1 to 25 of 41 Remote Service Delivery Jobs in the North West

Job summary IT User Services form the central point of contact for all technology related incidents, service requests and queries. The role of the End User Compute Technical Analyst is to provide first/second/third line support for all NHSBSA employees. The End User Compute Technical Analyst is responsible for triaging incidents and service requests and … resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. There is a need for the End User Compute Technical Analyst to ensure the integrity and security of ICT systems is maintained. What do we offer? o Hybrid working - offering flexibility to work predominantly from … home with the opportunity to be office based should you prefer, or if business needs require ito 27 days leave (increasing with length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you and your loved oneso Access More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

discovery, and innovation. Our IT Services team plays a crucial role in enabling this mission, supporting the technologies that underpin teaching, research, and everyday University life. We're reimagining service delivery for a digital-first future and we're looking for someone who can help us shape that journey. The Opportunity We're looking for a Service Delivery Manager who thrives on collaboration, communication, and building strong, trusted relationships. In this role, you'll work at the heart of the University's IT Services, ensuring our IT services are not only reliable and effective but also responsive to the evolving needs of our students, staff, and researchers. You will be a key figure in overseeing … with stakeholders across academic faculties, professional services, suppliers, and technical teams to foster open dialogue, manage expectations, and advocate for the value and impact of IT services. Whether facilitating service reviews, managing major incidents, leading continuous improvement initiatives or mentoring team members, your ability to lead with empathy, clarity, and purpose will be central to your success. What You More ❯

of key line of business applications for the business unit, manage first, second and third line support and development. Manage the relationship with third party support and development organisations. Service Delivery: Ensure IT services are delivered effectively and efficiently, meeting the needs of the business. Innovation: Identify opportunities for technological innovation that can drive business growth and efficiency. … with the ability to make data-driven decisions. Business Analysis skills Leadership: Demonstrated leadership abilities, with experience in managing cross-functional teams and projects. Customer Focus: A strong customer service orientation, with a focus on delivering value to the business. Personal Attributes: Pragmatic : Prioritises actionable, effective solutions. Collaborative: Able to work effectively with diverse teams and stakeholders. Proactive: Takes … Innovative: Open to new ideas and approaches, with a continuous improvement mindset. Key Performance Indicators (KPIs): Alignment of IT initiatives with business goals. Stakeholder satisfaction and engagement levels. Successful delivery of IT projects (on time, within budget, meeting requirements). Efficiency and effectiveness of IT service delivery. Innovation and improvement in business processes through technology. Excellent training and More ❯

your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯

Role Title: Service Delivery Manager Duration: 6 Months Location: Manchester (Hybrid) Rate: £410 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose …/summary Programme Manager Delivery and management of multiple programmes and serves as a mediator between their resources and executives. Typically, in charge of planning, implementing, and executing specific company goals or policies and involve monitoring associated budgets, allocating project resources and motivating and managing the programmes team members. Other duties include issuing progress reports and ensuring deadlines are … responsible for the end to end management of the project therefore need to have significant experience in planning, finance forecasting, risk management and progress reporting. Lead end-to-end delivery of projects, ensuring scope, timelines, and budgets are met. Collaborate with cross-functional teams including development, QA, design, and business stakeholders. Define project scope, goals, and deliverables that support More ❯

Role Title: Service Delivery Manager Duration: 6 Months Location: Manchester (Hybrid) Rate: £410 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose …/summary Programme Manager Delivery and management of multiple programmes and serves as a mediator between their resources and executives. Typically, in charge of planning, implementing, and executing specific company goals or policies and involve monitoring associated budgets, allocating project resources and motivating and managing the programmes team members. Other duties include issuing progress reports and ensuring deadlines are … responsible for the end to end management of the project therefore need to have significant experience in planning, finance forecasting, risk management and progress reporting. Lead end-to-end delivery of projects, ensuring scope, timelines, and budgets are met. Collaborate with cross-functional teams including development, QA, design, and business stakeholders. Define project scope, goals, and deliverables that support More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … Taxpayers. Job Description The Government Property Agency is seeking a friendly, flexible, and inspiring Business Systems Manager to lead the development and delivery of innovative enterprise systems that support their organisation's success. Working with leading-edge technology such as Microsoft Copilot, you will be tasked with transforming the tools and systems available to the GPA's workforce. As … part of the leadership team, you'll shape the future of the GPA's digital portfolio, overseeing strategy, architecture, systems delivery, and operational excellence. The successful candidate will drive digital innovation and automation, ensuring seamless integration of leading-edge platforms and operational efficiency. This role sits at the intersection of Smart Buildings, BIM/CAD, IoT-driven Digital Twin More ❯

Service Delivery Manager | Up to £50k | Hybrid (Northwich) We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: ✅ Oversee internal IT systems and service … Ensure compliance (ISO 27001, SOC 2) ✅ Own budgeting, procurement, and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 🔹 3+ years in internal IT service delivery 🔹 Strong vendor management & ITIL knowledge 🔹 Experience in cloud environments & compliance frameworks 🔹 Excellent communicator and problem solver Perks include: 💻 Hybrid working | 🏋️‍♂️ Free onsite gym | 🏥 BUPA healthcare | 🚗 Free parking More ❯

IT Service Manager – 12-Month FTC £45,000 - £55,000 Location: Greater Manchester (Hybrid working available) We’re looking for an experienced IT Service Manager to lead the delivery and support of IT services within professional services for a public sector client of ours in Manchester. This is a pivotal role, ensuring IT services effectively support key … academic and administrative functions. You’ll be responsible for: Overseeing day-to-day service management and continuous improvement Supporting incident, problem, and project delivery activities Engaging with stakeholders to deliver tailored, high-quality IT solutions Managing budgets, vendor relationships, and compliance standards Promoting service excellence and team development What you’ll bring: Strong leadership in IT service delivery, ideally in a higher education or large public sector environment ITIL Foundation certification (higher-level ITIL qualifications desirable) Proven ability to manage complex services and influence a wide range of stakeholders A collaborative, adaptable, and customer-focused mindset We are committed to equality, diversity and inclusion, and actively encourage applicants from all backgrounds. Join us in shaping More ❯

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued success. As Head of Operations, you … will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop … strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO and the rest of the business, ensuring we improve retention while maintaining levels of profitability. Ultimately, the role will ensure smooth client output process execution from business development all the More ❯

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued success. As Head of Operations, you … will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop … strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO and the rest of the business, ensuring we improve retention while maintaining levels of profitability. Ultimately, the role will ensure smooth client output process execution from business development all the More ❯

Own responsibility for the overall GovPass service operation, provide leadership and strategy across the programme and own technical oversight of IT services. Your keen eye for detail and ability to plan, prioritise and execute onboarding of new sites will be paramount to the success of the role. Client Details The Government Property Agency is the largest property holder in … Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for Taxpayers. Contributing to leading … flexibility through innovative technology. GovPass is actively improving access for civil servants across UK's most iconic buildings and departments, with clear ambition and investment to expand. The Senior Delivery Manager (Operations) is a vital leadership role within the GovPass programme itself. The successful applicant will be responsible for the overall Service Operation, providing leadership and strategy across More ❯

in-house platform engineering function. Team of 5 DevOps engineers. 60% Strategic/40% on Azure migrations, and Architecture. Job Overview: Seeking an experienced and visionary Head of Platform Service to lead a small, dynamic team of DevOps professionals. In this leadership role, you will drive the architecture, automation, and security of our platform while working closely with key … and oversee the implementation of scalable, secure, and efficient platform architecture within the Microsoft Azure ecosystem. Spearhead Azure automation initiatives, optimizing deployment pipelines and infrastructure management to ensure continuous delivery and operational excellence. Collaborate with external partners and vendors to ensure seamless integration and reliable service delivery across platforms. Ensure the application of robust Azure security practices … prioritizing data integrity, compliance, and risk mitigation in a highly regulated environment. Lead the creation and ongoing improvement of platform monitoring, alerting, and incident response procedures to ensure service availability and reliability. Stay ahead of industry trends, emerging technologies, and best practices, with a focus on driving innovation in platform engineering and automation. Act as a subject matter expert More ❯

in-house platform engineering function. Team of 5 DevOps engineers. 60% Strategic/40% on Azure migrations, and Architecture. Job Overview: Seeking an experienced and visionary Head of Platform Service to lead a small, dynamic team of DevOps professionals. In this leadership role, you will drive the architecture, automation, and security of our platform while working closely with key … and oversee the implementation of scalable, secure, and efficient platform architecture within the Microsoft Azure ecosystem. Spearhead Azure automation initiatives, optimizing deployment pipelines and infrastructure management to ensure continuous delivery and operational excellence. Collaborate with external partners and vendors to ensure seamless integration and reliable service delivery across platforms. Ensure the application of robust Azure security practices … prioritizing data integrity, compliance, and risk mitigation in a highly regulated environment. Lead the creation and ongoing improvement of platform monitoring, alerting, and incident response procedures to ensure service availability and reliability. Stay ahead of industry trends, emerging technologies, and best practices, with a focus on driving innovation in platform engineering and automation. Act as a subject matter expert More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

VPNS, Hospital WAN, LAN, and Wi-Fi. You would also be expected to help deliver network solutions that can meet the demands of the business through IT projects and service improvement. Supporting the Senior Technical Architects focussing on network strategy and helping our non-senior network engineers to grow and ensure an effective team. Also, dealing with and resolving … all incidents, requests, change, and problem records logged via the service desk management solution, including email to ensure that resolutions are maintained within SLA. Delivery of service improvement activities and business IT projects on time is critical to supporting the business through evolving change. Assist in prioritising project delivery without compromising BAU activity, both personally and … across the team. Regular capacity reviews and proactive maintenance to ensure high levels of service availability are a key responsibility. Identification and recording of business and technical risk and maintaining hardware & software asset inventory via the CMDB. Key Responsibilities: To understand the impact that a change will have on existing resource utilisation. Responsibly providing cover to the Senior Technical More ❯

users with general setup and daily 1st line support. You will operate in a fast-paced and dynamic work environment with a team of 8 Technicians, Engineers and Service Delivery and learn new tech and systems as you gain invaluable experience to grow within your career and the company. You need to bring your personality with excellent customer … service skills to take ownership of any Tech support issues. You will be working for a fun organisation with a diversity-focused and dress-down culture, based in their Childwall offices in Liverpool . This is an on-site role, with the successful candidate expected to be in the o ffice five days a week initially. As you progress More ❯

Developer contractor to join our dynamic team on a contract basis. This role requires a professional who can bring innovative solutions to the table and ensure top-notch SharePoint service delivery across UK Business. Remote working but able to attend site in Preston 1 or 2 times per month. Key Responsibilities: Work alongside Squad Leads, Business Engagement Leads More ❯

Developer contractor to join our dynamic team on a contract basis. This role requires a professional who can bring innovative solutions to the table and ensure top-notch SharePoint service delivery across UK Business. Remote working but able to attend site in Preston 1 or 2 times per month. Key Responsibilities: Work alongside Squad Leads, Business Engagement Leads More ❯

people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and … supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery More ❯

people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and … supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery More ❯

Job Specification: Service Delivery Manager/Account Manager (Tech Consultancy) Location: Manchester (Hybrid) Type: Full-time, Permanent Salary: Up to £50k + Bonus 🚀 About Us We are a fast-growing technology consultancy partnering with some of the most innovative organisations across SaaS, cloud, cybersecurity, and enterprise software sectors. Our focus is on delivering best-in-class solutions, helping … our clients scale, optimise, and transform their operations. As part of our next phase of growth, we are looking for a talented Service Delivery Manager/Account Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In this dual Service Delivery and Account Management role, you will … Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing services. •Drive customer satisfaction, retention, and account growth. •Ensure the quality of service meets or exceeds client expectations. •Identify and help close opportunities for upsell, cross-sell, and value expansion. You’ll work closely with technical More ❯