Service Desk Engineer you will be: The escalation point for the service desk team. Carrying out open incident management to gain quick resolution on SLA Stepping into a shift lead role in the absence of management Mentoring and coaching the teams They are looking for Senior Service Desk Engineers who more »
major incidents and ensure changes are dealt with appropriately Provide a high standard of professional customer service at all times Ensure incident OLA and SLA's are met Work collaboratively with other teams in the business such as the infrastructure team What you will bring to the role The capability more »
Manchester Area, United Kingdom Hybrid / WFH Options
Chroma Recruitment
produce technical analytical reports, trend analysis and progress measurement. Conducting regular service reviews Working with the Service desk to improve service delivery processes and SLA’s 3rd party supplier and contract management experience Maintaining and developing customer relationships and identifying opportunities Perks: Remote working 25 days Holiday (+Bank holidays) Car more »
To Manage the process of the service restoration or impact reduction. Ensures that cross - Major incidents are resolved effectively securing end-to-end ServiceLevelAgreement and Service Management. To Cooperate with various tower leads, Incident Managers and Regional/Global Change Managers Responsible for planning and coordinating all the … for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure. Monitor the incidents to ensure that the ServiceLevelAgreement are respected Identify, initiate, schedule and conduct incident reviews Ensure the closure of all resolved and end-user confirmed Incident records Provide guidance to more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
You will have direct management of 3 Service Desk Analysts. Your main responsibilities will be to improve documentation, templates, the scope of ticket workload, SLA delivery, and ticket responses and improve the solution ratios. Responsibilities Direct line management of 3 Service Desk Analysts Improve the operational performance of a team … of 10 Mange operations and scope of ticket workloads Improve delivery of SLA’s Reduce Ticket response times Coordinate Team meetings Improve documentation Improve project handover into support portal Service Monthly reviews Scheduling of rota Recruitment Key Attributes ITIL certified Respected but liked Experienced Target, performance & results driven Ability to more »
remote networking. Responsibilities: Provide 1st Line IT Support to a variety of industries Occasional on-site support Diagnose hardware and software issues Work within SLA's Provide a high level of support Manage and resolve tickets efficiently Setting up new users' accounts and profiles and dealing with password issues Provide more »
Oldham, Greater Manchester, North West, United Kingdom
In Technology Group Limited
Produce procedural documentation, helping technicians with 'how-to' guides. Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA's Monitor and review service levels and ensure KPI's are met Develop and maintain strong relationships with clients Technical Skills: Good understanding of IT more »
Consultant - Network Engineer will play a vital role delivering operations and technical support to our customers/stakeholders, ensuring that documented servicelevel agreements (SLA) and key performance indicators (KPI) targets are met. The post-holder will have detailed knowledge of the technology area, have excellent communication skills, be team more »
at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure ServiceLevelAgreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected more »
and business partners in cases of emergency, either on-site or remotely using the appropriate channels of communication Comply with any servicelevelagreement (SLA), that is in place and to meet the clients requirements and expectations. Execute works on-site relating to the addition to or modification of hardware more »
the technical services team. Develop and implement effective problem-solving strategies to minimise system downtime and ensure timely issue resolution. 5. ServiceLevelAgreement (SLA) Compliance : Monitor and enforce adherence to SLAs, ensuring that technical services are delivered within agreed timelines and standards. Collaborate with stakeholders to establish realistic servicemore »
procurement Knowledge Essential Knowledge of contract management processes and techniques Knowledge of procurement processes Knowledge of the development and monitoring of KPI's and SLA's Knowledge of supplier relationship management Desirable Knowledge of public sector procurement routes Skills Essential Report creation and analysis to produce meaningful information Ability to more »
Manchester, Clifton, City and Borough of Salford, United Kingdom
Advania UK
accurately into a service contract and ensure all contractual documentation is collated, approved and distributed accordingly. Monitor the Team email account to ensure internal SLA's are met and all requests are answered efficiently and effectively. Maintain accurate data in the sales CRM and Finance platform. General administration and general more »
technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround more »
Hardware Repair such as Apple Products, PC’s, Laptops, Mobiles, iPhones, iPad’s Experience in working and logging information onto ticketing systems Working towards SLA’s If the role sounds of interest, contact Beth Hall on (phone number removed more »
Leeds, Swillington Common, West Yorkshire, United Kingdom
Concept Onyx Recruitment
proposed Window systems. Help resolve errors in the Windows Server landscape Help the team configure, maintain, and administrate Windows equipment Maintain ServiceLevel Agreements (SLA) surrounding incidents and requests Act as a technical escalation point to the tier two support team for incidents and service requests when required Build processes more »
Employment Type: Permanent
Salary: £35000 - £42000/annum + Up to 10% Annual Bonus + excellent
Manchester, North West, United Kingdom Hybrid / WFH Options
360 Resourcing
processes are designed to maintain the Azure IaaS estate in accordance with those recommendations Prioritising and managing workload effectively. Delivering projects and service to SLA Providing guidance, motivation and direction to team members ensuring work is produced to a good and consistent standard Establishing and maintaining excellent working relationships with more »
NE12, Forest Hall, North Tyneside, Tyne & Wear, United Kingdom
Three Sixty Talent
the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »
Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to ServiceLevelAgreement (SLA) performance levels. Experienced Field Engineer, working within an established team of engineers. Location: Hull, 5 days a week onsite. Working Hours: 9am-5:30pm, No more »
Driffield, East Riding of Yorkshire, United Kingdom
Principal IT
observant with any potential security risks To contribute and manage strategic projects as identified by the Service Desk Manager Essential Skills: Great knowledge of SLA Good working knowledge of MS Windows - Ideally workplace specific Understanding of Windows Server, MS Exchange and AD (Users and Computers) Experience of Mobile Device and more »
Macclesfield, Cheshire East, Cheshire, United Kingdom
Click Digital
Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer more »
Edinburgh, York Place, City of Edinburgh, United Kingdom Hybrid / WFH Options
Quorum Network Resources
a quality service to our clients Driving incident closures, service request fulfilment and ticket quality management standards across the team Driving service delivery to SLA guidelines and specific client engagement needs, ensuring all SLA's and KPI's are met through regular reviews, reporting, audits and monitoring of performance with more »
/1st Line Support/Helpdesk Analyst you will be responsible for resolving incidents, user queries, diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and more »
Employment Type: Permanent
Salary: £24000 - £29000/annum superb benefits and offices
would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »
Runcorn, Preston on the Hill, Cheshire, United Kingdom
CJ Retail Solutions
be part of a team What will your role look like? Provide appropriate response and resolution to problems raised within the timeframes of the SLA by both engineer and trader Demonstrate a strong understanding of the systems, utilising them to maximum capacity and identifying areas of improvement and jobs approaching more »