19 of 19 Remote Customer Engagement Jobs in the North of England

Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯

Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯

Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯

Customer Success Outreach Executive We’re looking for a proactive and customer-focussed individual to join our Customer Support team as a Customer Success Outreach Executive. This role is pivotal in strengthening customer relationships, reducing churn, and supporting organic growth by engaging with our customer base through regular outbound calls. Reporting to the Customer Support Director, You will be responsible for contacting customers across all segments (Enterprise, Corporate, Business and Small Business) on a scheduled basis to ensure customer satisfaction, identify potential issues early on, update account information, and generate qualified leads for our Sales team. “a great place to work, a great place to be a customer” Responsibilities, not limited … to: Make regular outbound calls with a focus on achieving meaningful customer conversations. Contact customers based on their business segment, following a set schedule for each group. Conduct structured conversations to: Promote our product portfolio and generate leads for the Sales team. Identify and log any service issues for resolution. Ensure account data is accurate and up to date More ❯

Customer Success Outreach Executive We’re looking for a proactive and customer-focussed individual to join our Customer Support team as a Customer Success Outreach Executive. This role is pivotal in strengthening customer relationships, reducing churn, and supporting organic growth by engaging with our customer base through regular outbound calls. Reporting to the Customer Support Director, You will be responsible for contacting customers across all segments (Enterprise, Corporate, Business and Small Business) on a scheduled basis to ensure customer satisfaction, identify potential issues early on, update account information, and generate qualified leads for our Sales team. “a great place to work, a great place to be a customer” Responsibilities, not limited … to: Make regular outbound calls with a focus on achieving meaningful customer conversations. Contact customers based on their business segment, following a set schedule for each group. Conduct structured conversations to: Promote our product portfolio and generate leads for the Sales team. Identify and log any service issues for resolution. Ensure account data is accurate and up to date More ❯

In 2022 we built out an exciting SIEM/SOAR and ManagedDetection and Response service called SEP2.security, built upon Google CloudSecurity's Chronicle stack. Due to customer demand, we are now looking to hire aPrincipal Cyber Security Engineer to join this every growing team. The Security Intelligence Services team, that this role issituated in, provides security monitoring and use … case/playbook implementationon customer tenants, with a strong focus on customer satisfaction. This rolegoes beyond pure analysis to include significant customer engagement to ensurelong-term client retention. This is a full-time position that can be performed fullyremotely from the United Kingdom, or for those local to the West Yorkshire areaa hybrid role, with occasional … engagements with managed clients, internal teams, and externalpartners to assess security requirements and develop effective solutions. Detectionrule creation, log source onboarding, tuning and building response plans/playbooks. Respondto customer requests for security monitoring and recommend/devisedetection rules. Supportingboth in-life services as well as new customers. Investigatecomplex security events and alerts. Researchthreats and vulnerabilities. Helpto support and More ❯

days per week on site) Employment Type: Permanent Salary: Up to £53k DOE Overview A progressive organisation is seeking a talented CE Application Analyst to join their Dynamics 365 Customer Engagement (CE) team. This is a fantastic opportunity for an experienced professional who enjoys problem solving, enhancing systems and helping to deliver an outstanding customer experience. The … Staying up to date with new technologies and recommending best practice solutions Skills & Experience The ideal candidate will bring: Strong experience with Microsoft Dynamics CRM/Dynamics 365 CE (Customer Engagement) Hands-on background in application analysis, deployment and troubleshooting Excellent communication and interpersonal skills, with the ability to collaborate across teams Strong problem-solving skills and a More ❯

Pega Decisioning Architect is a hands-on, strategic role responsible for designing, building, and optimizing the decisioning framework within the Pega platform, with a strong focus on the Pega Customer Decision Hub (CDH). This individual will be a subject matter expert who can translate business goals into scalable and efficient decisioning strategies, while also performing the practical configuration … Pega CDH, including Next-Best-Action (NBA) frameworks, real-time containers, and adaptive models. * Business to Technical Translation: Collaborate with business stakeholders, product owners, and data scientists to translate customer engagement goals and business requirements into effective and scalable decisioning frameworks. * Defining Policies & Rules: Define and implement engagement policies, arbitration rules, and predictive models to optimize customer More ❯

passionate CRM team at Pets at Home as a Senior CRM Analyst . In this pivotal role, youll partner with marketing to deliver smart, insight-led campaigns that drive customer engagement and maximise Return on Investment. This role offers hybrid working (one day per week/fortnight in the office) from our Support Office in Handforth, Cheshire. What … youll do: Lead the data, targeting and analytics behind our CRM strategy Optimise customer journeys across the lifecycle Deliver actionable insights through storytelling and visualisation Influence campaign strategy with robust analytics Champion analytical best practices and process improvements What youll bring: Strong SQL skills and experience with large-scale data warehouses Proven track record in CRM analytics and campaign More ❯

with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key … and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment More ❯

with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key … and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment More ❯

hybrid working model, with requirement for 2 days per week working from modern South Yorkshire offices. Role & Responsibilities Main POC for system support issues on D365 CE - particularly sales & customer service modules Involvement in system analysis, requirement gathering, process mapping and functional system design for new esystem enhancements System customisation/configuration (utilising Power Platform/Power Automate/… management of solution and ensuring CRM environment is operating effectively for users Skills & Qualifications Strong functional understanding of Dynamics 365 CE/CRM - particularly the Sales and/or customer service module End to end project life cycle skills, with strengths in process/requirement analysis, conducting workshops, documentation Power Platform/low code system customisation skills (inc. skills … in Power Platform, creating Power Automate flows, developing Power Apps) Confident communication/stakeholder & user engagement skills Benefits The chance to be a part of a fast paced, growing digital transformation project with an established market leader A competitive base salary up to £50,000 as well as comprehensive employee benefits package Modern state of the art offices with More ❯

hybrid working model, with requirement for 2 days per week working from modern South Yorkshire offices. Role & Responsibilities Main POC for system support issues on D365 CE - particularly sales & customer service modules Involvement in system analysis, requirement gathering, process mapping and functional system design for new esystem enhancements System customisation/configuration (utilising Power Platform/Power Automate/… management of solution and ensuring CRM environment is operating effectively for users Skills & Qualifications Strong functional understanding of Dynamics 365 CE/CRM - particularly the Sales and/or customer service module End to end project life cycle skills, with strengths in process/requirement analysis, conducting workshops, documentation Power Platform/low code system customisation skills (inc. skills … in Power Platform, creating Power Automate flows, developing Power Apps) Confident communication/stakeholder & user engagement skills Benefits The chance to be a part of a fast paced, growing digital transformation project with an established market leader A competitive base salary up to 50,000 as well as comprehensive employee benefits package Modern state of the art offices with More ❯

stocked and installed nationwide. This is a fantastic opportunity for a diligent CRM and Digital Marketing Manager to play a pivotal role in shaping automation, digital marketing strategy, and customer engagement processes. THE ROLE This is a varied position where you'll take ownership of CRM development, digital marketing campaigns, and marketing automation. The role blends technical expertise More ❯

chain business process understanding. This is a brilliant opportunity to take the leading on fresh BC implementations within a like minded, knowledgeable team environment; with an ethos built around customer satisfaction, and a forward thinking approach to partner based consultancy This position is home based, with the requirement of occasional travel to customer site - project phase dependant. Suitable … of Dynamics 365 Business Central A firm background across full functional implementation life cycle (inc. project analysis, design, FDD writing, testing, training and go-live support) Strong stakeholder/customer engagement skills, with the ability to hold constructive conversations and ensure successful project delivery phases Integration project experience with 3rd party add-ons such as Continia, Jet Reports … client are willing to consider candidates from both a MS Gold Partner or End User environment, with the expectation candidates can flexibly travel 2-3 days per week to customer site across the UK. The role is home based, and offers fantastic, long term career prospects/certified training openings. You will achieve: A strong pipeline of exciting greenfield More ❯

tech company that’s shaking up how things are taught in UK schools. They’re on a mission to make learning more engaging, and they need a superstar Operations & Engagement Coordinator to help keep things running like clockwork while building awesome relationships with schools and teachers. This isn’t your average admin job — it’s a mix of operations … customer support, marketing magic, and a splash of tech. If you love variety, thrive in a small team, and want to be part of something meaningful, this could be your next big move. What You’ll Be Doing Operations & Admin Keep internal systems (like CRM) tidy and up-to-date Schedule school calls, prep docs, and keep inboxes happy … Help build new curriculum content and resources Upload fresh materials to the online platform Customer Engagement Be the friendly face (or voice!) for teacher queries Onboard new schools and run basic online training sessions Monitor usage and offer support where needed Gather feedback and spot opportunities to improve Help schools stick around — and bring new ones on board More ❯

Device Lifecycle) Intern. As an Intern in the Technical & Services area you'll be: Join a specialist team and take on meaningful responsibilities and duties Support technical projects and customer engagements Collaborate and engage across departments to deliver top-tier service Build key skills such as technical knowledge, communication, time management, prioritisation and organisation Work with other Softcat Interns More ❯

Device Lifecycle) Intern. As an Intern in the Technical & Services area you'll be: Join a specialist team and take on meaningful responsibilities and duties Support technical projects and customer engagements Collaborate and engage across departments to deliver top-tier service Build key skills such as technical knowledge, communication, time management, prioritisation and organisation Work with other Softcat Interns More ❯

with wellbeing webinars, social clubs, paid volunteering days, and access to Vitality Healthcare and gym discounts. Award-Winning Team: Join a team that's consistently recognised for excellence in customer service, innovation, and vendor partnerships. We're proud to be " Smarter Together ", combining deep expertise, a consultative approach, and a passion for delivering value to our customers and our … shaping how our customers adopt and scale Microsoft's intelligent cloud and data services. This is a highly consultative role that blends deep technical expertise with commercial acumen and customer engagement. You will work closely with account teams, solution specialists, and delivery consultants to design and position scalable, secure, and innovative Data & AI solutions. These solutions will span Microsoft … and proof-of-value engagements Stay current with Microsoft's Data & AI roadmap and emerging technologies Ensure proposed solutions align with Microsoft's "Metrics that Matter" to drive measurable customer outcomes QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Degree in Computer Science, Data Science, Engineering, or related field DESIRABLE Equivalent industry More ❯