5 of 5 Remote/Hybrid Incident Management Jobs in the North West

money stops flowing . As Ticketing Operations Manager, you will: Protect revenue by ensuring maximum uptime across all payment and ticketing channels Lead major incident response for payment and ticketing failures Own operational performance across systems used by millions of customers Manage and develop a high-performing operations … incident management team This is a senior operational leadership role with real accountability and influence. Key Responsibilities Lead the day-to-day operational management of all customer-facing ticketing and payment systems, including: Mobile ticketing apps Smartcards EMV/contactless payments Ticket vending machines Take ownership ...

love you to join us. What skills, knowledge and experience will you need? Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management. A background in first-line command centre, service monitoring, or incident resolution … responsible for monitoring infrastructure and applications across datacentre and cloud environments (AWS and Azure) using enterprise-grade tooling. You'll follow event management processes, triaging and categorising alerts, raising incidents, and providing initial diagnosis to minimise disruption. This role will also involve collaborating with internal teams, external suppliers ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

Azure, GCP, Private Cloud). - Conduct capability assessments and design targeted learning pathways. - Mentor SREs and engineering teams on reliability engineering, automation, and incident management. - Guide teams in defining and implementing SLOs, SLIs, and error budgets. - Promote best practices in observability, monitoring and incident response. - Create and curate … Azure, and/or GCP. - Hands-on experience with automation and IaC (Terraform, Ansible, CloudFormation) and CI/CD pipelines. - Deep understanding of incident management, RCA, and reliability engineering. - Demonstrated experience designing and delivering technical training or bootcamps. - Familiarity with Google SRE, DevOps, and ITIL frameworks. Please apply ...

abolities, being the technical authority at times. you'll need to understand user lifecycle processes, and have experience automating those types of workflows. Some incident management experience would also be beneficial as would a focus on root cause analysis. Really, the contract is cloud based, SaaS stack, Apple ...