ensuring the smooth functioning of IT systems, infrastructure, and services. The ideal candidate possesses a strong technical background and a comprehensive understanding of ITservicemanagement and cloud computing. The Senior Digital Systems Engineer will play a crucial role in driving the organisation's technological capabilities and ensuring the seamless … As an effective and highly capable team member, you will self-manage your workload and proactively pick up requests and other work through the ITSM tool. You will mentor and develop team members, ensuring continuous skill knowledge development and assist with recruitment and training. 2. Technical Service Delivery: Ensure the … Understanding of Cloud Services with a particular focus om Azuree Microsoft 365, coupled with and experience of traditional hosted technologies Extensive knowledge of ITservicemanagement with working knowledge of incident, problem and change management with ITIL framework Familiarity with ITIL for ITservicemanagement, with working knowledge of incidents more »
pressure. Desirable Able to support large scale projects. Able to complete Change Management processes Knowledge and Experience Essential Experience of using ITServiceManagement (ITSM) Systems Experience focussing on IT infrastructure gained within an enterprise environment. Evidence of supporting IT solutions across multiple disciplines. Knowledge of IT "best practice" standards more »
Desirable Able to support large scale projects. Able to complete Change Management processes Knowledge, Training and Experience Essential Experience of using ITServiceManagement (ITSM) Systems Experience focussing on IT infrastructure gained within an enterprise environment. Evidence of supporting IT solutions across multiple disciplines. Knowledge of IT "best practice" standards more »
Desirable Able to support large scale projects. Able to complete Change Management processes Knowledge, Training and Experience Essential Experience of using ITServiceManagement (ITSM) Systems Experience focussing on IT infrastructure gained within an enterprise environment. Evidence of supporting IT solutions across multiple disciplines. Knowledge of IT "best practice" standards more »
PR6, Chorley, Lancashire, United Kingdom Hybrid / WFH Options
Tech4 Ltd
ensuring they have identified, documented, and converted customer requirements into clear, well defined, testable work items. The Business Analyst will work with the ITServiceManagement team to ensure a seamless handover is provided to the ITServiceManagement team to enable continued support for changes in the products, which more »
equivalent experience Formal project management qualification (PRINCE2 and PRINCE2 Agile Practitioner) or ability to demonstrate substantial experience and success in delivering projects Formal ITServiceManagement qualification (ITIL) Experience Essential Substantial experience of successfully managing technical projects from conception through to transition into "business as usual" Expertise in defining and more »
equivalent training and in-depth experience in relevant function, or working towards IM&T related qualification or equivalent specialist knowledge Desirable Experience of ITServiceManagement (ITIL) and IT Project Management (Prince2) including managing risks and issues, reporting progress and drafting associated papers and reports. Experience Essential Extensive Experience of … of NHS IM&T requirements Knowledge and understanding of Primary Care and Primary Care systems Understanding of Caldicott/Confidentiality Desirable Experience of ITServiceManagement (ITIL) and IT Project Management (Prince2) including managing risks and issues, reporting progress and drafting associated papers and reports. Understanding of clinical governance, NSF more »
diagnose issues promptly, ensuring timely resolution. Work with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment. Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. Participate in a shift-rota during core business hours M-F more »
with clinical leadership teams to deliver enhancements and new functionality of clinical systems to agreed timetables as part of project methodology. Experience of ITservicemanagement, systems management, event management, incident management, release management, change management, business cases, data reporting, customer communications and service level agreements. Demonstrable experience of Supplier more »
2nd line technical support across our customer base via phone or email. Record and update all incidents and problems thoroughly through the company's ITSM system Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure Communicate effectively to ensure more »
and analytical abilities. Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with ITservicemanagement (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) advantageous. Company policy dictates all Digital Dept members work from their North London HQ twice more »
cause analysis of application issues and creation of corrective action plans Support escalations for applications from the Service Desk Ensure compliance with the ITServiceManagement System (ITSMS) and any local procedures within our Group of businesses. Work with the Service Desk to maintain and manage a knowledge database of more »
Oldham, Greater Manchester, North West, United Kingdom
In Technology Group Limited
cause analysis of application issues and creation of corrective action plans Support escalations for applications from the Service Desk Ensure compliance with the ITServiceManagement System (ITSMS) and any local procedures within our Group of businesses. Work with the Service Desk to maintain and manage a knowledge database of more »
enhancement of ITSM processes. West Yorkshire or London Based Your Role: You will focus on the strategic direction, governance, and ongoing enhancement of ITServiceManagement processes, with a focus on ITIL Service Design, Service Transition, and the ITServiceManagement Office. This role ensures that services are effectively designed … BC) teams across the organization. Maintain effective Change Management processes to reduce risk and ensure service stability. ITSMO Leadership: Establish and lead the ITServiceManagement Office (ITSMO), ensuring governance and oversight of all ITSM activities within the organization. Lead the development and optimization of ITSM tools and systems (e.g. … training and development plans to ensure team members maintain expertise in ITIL, ITSM practices, and service delivery. Requirements: 10+ years of experience in ITServiceManagement, including at least 5 years in a leadership role. ITIL Certification Proven experience in Service Design and Service Transition within complex IT environments. Strong more »
service delivery, problem management and resolution * Experience of Managing Teams and Staff * Experience of desktop software & hardware configuration * Experience in the use of an ITSM LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an ITmore »
of the Microsoft 365 suite of applications and solutions; experience supporting ICT systems, including printers, scanners, and audio/visual equipment. Familiarity with ITservicemanagement frameworks (e.g., ITIL) or information security standards (e.g., Cyber Essentials, ISO 27001) demonstrates a commitment to best practices and continuous improvement. Hays Specialist Recruitment more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Reed Technology
travel, primarily within Europe. Develop and execute action plans to maintain compliance with standards such as ISO27001 and ISO9001 Address incidents logged through the ITSM Portal by end users and participate in the Major Incident Response Team. Participate in the On-Call Level 3 Application rotation to address high-priority more »
on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of ITservicemanagement best practices. Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services. Passionate about driving innovation more »
Castleford, West Yorkshire, Yorkshire, United Kingdom
Teva
user experience and follow through on action steps You will handle basic installation and maintenance of technical products You will handle tickets on the ITSM platform You will review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals Your experience and qualifications Do you have? Bachelor's degree … verbal and written Project Mgmt. experience Willingness to be available to travel as necessary to meet business requirements Are you? Well-versed in ITservicemanagement best practices Able to explain technical issues to non-technical customers in a clear and understandable manner Able to work in a fast-paced more »
on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of ITservicemanagement best practices. Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services. Passionate about driving innovation more »
Employment Type: Permanent
Salary: £30000 - £32000/annum plus company vehicle
IT operations, providing high-quality service to our users, and maintaining compliance with government regulations. Key Responsibilities: ServiceManagement: Develop, implement, and maintain ITservicemanagement processes and procedures. Monitor and report on service performance, ensuring SLAs are met. Collaborate with various departments to understand their IT needs and ensure more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Andy File Associates Ltd
etc.) and virtual environments (VMware, Hyper-V). Familiarity with networking principles (DNS, DHCP, TCP/IP, VPNs). Hands-on experience with ITservicemanagement tools (e.g., ServiceNow, Jira). Excellent customer service skills and the ability to communicate technical concepts to non-technical users. Ability to work well more »
Barrow-In-Furness, Cumbria, Barrow in Furness, United Kingdom
Experis
as part of a wider team. Daily duties: * Level 3 Network support. * Network incident diagnostics/resolution * Network change implementation via requests made via ITSM * Integrate within the established team * Demonstrate a strong 'can do' attitude and willingness to progress * Support & training will be provided to ensure further development * Form more »
discovered the perfect place! Join one of the top 5 companies globally in their field! This international software vendor, headquartered in Europe, specialises in ITSM, Service Desk, and Facilities Software. With thousands of brand name clients worldwide, this company is a leader in its industry. The Role As a Graduate more »
a similar Service Desk role, this vacancy is suited for someone willing to 'hit the ground running', having knowledge and experience of using an ITSM tool alongside ITIL understanding. Roles & Responsibilities: Respond to technical support inquiries via email, phone, or chat. Troubleshoot and resolve technical issues for customers. Escalate complex … external customers, outside of the core business hours. Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution. Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. Understand, adhere to, and promote IT security best practices. Completing administrative more »