Learning and Development Manager
- Hiring Organisation
- EXL Service (UK) Ltd
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
performance, conducting audits on processes, assessing compliance, and executing triage processes. Ensuring regulatory compliance across the service desk, adhering to OFGEM licence conditions, SEC / REC requirements and cybersecurity standards (ISO 27001, NIST-aligned controls), and preparing for and managing audits, including Independent Compliance Officer … Affairs; certifications in QA (e.g., ISO Lead Auditor), L&D (e.g., CIPD), or compliance (e.g., CQA) are preferred. 7+ years in service / operations management within regulated industries such as energy or telecoms, ideally with hands-on experience in smart metering, user interfaces ...