19 of 19 Remote Service Delivery Jobs in the North West

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients More ❯

Hours of Work: 35 per week Closing date: 10th October 2025 Interviews: 17th October 2025 Were looking for a proactive and security-minded ICT Service Delivery Technician to strengthen our team. In this pivotal role, youll take ownership of Microsoft Intune management, ensure compliance across Microsoft 365, lead vulnerability management (including the Qualys platform), and support our ongoing … to Cyber Essentials Plus certification. Youll play a key part in maximising the value of our Microsoft licensing investmentparticularly in the areas of security and compliancewhile contributing to the delivery of a responsive and efficient service desk. Working closely with the Service Delivery & Cloud Services Lead, youll help manage and enhance our infrastructure and cloud environments … aligned with best practices. Were seeking someone with a solid foundation in endpoint management, cloud security, and IT compliance frameworks, ready to make a meaningful impact within our ICT Service Delivery Team. What do our ICT Service Technician - Security and Compliance do; Manage and maintain Microsoft Intune and Microsoft 365 Compliance, including device policies, secure score improvements More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/… planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as … usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards More ❯

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA's … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and … suppliers, and tools are in place to support operational teams, enabling the smooth handover of new/changed services into the live environment Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support More ❯

AV Project Manager – Service Delivery Location: Hybrid Bolton/But can be located anywhere in the UK Salary: 30-40k DOE Travel Required: Yes including overnight stays We are seeking an experienced and adaptable Project Manager to join our Service Delivery team. This role goes beyond traditional project management you will be required to lead … understanding of project management principles, experience within technical or AV environments, and the ability to thrive in fast-paced, hands-on settings. Key Responsibilities: • Take full ownership of the service delivery project lifecycle from planning and execution to on-site installation and final sign-off with the client. • Allocate tasks and responsibilities based on team members’ skills, experience … all projects are delivered on time and within budget. • Oversee multiple concurrent projects ranging from small installations to complex, high-value deliveries. • Supervise on-site installation engineers throughout the delivery phase to ensure quality and client satisfaction. • Serve as the single point of contact, providing regular updates to both internal teams and clients. • Support and mentor junior project managers More ❯

recurring revenues. Continue to develop incremental opportunities by identifying cross - sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile * Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX … from account management activities * Experience of working with field account managers to generate additional contact points and opportunities Traits and Behaviours * Focus on customers - committed to providing the best service to our customers in all that they do * Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and 'human.' * Can Do More ❯

standards, and audit requirements. Maintain accurate documentation and audit trails for key and device management. Provide incident, change, and problem management aligned with ITIL. Collaborate with stakeholders to support service delivery and project work. Participate in out-of-hours support as needed. Essential Skills & Qualifications: Bachelor's degree in Computer Science or related field. Experience in cryptography or More ❯

driven, with a team committed to innovation and continuous improvement. The Role As a Senior Corporate Account Manager , youll manage a portfolio of high-value clients, ensuring world-class service delivery and retention. Youll work closely with internal teams and the field-based sales function to develop strong client relationships, drive renewals, and deliver tailored energy solutions. Key … responsibilities include: Portfolio management overseeing new and existing client accounts to ensure service expectations are exceeded Relationship building developing and maintaining strong partnerships with key stakeholders Project management delivering service deliverables to agreed timelines and KPIs Data analysis interrogating client data to identify cost savings, efficiencies, and income opportunities Reporting producing Management Information (MI) reports, budgets, and consumption … the Energy Management System/portal Bill validation & query resolution ensuring accuracy and compliance across accounts Savings identification forensic analysis of historic accounts to uncover ongoing savings and refunds Service innovation assisting in the development of new energy management services for corporate clients About You Were seeking a highly skilled Senior Account Manager/Corporate Account Manager/Key More ❯

expert advice on research and data analysis. By engaging with teams across the organisation, you will ensure reporting solutions align with SLHs priorities and help drive continuous improvement in service delivery and customer satisfaction. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? The successful candidate will have More ❯

Lancashire (hybrid 2 days per week on-site) Salary: £50,000-£55,000 Industry: Smart Supply Chain and Lifecycle Management About the Client Our client is a long-established, service-focused business delivering intelligent, data-driven solutions that help organisations increase efficiency, reduce operational risk, and streamline complex logistical processes. With a strong reputation for reliability and innovation, they … of national and regional clients, many of whom rely on their services as a critical part of day-to-day operations. They pride themselves on combining technology with exceptional service delivery, offering bespoke solutions tailored to the evolving needs of their customers. The organisation continues to invest in digital transformation and strategic partnerships to remain at the forefront … to turn data into practical business solutions. Bonus: exposure to DBT, Fivetran, Python, Git, data governance, or machine learning techniques. Perks & Benefits: 2 x basic annual salary Death in service 8% pension(5% employee) 25 days holiday plus bank holidays What happens next? One of our Recruitment Consultants will be in touch and inform you if youve been successful More ❯

where you'll provide technical direction, client-facing strategy, and design assurance across large, complex accounts. You'll act as the Operational Design Authority, ensuring solutions are aligned with service line strategy, industry standards, and client needs. This role is not purely project-focused - you'll be working at the intersection of technology, strategy, and operations, influencing both technical … network services within managed services accounts Provide technical leadership and strategic guidance to clients and stakeholders Lead during major incidents, working with business and technical leaders Oversee adherence to service line strategy, standards, and practices Manage relationships across internal and external stakeholders, aligning solutions with commercial and contractual requirements What You'll Bring: Strong background as a Network/… Domain Architect in a managed services environment Experience as a Service Line Design Authority across large accounts, bids, or transitions Understanding of contracts and commercials in service delivery Ability to lead incident response and engage with senior stakeholders Client-facing consulting skills with a focus on technology strategy Technical expertise required: Cisco ACI software-defined networks (multi More ❯

Have you recently worked in IT or Software Customer Support? Do you thrive in delivering excellent Customer service? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £24,700 + overtime You will be able to build your IT career in a strong team, committed to being … them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with: A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills, both written and verbal. Good problem-solving skills. Ability to manage own workload effectively. More ❯

Leader will include: Providing efficient support to internal and external stakeholders Resolve payroll queries and ensure compliance with legislation Oversee Payroll operations and related tasks Produce scheduled payroll and service delivery reports Maintain accurate documentation of processes and changes Allocate team workloads and manage performance Conduct 1:1s, reviews, and support team development Monitor SLA adherence and ensure … service quality Collaborate across departments and support onboarding Perform user acceptance testing (UAT) for system changes Identify and implement process improvements Profile A successful Payroll Team Leader will have: Experience running large payroll processes. Extensive payroll operations experience, ideally using Oracle Payroll. Proven leadership in managing and developing teams. Strong communicator, adaptable to various audiences. Well-organised with the More ❯

a trusted advisor - build strong client relationships, understand their goals, and craft solutions that deliver real business impact. * Sell with expertise - collaborate with technical teams to design tailored managed service solutions. * Drive growth - develop and execute strategies, manage pipelines, and exceed sales targets. * Lead deals from pitch to close - prepare compelling proposals, deliver presentations, and negotiate contracts. * Stay ahead … of the curve - monitor industry trends, competitor activity, and emerging technologies. * Ensure smooth handovers - work with service delivery and account teams to guarantee excellent client experiences. ? What We're Looking For * Proven track record in business development, sales, or account management in IT services/MSP space (5+ years preferred). * Solid knowledge of managed services offerings - from More ❯

Overview The Head of Client Service Optimisation plays a pivotal role in delivering the supporting services for Vanguard's UK Personal Investor Client Services Function. Partnering with the Heads of Client Contact and the Retirement and Managed Service function, the Head of Client Service Optimisation is responsible for delivering exceptional quality workforce management, training, client communications and … change management capabilities to UKPI Client Services to enable crew to deliver seamless, high quality, compliant client service through a variety of channels. This role combines leadership, strategic planning, governance and hands on collaboration, working with a wide stakeholder group to balance meeting immediate business needs and long-term capability development. Responsibilities Leads, coaches and motivates the UKPI Service … outcomes for clients through the provision of high-quality workforce planning, training, client communications and change management capabilities. Collaborating with a wide stakeholder group, responsible for the design and delivery of the business plan for the area through effective and proactive leadership, prioritisation and resource management, ensuring alignment with business priorities and client needs. Owns production and management of More ❯

and simplified recording of information Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: HNC or Level 4 qualification equivalent in any engineering discipline Hands on experience of fixing, inspecting, maintaining, repairing or servicing relevant pressure More ❯

and technologies. Working closely with teams in clinical, administrative, and support services, you will help ensure staff can navigate and maximise essential systems effectively driving digital inclusion and enhancing service delivery. This is a highly interactive, people-focused position that blends training delivery, coaching, and user engagement. You will be instrumental in fostering a culture of digital empowerment … Build digital skills and confidence across all staff groups, ensuring inclusivity and accessibility. Design and produce learner-friendly training resources such as guides, videos, and infographics. Support the creation, delivery, and evaluation of non-clinical learning programmes aligned with best practice and adult learning principles. Conduct training needs analyses and contribute to the scheduling and coordination of learning interventions. … network of internal Digital Champions to promote peer-led learning. Contribute to KPI achievement, reporting, quality assurance, and continuous improvement initiatives. Participate in relevant projects and identify opportunities for service and process enhancements. Commit to ongoing personal and professional development. Please see the attached job description for a full list of job responsibilities. About us About the Company We More ❯

role As the IT Contracts Officer, you'll play a key role in supporting the Governance and Compliance Manager in embedding effective governance procedures across the organisation's Digital service area. You'll work closely with IT, Legal, Procurement, and Finance teams to manage the full lifecycle of IT service contracts-including software licencing, financial planning, and compliance.You … ll also lead monthly contract review meetings, oversee third-party contract records, and ensure that licencing and service agreements are optimised and compliant. Your work will directly support senior managers in making informed decisions and maintaining high standards of service delivery.You will promote best governance practices, ensuring compliance with procurement legislation, and identify risks related to IT contracts. More ❯

is representing a fast-growing and socially responsible organisation with a strong reputation in the NHS and wider public sector, investing heavily in innovative digital platforms and data-driven service delivery. Its culture is collaborative, inclusive and ambitious, underpinned by values of being Human, Innovative, Responsive and Expert. This is an opportunity to help shape how critical services are … ICS). Local authorities and social care providers . Central government departments and agencies : Ministry of Justice (courts, prisons, probation), Home Office, Immigration Enforcement & Border Force, HM Prisons & Probation Service, Department for Work & Pensions, Department of Health & Social Care, police forces and blue-light services. Other publicly funded organisations and arm's-length bodies . Consultative Solutions & Products Selling … public sector solutions) to meet diverse and evolving needs. Framework & Pre-Tender Influence - Build early engagement and competitive advantage around key frameworks and routes to market, including Crown Commercial Service (CCS), NHS SBS, NOE CPC, NHS LPP, HealthTrust Europe, ESPO and other local authority frameworks. Complex Solution Design - Shape bespoke propositions, working with internal teams to align operational delivery More ❯