Help Desk Team Leader
- Hiring Organisation
- Climb Recruitment Ltd
- Location
- S9, Wincobank, Sheffield, South Yorkshire, United Kingdom
- Employment Type
- Permanent
satisfaction - Maintain and enhance IT service management processes via Jira, ensuring effective project management and ticket resolution - Work closely with users accessing applications through Citrix, providing guidance and troubleshooting support - Keep abreast of the latest trends in ITSM and helpdesk management, incorporating best practices into daily operations - Manage … network issues, and overall ITSM processes - Proficiency in using Jira for IT service management and project management, and Google Workspace for collaboration - Knowledge of Citrix environments and the ability to support users in accessing their applications - Exceptional communication and interpersonal skills, capable of managing expectations and delivering high levels ...