inconsistencies, and opportunities in line with executive priorities Building and maintaining data models (typically using SAS), utilising various data sources to develop insights into claims performance across the balanced scorecard Presenting and visualising analysis clearly to add value, with insightful commentary and clear actions or recommendations Collaborating with operational teams to make recommendations for improving indemnity performance and ensuring delivery More ❯
pro-actively re-allocate calls in a timely manner with minimal impact to clients. Manage productivity metrics for your team on a daily basis and report on the daily scorecard by 10am each day. Manage all staff monthly 121’s giving direction and giving on the job training to staff as appropriate. Arrange timely induction plans to successfully onboard new More ❯
completed The creation of the monthly aged debt and departmental KPI packs and dashboards Producing key data and reports to support the Head of Credit and Collections and GSS Scorecard Providing status to Accounts Payable and Treasury stakeholders Provide Bank Receipt Analysis to the Head of Credit on a monthly basis Improving Cash Allocation Automation and first time match rate … Working with the Business Units to ensure accurate reconciliations and clear all possible unallocated cash Leading monthly finance service & scorecard reviews Assisting with annual SAP UAT upgrades What you'll need to succeed CICM qualification The ability to communicate effectively at all levels Previous experience in a Credit Risk Team in a large, multi-site, and diverse organisation would be More ❯
and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and More ❯
