Operational Support Advisor
- Hiring Organisation
- Vital Energi Ltd
- Location
- Blackburn, Lancashire, North West, United Kingdom
- Employment Type
- Permanent
both residential and commercial clients. Providing excellent customer service by regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive … administration, support or customer service role GCSEs (or equivalent) including English and Maths Basic IT skills, including experience with Microsoft office suite Excellent communication skills (written and verbal). Proactive and solution-focused approach. Competencies Customer Focus Communicates clearly with a friendly, professional approach. Handles customer queries with ...