1 to 25 of 44 Remote/Hybrid Customer Service Jobs in the North of England

Customer Service Advisor (Tech-Focused & Training Provided) Permanent £25,173 Altrincham (Free Parking) Monday to Friday - 35 hours - 8am to 4pm & 9am to 5pm 1 day hybrid after probation Looking to move beyond a standard customer service role and build valuable technical skills? This … fantastic opportunity to join a growing technology business where youll be supported to develop both your customer service and technical expertise, even if youve not worked in a technical role before. Youll be joining a friendly, close knit team of five, playing a key role as the first ...

looking for a VP of Customer Experience to lead Scoro’s Customer Services division, bringing together our Customer Success, Onboarding, and Customer Support teams. In this role, you’ll shape how we understand and engage with our growing customer base, building more systematic and scalable … their changing needs. You’ll work closely with Product, Marketing, Sales, and Services, while driving smarter use of data and automation across the customer journey. If you have experience leading customer-facing teams in B2B SaaS, strong product and systems thinking, and enjoy combining strategic leadership with staying ...

looking for a VP of Customer Experience to lead Scoro’s Customer Services division, bringing together our Customer Success, Onboarding, and Customer Support teams. In this role, you’ll shape how we understand and engage with our growing customer base, building more systematic and scalable … their changing needs. You’ll work closely with Product, Marketing, Sales, and Services, while driving smarter use of data and automation across the customer journey. If you have experience leading customer-facing teams in B2B SaaS, strong product and systems thinking, and enjoy combining strategic leadership with staying ...

looking for a VP of Customer Experience to lead Scoro’s Customer Services division, bringing together our Customer Success, Onboarding, and Customer Support teams. In this role, you’ll shape how we understand and engage with our growing customer base, building more systematic and scalable … their changing needs. You’ll work closely with Product, Marketing, Sales, and Services, while driving smarter use of data and automation across the customer journey. If you have experience leading customer-facing teams in B2B SaaS, strong product and systems thinking, and enjoy combining strategic leadership with staying ...

Service Desk Analyst Contract until March £300 - £340/Day Inside IR35 Newcastle Clearance: SC We are seeking a Service Desk Analyst for our Government client based in Newcastle. This role will be office based 5 days per week with the opportunity to wfh on occasion … working hours are days are 8am-4pm. The Service Desk Analyst role will be an initial contract until 31/03 paying between £300 - £340/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis ...

/development and support of a portfolio of clinical systems, contributing to the delivery of high-quality patient care. You will need to be customer focused, pro-active, possess strong communication skills, confident IT skills and have a strong work ethic. You will have the opportunity to work with … procedures and testing. Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff. Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues. Desirable Experience of healthcare environments Proven experience ...

Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service … response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part ...

Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service … response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part ...

Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service … response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part ...

Business Central Functional Consultant is required to join an established Microsoft technology consultancy based in Gateshead (hybrid). This is a customer-facing role combining functional support, problem-solving and business process knowledge. You'll work directly with customers to resolve issues, improve how they use their systems … make sure they're getting the most from their Microsoft solutions. The role is predominantly remote, with occasional travel to customer sites when required. The Organisation You'll be joining a Microsoft technology consultancy who specialise in business applications and digital solutions to customers across a range of industries ...

Application Support | SaaS | Customer Service | Troubleshooting | Software Support Love solving technical problems and helping people get the most out of great software? We're SB Software , the Sheffield-based team behind award-winning vending and coffee management software, helping businesses across the UK and beyond run smarter, more … services to stock, reporting and everyday business processes. We're proud to be a UK market leader , recognised for both our software and our customer support, and continuing to grow across EMEA. Now part of 365 Retail Markets , a global leader in unattended retail technology, we combine the expertise ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure services ...

specialist electronic solutions to customers across a range of high-value industries. This is a chance to develop a largely untapped territory, build new customer relationships and play a key role in the company's commercial growth. The role would suit someone with a background in internal sales, customer service or a technical commercial position who is looking to progress into field-based technical sales. The Role Identify and develop new business opportunities across the North of England and Scotland. Build and maintain relationships with engineering, procurement and commercial contacts. Research target markets, identify prospective customers ...

Microsoft Azure, Oracle Cloud Infrastructure, and Oracle Fusion HCM Dedicated support from mentors, managers, and apprenticeship coaches throughout the programme Development of key technical, customer service, communication, and problem-solving skills Experience working within a global technology organisation Potential opportunities for progression into Cloud Support, Service Desk … interest in technology and IT Keenness to learn and develop new skills Strong attention to detail and a problem-solving mindset Good communication and customer service skills Team players who enjoy helping others Required qualifications It is desirable, but not essential, that candidates have: At least five GCSEs ...

conversations and data accuracy Join a growing SaaS technology company with exciting growth plans This could suit someone who has worked in telesales, telemarketing, customer service, lead generation or contact centre environments and wants more flexibility without stepping away from a professional business environment. What … Passing relevant opportunities to the SDR team for further qualification Team Collaboration Working closely with Sales, Marketing and SDR teams Sharing market feedback and customer insights Helping improve data quality and campaign effectiveness What We're Looking For We're interested in speaking with people who have: A confident ...

escalate to resolver groups as needed to deliver an effective, efficient service. Provide deskside and remote IT support to the business user base. Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution Troubleshooting … Adhering to change control best practice Maintain knowledge base What we're looking for: Experience working in a support role within a managed IT service desk function Windows 11 operating systems Anti-malware solution support Problem solving and troubleshooting skills Understanding of security principles and endpoint solutions Excellent written ...

exciting opportunity for internal candidates to progress within a growing and high performing part of Softcat's business, as a Tech Tower Service Delivery Manager. As you will know, the SD Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. … experiences in a different department, we encourage all our employees to develop and grow with us. What you'll be doingAs a Tech Tower Service Delivery Manager, you will be the first point of contact for customer, partner and internal queries relating to our Managed Services, with ...

Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse ...

Title: Service Desk Analyst Location: Chester UK (Hybrid) Employment type: Contract Inside Ir35 JD for the role: Note: The client is looking for someone who can speak both English and German fluently. Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk … Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution ...

design and optimize rapid, efficient factory layouts. Advanced Planning & Scheduling: The "brain" of the factory, helping manufacturers schedule their production perfectly to meet customer demands. Manufacture Execution Systems (MES): The software that monitors and controls the actual manufacturing process on the factory floor in real-time. Consultancy, Training & Professional … software modules, training, or consulting services. Learn and Grow: Actively participate in training sessions to become an expert on our software portfolio, service offerings, and sales methodologies. Customer Engagement: Understand customer challenges and explain how our digital manufacturing solutions and services can solve their pain points. Collaborate ...

Service Desk Analyst Widnes £33,476 Fixed Term Contract (12-month contract) Full Time Here at Halton Housing, we are looking for an experienced and proactive Service Desk Analyst to work across our vibrant organisation. Hours: 37 hours per week (Monday - Friday) Duration: Fixed Term Secondment (12 months … What You’ll Do: · Log, prioritise and manage ICT support requests, ensuring service levels are met. · Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones. · Provide 1st and 2nd line technical support, resolving issues where possible. · Create user guides and training materials to support self-service ...

role in delivering the reliable technology experiences our customers expect. Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk … involve? Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk ...