23 of 23 Journey Map Jobs in the North of England

to generate innovative ideas and solutions. · Conduct user research, usability testing, and heuristic evaluations to gain insights into user behaviours and preferences. · Develop user personas, user flows, and journey maps to inform design decisions and identify opportunities for improvement. · Create wireframes, prototypes, and interactive designs for mobile apps, ensuring usability and accessibility standards are met. · Provide mentorship and More ❯

collaborative problem solving. We'll look to you to implement UX/UI best practice and apply a wide range of techniques such as: information architecture mapping, user journey mapping, workshop facilitation, ideation, prototyping. How will I add value in this role? Delivers impactful solutions that solve customer problems and move business metrics Ensure the UX process is More ❯

about delivering intuitive, user-centred experiences. This role offers hybrid working. Key Responsibilities: Use design thinking to solve complex user experience challenges Create wireframes, user flows, personas, and journey maps to inform and support design decisions Design accessible, responsive interfaces in Figma, ensuring consistency across platforms Conduct user research and usability testing to validate design choices Develop and More ❯

in UX and CRO for digital products Strong understanding of user-centered design principles and UX best practices Confident in planning and conducting user research, usability testing, and journey mapping Skilled in designing and prototyping user interfaces that balance user needs with business goals Strong analytical mindset with a data-driven approach to design decisions Proficient in A More ❯

Centered Research : Deep understanding of user-centered research principles, with experience in a range of qualitative and quantitative research methods, including user interviews, surveys, usability testing, personas, and journey mapping to derive actionable insights that inform design. Research Tools Proficiency : Expertise in industry-standard research tools for both qualitative and quantitative analysis, including usability testing software, survey tools More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background More ❯

for presenting insights and recommendations Desirable Skills Knowledge of Meta advertising platforms Experience with conversion rate optimisation and landing page testing Understanding of multi-channel attribution and customer journey mapping Previous experience scaling new advertising channels What Our Client Offers Work-Life Balance 35-hour working week - Monday to Friday with no weekends or late evenings Remote or More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

innovative digital solutions, participating in all stages from initial idea to launch and supporting applications in line with DevOps principles. Responsibilities Collaborate with your team to create customer journey maps, understanding customer experiences, and identifying opportunities for improvement. Work directly with customers to create wireframes and prototypes exploring potential solutions. Build solutions using the OutSystems Low Code Application More ❯

experience writing user stories and running sprint ceremonies Hands on experience using product analytics tools Exposure to ecommerce platforms (Shopify preferred) A/B testing, CRO, and user journey mapping (preferred) What we value At UP, we believe in high standards and personal accountability. We look for people who embody our values: Results-Driven: You focus on outcomes More ❯

to manage multiple stakeholders and external partners. Commercially astute, able to act quickly on insights and adapt to market trends. Strong knowledge of eCommerce principles including promotions, customer journey mapping, and trading calendars. Familiar with CMS platforms or digital merchandising tools. Why Join This Team? You’ll be part of a digital-first business that values innovation, inclusivity More ❯

help social housing providers to deliver a more consistent and equitable service What are we looking for? We are undertaking an exciting phase of the development and commercial journey at Mobysoft that requires an enthusiastic, curious and experienced UX researcher and designer. Sitting within the Product Management function key stakeholders within the business will include colleagues in Product … behaviours of users interacting with data driven applications. Actively take and find requirements from customers and stake holders, translating them into actionable design tasks. Define user flows, create journey maps, develop personas, and articulate requirements and user stories to inform the design process. Design intuitive and efficient interfaces, starting from wireframes and moving to detailed prototypes and high … such as Figma or Sketch. Practical experience of prototyping, iterating, and validating designs Proven experience with various UX research methods such as usability testing, persona development, and user journey mapping. Desirable Comfort and Ease of/with: Working effectively with product management to define and manage design requirements. Finding and taking requirements from customers and stake holders, effectively More ❯

sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital Service (GDS) standards. Key Responsibilities: Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements Facilitate workshops and co-design sessions with stakeholders and users Collaborate closely with user researchers, designers … developers, and product managers Create service blueprints, journey maps, and other artefacts to communicate design decisions Ensure services meet GDS standards and support service assessments Proven experience as a Service Designer on digital transformation projects Deep understanding of GDS principles and service design standards Experience working across complex service ecosystems and organisational boundaries Strong facilitation, communication, and stakeholder More ❯

implement innovative research methods to keep the team ahead of the curve Facilitate research critique sessions and knowledge-sharing to drive best practice and team growth Own user journey analysis—identify pain points and improvement opportunities that influence product strategy and roadmap What We're Looking For Proven experience leading UX research teams in fast-paced digital environments … Deep expertise in qualitative and quantitative methods—interviews, usability testing, surveys, journey mapping, personas, etc. Strong command of tools such as UserTesting, UserZoom, Hotjar, ContentSquare, or similar A collaborative approach and track record of working closely with product, design, dev, and brand teams Passion for accessibility and inclusive research—ideally with hands-on experience testing with users with More ❯

participate in designing appropriate solutions. You will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with other research and design team members to test … working with Product Owners in grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural, Miro etc Understanding of Service Maps and More ❯

Job Title: Lead Customer Journey Manager - D2C Investments Location: Leeds, Edinburgh or London Salary : £76,194 - £89,640 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices. About This Opportunity: The Financial Conduct Authority (FCA) has highlighted the progressive … frontier of our AI proposition - you will be innovating and shaping the future of customer experience through a new human like channel. What you'll be doing: Customer Journey Leadership: You'll play a pivotal role in product development-supporting Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at … the heart of all experiences, both internal and external. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and business needs. Data-driven Decision Making : Independently integrate insights from diverse data, systems, and processes, helping the team make More ❯

reduce failure demand and elevate value. Support the creation of future-state artefacts like press releases and FAQs. Visualise the customer experience - Create and iterate on visuals (e.g. journey maps, rich pictures) that communicate the future experience. Develop user stories that reflect real user needs and business value. Prioritise Product Owners and identify dependencies with delivery teams. Use … with the ability to analyse large datasets and simplify complex data into clear visualisations or summaries to support decision-making. Proficient in visual communication, using diagrams, flowcharts, and journey maps to represent complex systems, processes, or user interactions helping stakeholders quickly grasp key concepts and align on solutions. Solid understanding of modern technology stacks and digital platforms, including More ❯

strategic and tactical activity, contributing to our sales results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement … marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self-motivated, resilient, and More ❯

strategic and tactical activity, contributing to our sales results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement … marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self-motivated, resilient, and More ❯

strategic and tactical activity, contributing to our sales results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement … marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self-motivated, resilient, and More ❯

and technical teams. Comfortable in a fast-paced scale-up environment. Desirable: Experience working as the sole CRM professional or in a small CRM team. Exposure to customer journey mapping and performance analysis. Interest in fintech, automotive, or consumer tech sectors. Benefits Up to £55,000 base salary Hybrid working (2-3 days/week in Sheffield office … Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page. Keywords CRM Manager, Lifecycle Marketing, Marketing Automation, Braze, Hubspot, Retention, Customer Journey, Email Marketing, B2C Marketing, Fintech, Sheffield Jobs, CRM Strategy More ❯

and technical teams. Comfortable in a fast-paced scale-up environment. Desirable: Experience working as the sole CRM professional or in a small CRM team. Exposure to customer journey mapping and performance analysis. Interest in fintech, automotive, or consumer tech sectors. Benefits Up to £55,000 base salary Hybrid working (2-3 days/week in Sheffield office … Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page. Keywords CRM Manager, Lifecycle Marketing, Marketing Automation, Braze, Hubspot, Retention, Customer Journey, Email Marketing, B2C Marketing, Fintech, Sheffield Jobs, CRM Strategy More ❯