1 to 25 of 64 Remote/Hybrid Customer Service Jobs in the North of England

days in a week) Job Description: The Role You will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with … scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem. Your responsibilities: Lead solution architecture and design for Dynamics 365 Customer Servicecentric engagements Own end-to-end solution definitions include functional, technical, integration, and data architecture Engage directly with customer stakeholders to understand business ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient 1st Line Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely … email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer ...

Role: Service Desk Manager Location: Blackburn (Hybrid Working) Salary: £45,000 (depending on experience) A growing Managed Service Provider based in Blackburn is looking to bring on an experienced Service Desk Manager to lead and develop their technical support team. This is a fantastic opportunity for someone … with strong leadership skills and a background in IT support environments to take ownership of a busy service desk and drive service excellence. You’ll be responsible for overseeing the day-to-day operations of the support team, ensuring tickets are managed effectively, service levels are maintained ...

client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with … passion for AV technology, IT and first-class customer service. As a Service Desk Analyst, you will be the first point of contact for all Audio-Visual support queries. You’ll diagnose issues, provide remote technical assistance, and ensure incidents are resolved efficiently or escalated appropriately. ...

housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents … successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely via email … phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring ...

successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate … across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues ...

Role: Customer Service/Contact Centre Advisor Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday – Friday/Between the hours of 8.30AM – 5.30PM/37.5 Hours Pay Rate: £12.71 per hour increasing to £14.02, amazing benefits including excellent paid annual leave 28 days … Manager approves hybrid working to commence. ***DBS and Financial Fit checks required*** Duties: Receiving inbound calls regarding technical enquiries Manage the timely resolution of customer concerns Providing advice and guidance Taking payments over the phone Updating customer details on the internal bespoke system Contacting customers regarding alerts ...

Customer Success Manager SaaS B2B B2C required by leading software house in Sheffield to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on... Evaluating the problem resolution process for the product … provide responses to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management). Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement. ...

have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would ...

have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would ...

products that genuinely influence decision-making. Youllcollaborate closely with teams across Halton Housing, using data, analytics, and innovative thinking to solvereal businessproblems, support excellent customer service, and help deliver our vision of Improving Peoples Lives. WhatYoullDo: Power BI;Coding DAX Measures and Dimensional Models. Developing & delivering visually compelling … identifyingtrends, problem solving and escalating where needed. Knowledge of Microsoft Fabric (desirable) Experience of working within a cloud computing environment (Azure preferable) Proven good customer service and communication skills (internal and external)demonstratingunderstanding and support whilst handling/resolvingdifficult situationsor conflict. A good working knowledge and/ ...

decision-making. You’ll collaborate closely with teams across Halton Housing, using data, analytics, and innovative thinking to solve real business problems, support excellent customer service, and help deliver our vision of Improving People’s Lives. What You’ll Do: Power BI; Coding DAX Measures and Dimensional Models. … trends, problem solving and escalating where needed. Knowledge of Microsoft Fabric (desirable) Experience of working within a cloud computing environment (Azure preferable) Proven good customer service and communication skills (internal and external) demonstrating understanding and support whilst handling/resolving difficult situations or conflict. A good working knowledge ...

faults efficiently using specialist tools and software Work collaboratively with colleagues and stakeholders Participate in an out-of-hours rota when required Deliver excellent customer service at every interaction What You'll Bring Essential: NVQ Level 3 in an electrical discipline AM2 practical qualification Full UK driving licence … industry standards Strong problem-solving and fault-finding skills Confidence using laptops/software to interrogate systems and interpret technical drawings Excellent communication and customer service skills You'll be detail-oriented, adaptable, and committed to delivering safe, compliant, and high-quality work. What's on Offer ...

Customer Success Advisor Location: Gateshead, Tyne and Wear Salary: £25,000 benefits Hours: Full time, office-based (1 day WFH available after 6 months) About the Company We're partnering with a fast-growing organisation within the UK's education technology sector. They are known for delivering innovative digital … collaborative environment where employees are encouraged to develop and contribute to continuous improvement. The Opportunity This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. As a Customer Success Advisor, you'll ensure customers ...

Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse ...

Role: Service Desk Team Lead Location: Whalley/Clitheroe (On-site initially, hybrid available further down the line) Salary: £30,000 £35,000 (depending on experience) A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. … into a leadership role while still remaining technically involved on a day-to-day basis. Youll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base. The Role ...

Service Desk Analyst (Tier 1/Tier 2) - York Contract – Inside IR35 (Paying up to £200 per day depending on experience - chance to go perm if wanted) We’re currently recruiting for IT Service Desk Analysts (Tier 1 & Tier 2) to join a busy, fast-paced support function … multi-site environment and acting as a key part of the IT support team. The Role: You’ll be part of a central Service Desk, acting as the first point of contact for IT incidents and requests , ensuring users receive a high level of support and communication ...

respected for your knowledge. - Ensure own conduct maintains the orderly and transparent operation of financial markets. Leadership & Teamwork - Promote the adoption of Agile and Customer Centricity across the team Operational Effectiveness & Control: - Continuously monitor information from various sources to assess potential impacts and identify risks, necessary changes and business … ensure the achievement of high levels of quality, effective risk management and regulatory compliance. - Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together. Required Skills/Experience The ideal candidate will have the following: - Experienced technology ...

system its the backbone of how customers experience the business. As Salesforce Product Manager, youll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. Youll be the person connecting vision to delivery defining the roadmap, aligning stakeholders, and making sure … salary Hybrid working model 25 days holiday Company pension Wider benefits package Ongoing training and development The opportunity to shape and own a key customer platform What youll be doing as Salesforce Product Manager Own and evolve the Salesforce Service Cloud product roadmap Work with stakeholders across customer ...

razorblue role: We are looking for a Service Delivery Team Leader to join our growing team of like-minded people. You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel … providing exceptional customer experiences will be a key focus area. Should you choose to accept, your responsibilities will encompass: Manage a client support team in investigating issues, resolving requests, documenting incidents, adhering to SLAs, and ensuring excellent service. Direct line management of service desk staff including performance reviews ...

Support Engineer An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions. Key Responsibilities Deliver technical support by managing and resolving … service tickets in line with agreed SLAs Handle both initial and escalated support requests, ensuring high levels of customer satisfaction Complete sales orders and project work within agreed timelines Implement approved technical solutions remotely and onsite Support continuous improvement of Service Desk technologies and processes Develop ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … SharePoint, Outlook, OneDrive) Familiarity with PowerApps and Power BI Understanding of business processes in finance, operations, or supply chain Strong problem-solving ability and customer service mindset Clear and confident communication skills Desirable Skills Knowledge of Dynamics 365 Field Service or CE modules Experience with Power Automate ...

About Systemagic: At Systemagic we have 25 years’ experience providing business award winning IT support services. Our approach is entirely customer focused as we are committed to providing what our clients want, when they need it, in the most effective manner to ensure that the technology works for you. … year Apprenticeship Awards 2017 – Commitment to Apprenticeships Responsibilities: Proactively and reactively deliver first line helpdesk and technical support as required to our clients Administer service tickets for the service desk, creating new tickets, updating and closing tickets Receive and make telephone calls to our clients and suppliers ...

various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability … Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business ...