … or Group Head of IT. Required Qualifications & Professional Membership(s): Bachelor's degree or equivalent in an IT/related subject would be beneficial ITIL Foundation or a willingness to complete this is required Knowledge & Experience: Demonstrable first level support knowledge in the following key areas: Microsoft Server based Operating more »

Packages, Service Introduction Plans, processes, and operational readiness material to support a smooth transition into all IT functions Responsible for ensuring compliance with key ITIL processes in respect of Service Design and Transition Responsible for ensuring that wider processes within Service Operations are reviewed and updated as applicable Contribute to … experience will be beneficial for the role: Proven experience co-ordinating Service Design and Service Transition activities for new and changed services Understanding of ITIL Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment A demonstrable understanding of Availability Management more »

Strong experience in delivering proactive IT Support. Establishing, securing and managing Office 365 and Azure platforms. Experience of working in regulated businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV more »

service improvement. Assist in the development of Service Desk processes, policies, and documentation. Experience, Knowledge & Skills: GCSE Maths and English (or equivalent) Awareness of ITIL processes and other industry standards & best practices. Knowledge of computer hardware systems. Familiarity with general operating systems and Office software. Technical Support/Problem Solving more »

a team and collaborating with others to achieve a goal Experience of supporting enterprise networks Knowledge and understanding of best practice framework (such as ITIL & ISO) for the delivery of IT services Qualifications GCSE Maths and English - Grade 4 minimum Service Desk Institute ITIL Foundation This is an office based more »

CEH, CISA) Preferable Able to translate Information Security and IT risk language into business language. Risk Management methodologies, frameworks, and standards (ISO 27001, ISO31000, ITIL, COBIT) Able to build and maintain relationships and influence key stakeholders across the business. A creative and analytical mind with good stakeholder interfacing and excellent more »