22 of 22 Journey Map Jobs in the North of England

Native Mobile App Design Experience A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

Native Mobile App Design Experience A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

advanced UX/user research to uncover insights. Synthesise findings into meaningful service concepts and recommendations. Facilitate workshops to gather insights, align stakeholders, and drive collaboration. Create user journey maps and service blueprints to visualise end-to-end experiences. Develop prototypes to test and iterate design concepts with users. Conduct usability testing and refine designs based on feedback. More ❯

and synthesize human insights, balancing them against enterprise constraints. Facilitation: Lead workshops to gather insights, foster collaboration, and drive team consensus across multiple project streams. Visualization: Create user journey maps and develop prototypes to visualize, test, and validate concepts. Leadership: Manage team activities, make key design decisions, and provide solutions across multiple teams within the SI partner's More ❯

user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience. Collaboration & Facilitation: Plan and lead cross-functional workshops to gather insights, align teams, and More ❯

design process, from framing services to delivery. Conduct and synthesise ethnographic and UX research to uncover user needs. Facilitate workshops and guide teams toward informed, collaborative decisions. Produce journey maps, prototypes and usability tests to validate concepts. Provide expert input across multiple teams, influencing key design and service decisions. About You Advanced expertise in UX Research and strong More ❯

and help provide effective feedback and support where needed Help understand our multi-national customers, their needs, and behaviours Contribute to user-centred tools such as personas and journey maps to visualise and share customer empathy with stakeholders Collaborate on Digital Research, seeking out, understanding, and keeping up to date with customer insight Support in delivery of Optimisation More ❯

e.g., surveys, analytics, A/B testing) to deliver holistic, actionable insights. Creating Strategic Deliverables: Creating and maintaining critical user-centered artifacts, including detailed user personas and comprehensive journey maps , to align product strategy. Providing Design Guidance: Offering expert guidance to cross-functional teams, ensuring all design concepts and prototypes meet the requirements for Responsive and Adaptive Design More ❯

service delivered is intuitive, accessible and built around real user behaviour. Key Responsibilities: Conduct user interviews and usability testing to gather insights and feedback. Create user personas and journey maps to visualize user experiences. Collaborate with cross-functional teams to ensure design consistency and alignment with user needs. Stay updated on industry trends and best practices to enhance More ❯

Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being accountable for the … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯

Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being accountable for the … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯

stakeholder programmes. Strong background in proposition development, service design, or product strategy. Ability to run structured stakeholder engagement, including SMEs, sponsors, and governance bodies. Skilled in problem definition, journey mapping, options analysis, and benefits modelling. Experience navigating governance, securing approvals, and responding to formal review processes. Strong communication skills, including the ability to create executive-ready papers and More ❯

be Embedded in a cross-functional squad, contributing to discovery, UX research, wireframes, user flows, prototypes, and interaction design across our mobile and desktop experiences. What You'll Do ? Map and define end-to-end user journeys for complex, multi-persona workflows (deskless + desktop) ? Create wireframes, low-FI and mid-FI concepts, and interactive prototypes for web and … simplicity and product quality at every stage About You ? 3+ years of UX or Product Design experience (SaaS, mobile-first, or complex digital products ideal) ? Strong capability in journey mapping, wireframing and prototyping tools (Figma preferred) ? Experience designing for mobile apps (React Native is a bonus) ? A portfolio demonstrating user-centric design, problem solving and clear reasoning ? Comfortable More ❯

be embedded in a cross-functional squad, contributing to discovery, UX research, wireframes, user flows, prototypes, and interaction design across our mobile and desktop experiences. What You'll Do Map and define end-to-end user journeys for complex, multi-persona workflows (deskless + desktop) Create wireframes, low-fi and mid-fi concepts, and interactive prototypes for web and … and product quality at every stage Requirements About You 5+ years of UX or Product Design experience (SaaS, mobile-first, or complex digital products ideal) Strong capability in journey mapping, wireframing and prototyping tools (Figma preferred) Experience designing for mobile apps (React Native is a bonus) A portfolio demonstrating user-centric design, problem solving and clear reasoning Comfortable More ❯

engineers across different teams. Share knowledge, generate ideas, and embed design principles across product, service, and customer journeys. Have customers' needs in mind when defining end - to - end journeys. Map out intuitive steps in processes, such as user flows. Structure information delivery throughout the journey to define and create page level prototypes and design goals. Creating consistency More ❯

Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods , improve design operations, and drive adoption … What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery More ❯

Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods , improve design operations, and drive adoption … What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery More ❯

Job Title: Lead Customer Journey Manager (Business Analyst) Location: Leeds (Hybrid - 2 days in the office per week) Rate: Up to £600 per day (Umbrella) Contract Duration: 6 months with potential for extension Join Our Change Delivery Team! Are you ready to make a significant impact in the world of customer experience? An exciting opportunity awaits you as … a Customer Journey Manager within our Modern Workplace Platform! If you're passionate about enhancing user experiences and driving continuous improvement, we want to hear from you! About Us: Our Modern Workplace is at the forefront of providing cutting-edge tools and technology to our colleagues. We pride ourselves on understanding their unique needs, ensuring we deliver a … first-class user experience and IT support. As part of our Change Delivery Team, you will play a pivotal role in shaping the customer journey and ensuring that our colleagues have the best experience possible. What You'll Do: As the Lead Customer Journey Manager, your responsibilities will include: Understanding Customer Journeys: Dive deep into the More ❯

product teams, defining new ways of working, or helping evolve your design practice. What it'll be your role to do Work confidently within agile teams to uncover priorities, map journeys, visualise outcomes, and define scope. Shape changes to the PCF by balancing colleague and customer needs with market insight, considering different personas and their "jobs to be done. … Solid experience as a Service Designer, ideally in a large, complex, regulated organisation with exposure to technology teams. Expertise in craft skills such as personas, service blueprints, customer journey mapping, customer lifecycle management, and storytelling. Ability to work collaboratively as part of a design team while taking ownership of your outputs. Confidence presenting work to stakeholders and providing More ❯

Senior Content Designer – Join Our Global Tech Journey 📍 Location: Hybrid UK - Multiple Office Locations | 💼 Work Type: Full-time 🏢 Department: Product 🌍 About IRIS IRIS Software Group is one of the UK’s leading privately held software companies, on a mission to streamline operations for businesses, schools, and organisations. We’re not just a company — we’re a transformative powerhouse … or tech environment. 🧠 Experience managing people or projects, and leading on large-scale content initiatives. 📊 Skilled in data-driven, user-centred content design — familiar with tools like user journey mapping and ‘jobs to be done’. 🖋️ Strong UX writing skills with an ability to simplify complex, technical, or financial concepts. 💬 A collaborator and influencer — confident building relationships and More ❯

a close team, who have the opportunity to learn and grow as OnBuy evolves. About the Role The Head of Seller Experience owns the end-to-end Seller Journey and the commercial success of our seller base. You will define and deliver a strategy that makes it effortless and rewarding for sellers to onboard, trade, grow and thrive … of vision, prioritisation, and delivery. Champion data-driven decision-making , design thinking, and behavioural insights as core levers. Embed a culture of seller obsession and outcome-focused execution. Journey Ownership & Proposition Development Take ownership of the end-to-end Seller Journey , removing friction at every lifecycle stage. Conduct journey mapping, research, and insight to … and scale a Voice of Seller program with real-time feedback loops and structured reporting. Convert insights into clear actions, backlog prioritisation, and product decisions. Deliver behavioural and journey-level improvements through evidence-based experimentation and test-and-learn approaches. Cross-Functional Influence Act as the strategic champion for sellers across leadership forums. Ensure alignment and coordination of More ❯