2 of 2 2nd/3rd Line Support Engineer Jobs in the North of England

2nd / 3rd Line Support Engineer - £30,000 +Bonus +Benefits – Bury / Hybrid My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled … line Support across MS Technologies and with both On-Prem and Cloud infrastructure. We are looking to bring on a 2nd / 3rd Line Support Engineer to join the team and help support our customers. As our new 2nd / 3rd Line Support Engineer you will be responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues. On a daily basis the 2nd / 3rd Line Support Engineer More ❯

who has experience in this kind of role and is looking for a step into an exciting company with fantastic opportunities to progress to 3 rd Line / more experienced positions.Reporting into the IT Support Manager, you will be responsible for providing efficient remote / onsite support and services to clients located … UK-wide. What's involved? • Provide excellent customer service• Work to deadlines and adapt priorities to meet customer SLAs• Be included in the 24 / 7 support rota• Perform regular Network and Active Directory management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill … requirements: • Experience in providing 1st / 2nd Line IT support, ideally in a helpdesk / MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both written and verbal• Able to work on own and under pressure• Self-motivated• Good time management and priority handling• Previous More ❯