1 to 25 of 40 Service Management Jobs in Yorkshire

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and service … plan to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? As an Alscient Service Manager we expect you to be able to hit the ground running, you will have initiative, be self-motivated and keen to make a difference for your customers. You More ❯

wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. This critical on site DV security cleared role undertakes application packaging and is an integral part of the project team. Also, as deputy to the team … Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding of MSI technology, including transforms. … highlight any local shadow IT agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand cloud technologies Understand network More ❯

Arabia. We can deliver projects independently or as an extension of a client’s team. Our 3 business units, Transform, Tech and Talent, enable us to provide a full-service offering so we can resolve technological challenges, increase efficiency, and accelerate growth. Our services, include Software Development, Platform Engineering, IT Managed Services, Data Services, Digital Transformation, and Talent Solutions. … we are now looking for an IT Operations Manager to ensure our day to day business continues to run smoothly. The IT Operations Manager will be responsible for the management of our internal IT systems, processes, equipment lifecycle, and the application support we provide to our clients. The successful candidate will oversee the resolution of day-to-day queries … relating to internal IT and application services to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for More ❯

ITSM Specialist We are looking for a passionate and dynamic BMC Helix ITSM Specialist with expertise in application support, development and integration in a SaaS environment to join our Service Delivery Team. The ideal candidate will have hands-on experience in configuring, customising, and integrating BMC Helix ITSM solutions to optimize IT service management processes. To provide … a responsive, cost-effective and quality-driven service to Calderdale & Huddersfield NHS Trust and the local informatics customer community (including external application tenants), specialising in IT Infrastructure Library (ITIL) best practices support, planning and architecture. This role also requires BMC Helix ITSM Service Management Reporting domain experience. While the post offers the flexibility of home remote working … driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Job description More ❯

responsible for delivering change to our public cloud (Microsoft Azure). The role requires skills and experience across the Microsoft Azure stack to enable the successful automation, monitoring and management of our Azure environment. Utilising your skills and experience and bringing knowledge from internal and external sources you will support the Cloud Engineers to implement new ways of working … have a range of other benefits available to you including; Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum … gym membership. What Will You Be Doing? Your main responsibilities will include: Reviewing and contributing to High Level Designs for Cloud Infrastructure delivery that meet operational needs, security standards, service levels, resiliency and business change demand. Drafting, reviewing and approving Detailed Level Designs, ensuring they meet our requirements. Supporting and coaching our Cloud Engineers. Monitoring metrics and adjusting configurations More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal … promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced … line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to More ❯

of skills we think you need: Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Working knowledge in IT infrastructure, systems administration, network management and end user support services. Working experience with Service Management or Ticketing Tools like Jira Service Management, Service Now. Working experience with IDP platforms … like Okta, Azure. Proven communication skills, written and verbal. Ability to read & analyse business processes, procedures, training material. Analytical & problem solving abilities. Service oriented demeanour is a must. Driving change and handling difficult situations. Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Proficiency in deploying and managing IT systems More ❯

thrives on adaptability, teamwork, and ownership. Our leadership style is hands-on and empowering, fostering an environment where every team member’s input is valued. Role Overview The Customer Service Manager is responsible for overseeing the customer service team while ensuring the delivery of excellent customer service and support. The Customer Service Manager will be responsible … for creating a strong and capable customer service team, and delivering a positive customer experience. Salary £40,000 - £45,000 dependent on experience Responsibilities Lead, coach, and mentor the customer service team to achieve performance goals and deliver exceptional customer service. Support a culture of continuous improvement, responding to change and promoting a collaborative culture and sharing knowledge. … Implement customer service best practices, performance management, resource management and ensure the team KPIs are adhered to. Set performance targets and KPIs for the team and regularly monitor their performance to ensure individual and team objectives are met. Promote a positive and motivating work environment to foster employee engagement and job satisfaction. Ensure adequate staffing levels and More ❯

Commercial Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) The Role As part of our continued growth, we’re seeking an experienced Commercial Service Manager to lead client relationships, drive account expansion and champion service excellence. Your primary mission will be to help customers unlock the full value of their digital investments—particularly across Salesforce and AWS … opportunities, and delivering innovative, high-impact solutions across a range of sectors. As part of our continued growth, we have identified a need for an experienced and skilled Commercial Service Manager to work with our delivery teams to further develop and grow our customer base, with a particular focus on Salesforce and AWS platforms. The key focus of the … our customers unlock the full potential of their digital investments, drive account growth and deliver customer success, achieved by working closely to expand and enhance relationships through innovation and service excellence across a variety of sectors and technologies. Why Alscient? We are experts in digital transformation and proud to be, Summit level Salesforce Partners and Advanced tier AWS Partners More ❯

IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management … and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers … to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Undertaking projects as More ❯

role within a Tier 1 Investment Bank client, primarily to support the delivery of a Risk and Controls programme. The ideal candidate will have domain expertise in Technology Risk Management and Service Management. Key responsibilities include: Understanding and translating programme objectives into executable work packages. Achieving high standards of delivery and engineering. Engaging effectively with teams, colleagues, and … long-term outcomes. Possessing a broad understanding of resilience and continuous improvement approaches. Relevant Experience: Proven track record of delivering sustainable outcomes in large enterprise organizations. Experience in technology service management with successful control framework implementations. Deep understanding of control operations, regulatory requirements, and industry best practices. Ability to communicate complex technical concepts to diverse audiences, including senior … leadership. Exceptional analytical and problem-solving skills, with experience navigating complex technology landscapes. Strong project management skills with experience leading large-scale initiatives. Understanding of technology infrastructure, including Public Cloud and legacy technologies, in a global financial context. How We Work: Delta Capita is an equal opportunity employer, encouraging applications from qualified candidates regardless of age, race, gender, disability More ❯

of our closest, Tier 1 Investment Bank clients, principally to support the delivery of a Risk and Controls programme. The successful candidate will have domain expertise in Technology Risk Management and Service Management. Candidates must be self-motivated and willing to learn in their own time. It is expected that they will also be required to: Understand and … Have a deep and broad understanding of resilience with associated continuous improvement approaches. Relevant Experience: Track record of delivering sustainable outcomes in an enterprise-scale organisation. Experience in technology service management, with a track record of successfully implementing and enhancing control frameworks. Deep understanding of control operation, regulatory requirements, and industry best practices. Proven ability to effectively communicate … to diverse audiences, including senior leadership and non-technical stakeholders. Exceptional analytical and problem-solving skills, with the ability to navigate and assess complex technology landscapes preferred. Excellent project management skills with a track record of successfully leading large-scale initiatives preferred. Understanding of technology infrastructure, including Public Cloud and legacy technologies as used in a global financial organization More ❯

examples of existing great engineering work, collaborating with others to create it or mentoring engineers to use it. This role will initially focus almost exclusively on Jira, Confluence, Jira Service Management ways of working, development, configuration and support, and over time evolve to include the wider goals of the team. Your Role Jira, Confluence, Jira Service Management … help address system queries & issues Manage incident scenarios between vendor and the business Advanced Jira Project administration driven with an 'automation first' principal wherever possible General Contribute to Licence management of Atlassian and other software Work with stakeholders to understand problems, analyse requirements, develop ideas and design & deliver solutions that enhance engineering productivity Design, implement, and maintain modern DevOps … and work with different teams to implement Able to demonstrate creativity and innovation in applying solutions for the benefit of the customer/stakeholder Excellent collaboration, mentoring and stakeholder management skills Have experience working to an Agile methodology (e.g. XP, Kanban, Scrum, SAFe) Strong problem-solving skills: Ability to troubleshoot complex systems, identify bottlenecks, and implement robust solutions Extensive More ❯

examples of existing great engineering work, collaborating with others to create it or mentoring engineers to use it. This role will initially focus almost exclusively on Jira, Confluence, Jira Service Management ways of working, development, configuration and support, and over time evolve to include the wider goals of the team. Your Role Jira, Confluence, Jira Service Management … various levels of users within the business Provide technical support to end users to help address system queries & issues Maintain documentation to aid in queries General Contribute to Licence management of Atlassian and other software Work under guidance of Software Engineers to understand problems, analyse requirements & deliver solutions that enhance engineering productivity Write code for low latency, highly available More ❯

as we expand our team and scale our technology worldwide. About Selected Interventions We’re a software and services company powering the environmental sector through our class-leading ECHOTM Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO supports field service operations for global, multi-billion turnover companies. What Makes Us Different We More ❯

Are you passionate about delivering top-quality IT services? Do you enjoy driving operational stability and continuous improvement? Are you skilled at clear communication, insightful reporting, and proactive service management? We're looking for an IT Service Manager to lead the delivery of smooth, high-quality IT services by managing third-party suppliers and championing ITIL best … goals. As a core part of our IT Operations team, you'll be the main link between IT and external partners-setting clear accountability, tracking performance, and ensuring every service delivers real value. This is a great chance to shape our IT service management and support the ongoing success of our organisation. What you'll be doing … You'll manage the full IT service lifecycle, ensuring smooth operations and alignment with ITIL best practices. You'll handle incidents, changes, service requests, and maintain SLAs while driving service improvements. You'll also work closely with third-party vendors to ensure high performance and manage escalations. You'll support incident response and root cause analysis, keeping More ❯

AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their … service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not restricted to … the following: Ensuring contracted levels of service provision to a portfolio of customers Proactively undertaking 'Service Check-In' calls to all allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact for More ❯

IT Managed Services company that supports the Education sector. IT Support Technician – main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT Service Management tools • Promote best More ❯

Eden Brown are seeking a highly motivated and technically skilled Reporting and Systems Developer for a Further Education College in West Yorkshire to support and enhance the College's Management Information System (MIS) and reporting infrastructure. You will be central to designing and developing data solutions, ensuring the collegs systems and reports are accurate, accessible, and strategically aligned with … supporting shared goals. - Delivering improvements to operational systems and leading the development of smaller-scale IT projects. - Ensuring a high standard of customer satisfaction through responsive and user-focused service delivery. - Advising colleagues on data and reporting best practices to drive efficiency and consistency. - Contributing to the development and delivery of the College's IT strategy, ensuring alignment with … delivery and performance. - Actively supporting operational planning, self-assessment, and performance monitoring across the IT directorate to contribute to broader institutional goals. - Assisting in the monitoring and reporting of service level agreements and performance standards. - Undertaking other duties in line with the responsibilities of the role as required. About You - You will bring a combination of technical expertise and More ❯

IT systems and infrastructure. This role requires expertise in corporate IT systems (e.g., networks, servers, cybersecurity) which must also be expended to industrial control systems (e.g. SCADA, PLC network management, OT device configuration, devices hardening etc). Responsibilities The main responsibilities for this role are: - Monitor, troubleshoot, and support production IT systems. - Administer and secure industrial networks. - Implement change … and maintaining compliance with company cybersecurity policy. - Support disaster recovery and business continuity planning. - IT Support - ensure the smooth operation of hardware, software, networks, servers etc. - Follow ITIL-based service management processes (incident, problem, and change management) Profile Bachelor's degree in computer/electrical engineering, Information Technology. Experience in application software, knowledge of hardware, networking, and More ❯

technologies Knowledge of one or all of the following is extremely beneficial: - F5 Load Balancers/Checkpoint Firewalls, Cisco and HP Wireless/Riverbed WAN accelerators. Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes Degree in Computer Science, Telecommunication or equivalent. If you are SC cleared, live a commutable distance to Hook and are More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot … workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. More ❯

Group Functions (Risk, Compliance, Finance, Core Banking, Corporate Functions, and Deputy COO). The organization comprises over 8,000 people across 14 countries, supporting over 3,000 applications. The Service Excellence & Technology Risk and Control Book (TRCB) lead for Oracle Fusion technologies VSATT will drive service excellence. This involves supporting operational resilience initiatives, ensuring adherence to, and driving … related to operational resilience and technology risk, along with a proven ability to develop and execute strategies, is essential. In this role, you will: Collaborate with the Fusion IT Service Owner, engineering PODs, and operational teams to drive service excellence and improve Oracle Fusion technology resilience. Support the development of KPI reports to measure and improve support processes … and operating models. Communicate effectively, both written and verbally, to present management information from dashboards, town halls, and stakeholder presentations. Lead service management forums, working with teams and external cloud partners to strategize and improve services. Manage multiple activities and stakeholders, ensuring delivery within fixed timelines. Promote continuous improvement in work practices and tooling. To succeed, you More ❯

formal presentations in Board and partner meetings. Implement IT policy for the org covering all technological matters, hardware and software procurement, IT services sourcing and colleague development. At senior management level, actively promote the opportunities that IT presents to the org, including the feasibility of change and its likely impact upon the business. Direct investigation of specific IT technologies … maximum return from investment. Establish and maintain an effective IT development team and support and develop the business Agile development approach including providing support for the team with stakeholder management and, though line management, monitoring the development approach to ensure it is adding value to the business. Establish and maintain an effective IT infrastructure and related services, ensuring … delivery against the business' strategic goals and objectives, providing maximum availability and performance of IT systems and services throughout the org. Ensure the effective management of the business' IT Estate by authorising and managing the implementation, monitoring, maintenance, development and support of all hardware and software. Implement effective Programme, Project and Service Management processes based on good More ❯