1 to 25 of 41 Remote/Hybrid Incident Management Jobs in the North West

relevant six technical skills for Infrastructure Engineer:Development and ImplementationSystems Development Systems design (DESN) - Level 3 Testing (TEST) - Level 2 Delivery and OperationTechnology Management Systems installation and removal (HSIN) – Level 2 IT infrastructure (ITOP) – Level 2 Service Management Incident management (USUP) - Level 2 People and SkillsPeople … Management Organisational facilitation (OFCL) - Level 3 Technical skillsWe'll assess you against these technical skills during the selection process:Incident Management (USUP) - Level 2IT Infrastructure (ITOP) – Level 2Systems Design (DESN) - Level 3Organisational Facilitation (OFCL) - Level 3Testing (TEST) – Level 2System Installation/Decommissioning (HSIN) – Level 2We only ...

operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat … fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training.Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding ...

summaryWe are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team.The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability.Main duties of the jobDesign, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual ...

problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution.Escalate complex issues to higher-level support when … problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support ...

diverse workstreams, adapting agile methodologies to fit project needs and coaching teams on best practices.You will manage team finances with precision, including forecasting, budget management (for both clients and Deloitte), and navigating consulting nuances such as schemes of work and benefits realisation.You will lead and inspire cross-functional teams … reporting requirements in line with laws, client policies, Deloitte standards, and programme expectations.You will manage risks comprehensively, including proactive identification, mitigation strategies, and effective incident management and resolution.You will oversee the full project lifecycle, from inception through to transition and closure (of teams, projects, capabilities, and processes), enacting ...

configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response.This role also attracts a market pay supplement of 6650 per annum (to be reviewed in February 2027).Main duties of the jobOwn … required.Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions.Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users.Support the Network Team in ensuring ...

About The Job You’re Considering The SIAM Service Request Analyst is accountable for coordinating and supporting the end-to-end Service Request Management process across a complex multi-supplier environment. The role is outcome-focused, ensuring that service requests are managed efficiently, fulfilled within agreed service levels … years, and unspent criminal record check (known as Disclosure and Barring Service). Your role Coordinate and support the end-to-end Service Request Management process across a multi-supplier service environment, ensuring requests are fulfilled efficiently and within agreed service levels. Work closely with suppliers, service teams ...

configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response. This role also attracts a market pay supplement of £6650 per annum (to be reviewed in February 2027). Main duties … required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You'll Do Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration … balance reliability, operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs ...

working in the Cyber Response Services (CRS) Team within our Advisory practice.Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a junior case manager on smaller cases, or part of a team (reporting to a case manager or senior case … through a range of security certifications.In this role we are looking for a person who can demonstrate an emerging strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response manger role as part of a growing team. You will ...

passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering robust service management across multiple platforms, channels and cloud based services, ensuring service availability, performance and process maturity.We’re looking for experienced Senior IT Service Managers to join … time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders across service teams.Drive continual service improvement ...

strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Operational Resilience & Vendor Management SpecialistWe are looking for an Operational Resilience & Vendor Management Specialist to join our team in our Manchester Office on a full-time basis with hybrid … Risk Governance Specialist will play an important role in supporting the continued development, operation and enhancement of the Operational Resilience and Third Party Vendor Management frameworks across GSI4, supporting MRSG, MRSL, MRSI UK and MRRSI. This is a varied and visible role within a small, dynamic Operations Management ...

exciting opportunity to engage with cutting-edge technologies and contribute to the stability and performance of their network infrastructure. Key Responsibilities: Monitoring and Management: Oversee Monitoring Event Management and Incident Management, ensuring timely Level 1 triage of networking issues. Network Operations: Provide operational support for network … environments, including switching, routing, perimeter security, traffic management, and content inspection. Proactive Troubleshooting: Utilise advanced tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon to identify service impacts and interpret monitors, dashboards, and logs. Incident Response: React effectively to production failures, managing triage efforts ...

complex technical issues. Deliver infrastructure upgrades, enhancements and growth initiatives. Manage relationships with internal stakeholders, vendors and technology partners. Ensure adherence to change management, incident management and operational processes. Support capacity planning, platform resilience, patching and service improvement activities. Contribute to strategic network architecture and future technology ...

role is hybrid with office presence 3 days per week Liverpool We’re looking for a Director of Product & Technology to bring together product management and engineering across Love2shop. This is a senior leadership opportunity to shape how products are discovered, built, launched and continually improved, while creating clear … product-led operating model with clear ownership, disciplined governance and a strong focus on customer and business outcomes. Build and embed a strong product management model covering product vision, discovery, customer insight, roadmaps, release readiness and lifecycle performance. Own the Love2shop product roadmap process, translating commercial priorities into coherent ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

Join Police Digital Service as NMC Cyber Incident Responder (Digital Forensics) Salary starting at £55,000 pa + 10% shift allowance As a member of the National Management Centre (NMC) Cyber Incident Response team, you will lead and support the investigation of cyber security incidents affecting … policing. This role combines digital forensics, incident response and stakeholder engagement, requiring the ability to identify, contain and investigate sophisticated cyber threats across diverse technology estates. You will conduct forensic examinations of compromised systems, analyse host, network and memory-based evidence, and support the collection and preservation of digital ...

DWP. Digital with Purpose. Join DWP Digital and help support a strategic Management Information platform that enables thousands of colleagues across the organisation to make informed, data-driven decisions every day. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that … join us. What skills, knowledge and experience will you need? Experience supporting and maintaining IT products and services, including ServiceNow, user access, incident management and Power BI. Knowledge of ITIL and service management practices, including incident, problem, change and release management. Experience working collaboratively with stakeholders ...

including cybersecurity standards, cloud architecture guardrails and operational controls Lead DevOps and Site Reliability Engineering (SRE) maturity, embedding monitoring, observability, automated testing and structured incident response Drive adoption of automation and AI‐enabled tooling to improve anomaly detection, incident management, vulnerability management and operational efficiency Provide … technical oversight of production operations, ensuring alignment between platform standards and operational support teams Lead cybersecurity governance, including audits, penetration testing, vulnerability management and risk frameworks Support integration of acquired platforms, ensuring alignment with EA Technology’s security and reliability standards Establish and maintain platform standards that balance delivery ...

insurance business with the appointment of a Cyber Security Operations Manager into a highly visible leadership role. The focus is on operational leadership, stakeholder management and acting as the face of the Cyber Security Operations function internally. You’ll lead a team covering vulnerability management, EDR, incident … into GCP, alongside exposure to global security operations across more than 40 countries. Key experience required: Proven Cyber Security Operations leadership experience Strong people management capability Experience operating within complex enterprise environments Ability to manage senior stakeholders and communicate effectively across technical and non-technical audiences Strong operational risk ...

insurance business with the appointment of a Cyber Security Operations Manager into a highly visible leadership role. The focus is on operational leadership, stakeholder management and acting as the face of the Cyber Security Operations function internally. You’ll lead a team covering vulnerability management, EDR, incident … Experience operating within complex enterprise environments Ability to manage senior stakeholders and communicate effectively across technical and non-technical audiences Strong operational risk and incident management understanding Experience driving operational maturity and continuous improvement 3-stage process: Initial screening call Formal interview Psychometric and final stakeholder conversation #J ...

other relevant industry standards and best practice Contributing to governance frameworks and supporting the development of Cyber Security and Information Security Management Systems Assessing cyber security controls, reviewing architecture proposals, and supporting threat and risk assessments Supporting cyber security requirements analysis and tailoring outputs to client context Understanding business … modelling, Vulnerability analysis, Risk matrix modelling. Secure DevOps and secure systems engineering lifecycle Security Policy and governance Cloud Security including OT in the Cloud Incident Management frameworks, Security incident analysis, digital forensics, crisis management, SOC operations and supporting tools Strong knowledge and practical experience of cyber ...

planet. That’s why our purpose is ‘to make sustainable living commonplace’ Role Overview The Regional CERT Manager is responsible for leading cyber incident response operations across the region, ensuring effective detection, containment, investigation, remediation, and recovery from security incidents. This role combines strategic leadership with hands‐on technical … Response Team (CERT) operations, providing both strategic direction and technical guidance for complex cyber security incidents. Own and continuously improve the end‐to‐end Incident Management lifecycle, ensuring alignment with industry best practices and organisational security objectives. Monitor, analyse, and report on key performance indicators (KPIs), metrics ...

with the many local and global Product Owners whose products are upstream and downstream of your own, helping to design for change and address incident management too. Connect to your skills and professional experience The ideal candidate for this role, will have already gained three to five years … Event ReasonsRole-Based Permissions (RBP) Time OffGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) also beneficial but not essential. Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling ...

modeling, use case creation, and defining precise acceptance criteria/test strategies within Scrum and Kanban frameworks. Leadership & Team Development: Direct experience in line management (conducting 1:1s, performance reviews, development plans) or formal mentoring, with a passion for coaching BSAs and driving analytical best practices. Stakeholder Management … Influence: Act as a trusted technical advisor in direct client discussions, validating change requests, communicating complex solution designs, and ensuring quality expectations are met. Incident Management & Continuous Improvement: Participate actively in agile ceremonies, lead post‐incident reviews for complex delivery issues, and optimise existing system capabilities ...