sheffield, south yorkshire, yorkshire and the humber, united kingdom Hybrid / WFH Options
BT Group
every single day. What You’ll be Doing: You will be accountable for ensuring all ticket ingress is picked up and worked and delivering a fully managed solution through proactivemonitoring of the customer estate. You’ll be responsible for ensuring calls are answered within a timely manner to allow us to drive SLA performance. You’ll be … Procedures Provide an effective, professional response and solution(s) to reported Incidents/Requests and restore normal service efficiently Take good care of all Company supplied tools and equipment Proactive 3rd party management and quick response to associated escalations Skills We Require Of You: Good interpersonal skills, polite telephone manner, effective communicator at all levels Understanding of the workings More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Nigel Wright Group
explore and implement optimal solutions for users while developing technical skills through exposure to a wide range of technologies. Key Responsibilities: Provision, configuration, and maintenance of public cloud infrastructure. Monitoring performance and implementing optimisations to enhance user experience. Ensuring system availability and reliability through proactivemonitoring, backups, and disaster recovery planning. Incident management and root cause analysis More ❯
sheffield, south yorkshire, yorkshire and the humber, united kingdom Hybrid / WFH Options
BT Group
every single day. What You’ll be Doing: ~ You will be accountable for ensuring all ticket ingress is picked up and worked and delivering a fully managed solution through proactivemonitoring of the customer estate. ~ You’ll be responsible for ensuring calls are answered within a timely manner to allow us to drive SLA performance. ~ You’ll be … Procedures ~ Provide an effective, professional response and solution(s) to reported Incidents/Requests and restore normal service efficiently ~ Take good care of all Company supplied tools and equipment ~ Proactive 3rd party management and quick response to associated escalations Skills We Require Of You: Good interpersonal skills, polite telephone manner, effective communicator at all levels Understanding of the workings More ❯
sheffield, south yorkshire, yorkshire and the humber, united kingdom Hybrid / WFH Options
BT Group
every single day. What You’ll be Doing: ~ You will be accountable for ensuring all ticket ingress is picked up and worked and delivering a fully managed solution through proactivemonitoring of the customer estate. ~ You’ll be responsible for ensuring calls are answered within a timely manner to allow us to drive SLA performance. ~ You’ll be … Procedures ~ Provide an effective, professional response and solution(s) to reported Incidents/Requests and restore normal service efficiently ~ Take good care of all Company supplied tools and equipment ~ Proactive 3rd party management and quick response to associated escalations Skills We Require Of You: Good interpersonal skills, polite telephone manner, effective communicator at all levels Understanding of the workings More ❯
Warrington, Cheshire, England, United Kingdom Hybrid / WFH Options
Oliver James
Hybrid Working - Warrington. Are you a skilled Network Engineer with a passion for building and maintaining robust, secure, and high-performance networks? We're looking for a proactive, technically proficient individual to join our dynamic IT team and help drive our network infrastructure forward. Responsibilities: Configuring and Installing Network Devices: Deploy and maintain routers, switches, firewalls, VPNs, and wireless … access points. Network Maintenance and Upgrades: Perform system upgrades, apply patches, and ensure up-to-date and secure configurations. Monitoring Network Performance: Ensure network reliability, availability, and efficient resource utilization through proactivemonitoring and capacity planning. Troubleshooting and Support: Provide Level 2/3 technical support, resolving complex network issues in line with established change management policies. More ❯
reliability, and performance. Contribute to feature development and assist in delivery. Collaborate with product managers and designers to translate businessrequirements into technical solutions. Ensure high reliability and uptime through proactivemonitoring and improvements. Optimize application performance and ensure best practices in security and maintainability. Technical Leadership & Innovation Write maintainable, well-tested code aligned with team standards. Participate in … performance testing, and security testing. Familiarity with Agile development methodologies and modern product engineering practices. Excellent problem-solving, analytical, and debugging skills. Strong communication and collaboration skills, with a proactive approach to teamwork. Success Measures Delivery of high-quality features that meet business and user needs. Active participation in technical discussions and delivery ceremonies. Demonstrable growth in skills and More ❯
Northwich, Cheshire, England, United Kingdom Hybrid / WFH Options
Teemz Ltd
and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactivemonitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using industry standard network monitoring and management tools More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Michael Page
and integrations and troubleshooting application issues from desktop through to server Experience of working on at least three of the following: Web development & support, SQL scripting or DBA activities, Monitoring platforms, DevOps tooling, (Github), SaaS based configuration and management, Cloud based applications, Administration and support of Jira cloud Demonstrated Behaviours of Managing a Quality Service, Working Together and Making More ❯
on support tickets. We are looking for a IT support engineer who can handle incoming incidents and service requests via our internal ticket system raised through various channels, including proactivemonitoring, customer emails or over the phone. With a focus on thorough fact finding to lead customer issues through to completion with clear communication and ownership, this role More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
working alongside fast-paced delivery teams, using top-tier tools like GitLab, Jira, Slack and SharePoint whilst collaborating with partners like AWS, UiPath and MongoDB. We're big on proactivemonitoring, robust solutions and keeping critical services running smoothly. You will also have access to amazing learning resources, from expert-led training to direct Slack support channels. Details. More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
working alongside fast-paced delivery teams, using top-tier tools like GitLab, Jira, Slack and SharePoint whilst collaborating with partners like AWS, UiPath and MongoDB. We're big on proactivemonitoring, robust solutions and keeping critical services running smoothly. You will also have access to amazing learning resources, from expert-led training to direct Slack support channels. Details. More ❯
SeeChange is a dynamic startup revolutionizing Vision AI technology. With a team boasting over 436 years of combined expertise and €45 million in platform investment, they've secured 15 patents (and counting). Their mission is to empower people through More ❯
You will integrate CI/CD data pipelines, streamline deployment processes, enforce robust data governance, and optimise operational costs within our Microsoft Azure environment.Your work will be centred on proactive system monitoring, error resolution, and continuous improvements, while mentoring and guiding colleagues. What you will be doing Oversee and automate the operational processes that support data workflows developed … Engineering team while ensuring seamless coordination with the DevOps group. Spearhead the development, integration, and maintenance of CI/CD data pipelines for automated deployments. Integrate best practices for monitoring and observability to proactively detect, analyse, and resolve issues. Enforce robust data governance and security protocols through tools like Azure Key Vault, ensuring compliance with standards such as GDPR … SQL, Purview and APIM. Proficiency in developing CI/CD data pipelines and strong programming skills in Python, SQL, Bash, and PySpark for automation. Strong aptitude for data pipeline monitoring and an understanding of data security practices such as RBAC and encryption. Implemented data and pipeline observability dashboards, ensuring high data quality, and improving the efficiency of data workflows. More ❯
the Data Centre & Infrastructure Team. Reporting initially to your Team Leader and then to your Head of Department, your primary role will be to play an active role in monitoring and maintaining the Trusts systems and the server (physical and virtual) infrastructure on which they sit. You will also proactively monitor the support queue, analysing tickets assigned to the … specification. Person Specification Qualifications Essential Degree (or HND) in relevant IT subject or demonstrate suitable relevant experience Desirable MCSE Other criteria Essential Logical and analytical skills Decision making Planning, monitoring and prioritising tasks Data analysis, manipulation and interpretation Skills and behaviours Essential Ability to work under pressure and to tight timescales Drive, enthusiasm & a proactive approach to work More ❯
Detection Specialist - 12 months FTC Location: UK Overview of the role: We are excited to offer a new opportunity in our Cyber Security Operations Centre for a passionate and proactive Security Detection Lead for a fixed-term of 12 months. This role is ideal for someone who thrives in a fast-paced, dynamic environment and is motivated by improving … fellow engineers, acting as a go-to expert and championing a culture of continuous learning and collaboration. Improve Operations Support: Contribute to daily operational excellence by tracking critical metrics, monitoring OLAs, providing ad-hoc reporting, and evaluating tool performance. Boost Readiness and Resilience: Play a key role in shaping incident response playbooks, disaster recovery plans, and business continuity strategies. More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Gamma Communications plc
products within the functional squad. Collaboration and Communication: Facilitating collaboration with other engineering teams and squads to understand requirements and build efficient, available, scalable and secure platforms and solutions. Monitoring and Alerting: Ensure the platform and associated applications and underpinning processes are monitored and optimised for efficient operation within the squad. Integration with our alerting systems for the respective … and strategy to support the platform. Security and Compliance: Threat modelling and risk assessments. Continuous Improvement: Leverage test automation to minimize system downtime and improve uptime metrics by proactively monitoring and resolving issues. CI/CD: Write and support automated solutions using Python, Ansible, Terraform, and others documented in our frameworks, based on project requirements using Jira. Industry trends More ❯
Warrington, Cheshire, England, United Kingdom Hybrid / WFH Options
United Utilities
EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We have an exciting opportunity for a Remote Monitoring Controller to join our Monitoring and Control Team in Central Operations. The RMC provides a strong, reliable monitoring capability which proactively monitors asset condition 24/… You’ll case manage critical Water quality & Wastewater compliance parameters in line with business & regulatory expectations. You will also be responsible for: Ensure effective 24/7/365 monitoring and management of alarms, primarily for Wastewater systems, with some Water system coverage. Maintain full compliance with Health & Safety regulations, Standard Operating Procedures (SOPs), and Service Level Agreements (SLAs … while managing multiple simultaneous events and responding to high-pressure situations. Develop knowledge of regional Wastewater and Water systems to assess alarm significance and coordinate appropriate responses with the Monitoring & Control team. Proactively engage with corporate tools to reduce alarm volumes and allocate resources efficiently outside core business hours. Technical Skills & Experience To be successful in this role you More ❯
looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Centre (FOC). The FOC is responsible for 24X7 monitoring of the data centre's physical infrastructure and will serve as a facilitator for all Large Scale Events (LSEs) and Critical Site Events (CSEs). This role will also … serve as a central monitoring location for the facility electrical and mechanical systems. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail. The ideal candidate will need to have an understanding of data centre IT infrastructure and data centre facilities infrastructure and how the two entities More ❯
looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Centre (FOC). The FOC is responsible for 24X7 monitoring of the data centre's physical infrastructure and will serve as a facilitator for all Large Scale Events (LSEs) and Critical Site Events (CSEs). This role will also … serve as a central monitoring location for the facility electrical and mechanical systems. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail. The ideal candidate will need to have an understanding of data centre IT infrastructure and data centre facilities infrastructure and how the two entities More ❯