1 of 1 Vendor Relationship Management Jobs in the North West

to guarantee smooth and uninterrupted operation of the systems, ensure timely upgrades, manage change processes, and continuously improve operational efficiencies. The ideal candidate will have expertise in environment lifecycle management, system health monitoring and a strong understanding of ITIL principles, incident management, and change control. About you Application & System Health Reporting: Monitor application and system health across the … for system health and service performance, ensuring effective communication of trends and remediation actions. SaaS & Third-Party Platform Oversight: Manage lifecycle and operational support for all SaaS platforms and vendor-hosted solutions. Ensure SLAs and performance targets are met through proactive vendor relationship management. Act as the main point of contact for key vendors to coordinate patches … releases, and issue resolution. Team & Vendor Management: Lead internal support staff and manage vendor and third-party teams. Set performance expectations, monitor vendor service levels, and manage contract compliance. Collaborate with procurement to evaluate vendor performance and manage contract renewals. Qualifications, skills, and all relevant experience needed for this role can be found in the More ❯