deliver great experiences across every touchpoint. You'll work across a variety of projects, from digital tools used by our frontline teams to internal back-office systems. You'll map out journeys, create service blueprints, write user stories, and run workshops to bring ideas to life. You'll also play a key part in making sure we design things … mix of internal and external projects, helping us bring real improvements to how we work and the experiences we create. You'll also be involved in; Transforming how we map our digital services that cater for both our customers and colleagues needs. Developing user stories/journeys for customers and staff alongside key business leads to help guide and … industry standards. Developing understanding of UX principles and human centred design. Ability to support insight and research initiatives. Understanding of (and preferably use of) blueprint service maps, user journey maps, storyboards, user stories, problem statements, process flows, wireframing, interview & survey design etc. Ability to structure and support workshops across multiple departments, ranging from discovery through to delivery (as More ❯
Job Title: Customer Journey Manager Location: Leeds Duration: 6 Months (Possibilty of extension) About the Role: An exciting opportunity has arisen to join our Change Delivery Team as a Customer Journey Manager within our Modern Workplace Platform! Modern Workplace is an enabling platform that provides the latest Tools & Technology to our colleagues. We pride ourselves on … understanding the individual needs of our colleagues and use this knowledge to offer first class User Experience and IT support. Our Customer Journey Managers (CJMs) play a crucial role in Understanding, Orchestrating and Optimising Journeys while ensuring the needs of the Customer remain at the forefront of our decision making. CJMs are responsible for continuous improvement of journeys … and for orchestrating cross functional boundaries to ensure journey effectiveness. Our CJMs work collaboratively with Product, Design and Engineering teams to ensure the intended user experience, journey or processes are accurately represented. Responsibilities: As a Lead Customer Journey Manager, you will be responsible for; * Independently understanding Customer Journeys end to end. * Leading the creation More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Foolproof
researchers, and engineers, leading the charge in translating intricate business challenges into elegant, user-centred service designs. Your responsibilities will include conducting comprehensive research , creating service blueprints and journey maps , and developing prototypes to test and refine solutions. You'll also be expected to mentor more junior designers and champion service design best practices across the organisation. Experience More ❯
Marketing & Customer Engagement Conduct market research and outreach to build strong customer relationships. Support digital marketing campaigns that drive traffic and boost sales. Enhance the user experience through journeymapping, usability testing, and optimisation. Collaborate with customer service to analyse feedback and enhance satisfaction and retention. Streamline the customer journey from lead generation through to post More ❯
Marketing & Customer Engagement Conduct market research and outreach to build strong customer relationships. Support digital marketing campaigns that drive traffic and boost sales. Enhance the user experience through journeymapping, usability testing, and optimisation. Collaborate with customer service to analyse feedback and enhance satisfaction and retention. Streamline the customer journey from lead generation through to post More ❯
Marketing & Customer Engagement Conduct market research and outreach to build strong customer relationships. Support digital marketing campaigns that drive traffic and boost sales. Enhance the user experience through journeymapping, usability testing, and optimisation. Collaborate with customer service to analyse feedback and enhance satisfaction and retention. Streamline the customer journey from lead generation through to post More ❯
