8 of 8 Service Management Jobs in North Yorkshire

Deputy Director Head of Service Operations - DEFRA - SCS1 Bristol, Birmingham, Newcastle Reading and York. Regular UK travel to Defra group sites including London. About the job Job summary This is a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum service availability and user productivity. The postholder is expected to be an experienced IT professional. Reporting to the Director of Group Infrastructure and Operations, the … Head of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. This includes all user support and comes with responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service More ❯

ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) We are recruiting for an ITSM (Information Technology Service Management) Specialist who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with … business needs. The ITSM Specialist will work closely with various IT teams, stakeholders, and colleagues to manage and improve IT service delivery, handle incidents, manage problems, review & approve Changes and maintain service level agreements (SLAs). Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK … have a range of other benefits available to you including. Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum More ❯

IT Compliance & Service Manager Middlesbrough - Hybrid Salary - £50-60k My client is a medium-sized, fast-moving business seeking a technically strong IT Compliance & Service Manager to lead their ISO27001 compliance programme and oversee IT service delivery. You'll manage outsourced IT service providers, execute our information security management system (ISMS), and ensure effective … Microsoft 365 governance. This is a senior, high-impact role requiring initiative, technical depth, and strong vendor relationship management skills. You'll think independently, propose solutions, and advocate for IT governance best practices across the organisation. Key Responsibilities ISO 27001 & IT Governance Execute ISMS rollout and maintain policies, processes, and controls aligned with ISO 27001 Develop and maintain IT … security policies, procedures, and standards Support internal audits, risk assessments, and compliance reporting Help steer the overall ISMS programme and ensure audit readiness Third-Party Service Management & ITSM Manage strategic relationships with IT service providers and oversee SLA performance Lead vendor selection processes and coordinate between multiple service providers Oversee day-to-day IT operations and More ❯

and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Change Management team is looking for a Senior Change Analyst for the support and delivery of an effective and industry best practice Change Management Service. Change Management own the … process which plans, controls, schedules, and implements changes across all Vocalink live services and systems. The controls within the Change Management Process ensure that the risk and impact of changes are managed effectively in order that service availability is maintained and improved, in line with Business requirements. The Senior Change Analyst is responsible for managing the day to … day Vocalink Change Management Process activities with a view to minimising risk and eliminating disruption to business services arising from Change implementation. This is done through control, scheduling, prioritisation, approval, and implementation of changes to Vocalink applications and infrastructure. This is critical to ensuring standardised methods and procedures are used for the efficient and prompt handling of all changes More ❯

will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly … Azure AD) Oversee device management and security through Microsoft Intune Provide VoIP support (3CX) and assist with basic networking issues (DHCP, DNS, VPN) Support Apple devices, including iPads, MacBooks, and macOS Contribute to hybrid cloud migration projects and internal IT initiatives Participate in the weekend on-call support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in … IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity with Microsoft Intune for device management and security VoIP (3CX) and basic networking knowledge (DHCP, DNS, VPNs) Ability to support Apple technology confidently Full UK driving licence and own transport Based in or near Harrogate More ❯

will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician: Maintenance or repair of system faults Support for the roll-out of installation and commissioning of new systems or More ❯

requirements of IT for the services provided. They are responsible for creating, improving and optimising value from our suppliers as well as providing assurance, governance and compliance related to service, risk, commercial and cyber. Their actions ensure third party suppliers are governed appropriately, allowing Skipton Building Society to achieve ambitious business and technical goals, while reducing supply chain risk. … If you are passionate about supplier management in the technology space then this could be the role for you. Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have … what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future. You will report into the Senior IT Service Delivery within the IT department, which is part of the broader Technology, Transformation and Resilience function of around 400 technology professionals What's In It For You? Skipton values More ❯

Successful project delivery • Plan and direct the overall project of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed timescales. … Effective management of issues and risks ensuring that options and solutions are validated and the impacts of decisions clearly articulated and understood. • Ensuring deliverables are built to and agreed quality . • Conform to project management standards, champion their use and contribute to their development. • Ability to lead and deliver projects via various methodologies, AGILE/SCRUM, Waterfall, Hybrid. … delivery relevant reporting across the Delivery and Cloud Services Group functions to internal and external parties. • Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management • Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. • Creating and retaining customer engagement throughout the whole project/ More ❯