2 of 2 Knowledge Management Jobs in North Yorkshire

Job Title: Service Management Reliability Engineer Overview: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organization, demonstrating broad business knowledge, technical proficiency, and leadership across FCS A2AR Services. The position provides direction and guidance, ensuring the delivery of high-quality services … The primary responsibility is to ensure service availability, supportability, and quality for customers. The SMRE will be accountable and responsible for: Operation: Federated Problem Management, including trend analysis, resource allocation, and root cause evaluation. Strategy: Developing new business opportunities aligned with customer needs and supporting business and service development. … Design: Consulting on service management and business process design, monitoring service availability, and conducting operational risk assessments. Service Level Management: Negotiating service levels, defining KPIs, and monitoring performance for trends and improvements. Service Continuity Management: Managing disaster recovery plans, conducting business continuity tests, and ensuring compliance. Compliance More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯