1 to 25 of 78 Remote Service Delivery Jobs in the North of England

of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Service Delivery Manager within the Digital Workspace pillar who will be responsible for ensuring the effective delivery of IT services across the Digital … business teams to deliver reliable, value-driven services-leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing … service improvement across the Technology pillar. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. More ❯

of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Service Delivery Manager within the Digital Workspace pillar who will be responsible for ensuring the effective delivery of IT services across the Digital … business teams to deliver reliable, value-driven services-leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing … service improvement across the Technology pillar. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. More ❯

Job summary Join the NHS Business Services Authority (NHSBSA) in a new pivotal leadership role,leading the Digital Delivery Centre, shape and deliver a complex agenda including delivery management, user centred design, software and cloud engineering and solution design areas. Our Digital Delivery Centre is the engine … systems including NHS Pensions and NHS Jobs, ensuring that capacity and capability is fit now and the future. You'll be responsible for robust delivery governance, adhering to internal and national delivery approaches including Government Service Design standards. Digitising services through leading-edge technology to deliver taxpayer … will take place in Newcastle on 8th & 9th July. What do we offer ? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS More ❯

Job summary Join the NHS Business Services Authority (NHSBSA) in a new pivotal leadership role, where you'll strategically lead the Delivery, Governance, Consultancy and Strategy team to deliver a complex Digital, Data and Technology (DDaT) agenda. You'll inspire a team including Delivery Consultants and Governance and … IT Service Management Specialists to efficiencies, champion continuous improvement and robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy creation and implementation you'll drive professional excellence, including compliance with government standards. We're looking for an individual that will apply professional curiosity, drive a … place in Newcastle on 9th and 11th July. What do we offer ?o 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidayso Excellent pension, 23.7% employer contributiono Flexible workingo Active wellbeing and inclusion networkso NHS More ❯

Senior Service Delivery Manager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are nimble, ambitious … of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Service Delivery Manager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to ensure that their … clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a developing and More ❯

take place in Newcastle on 15th and 16th July. What do we offer? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS … resources and outcomes through productive sustainable delivery. Identify and implement significant efficiencies, communicate and embed significant transformational policy and process changes to continuously improve service provision and performance. Lead a large, diverse workforce, inspire and develop colleagues across a range of disciplines in continuous improvement utilising user centric design … we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to More ❯

Job Specification: Service Delivery Manager/Account Manager (Tech Consultancy) Location: Manchester (Hybrid) Type: Full-time, Permanent Salary: Up to £50k + Bonus 🚀 About Us We are a fast-growing technology consultancy partnering with some of the most innovative organisations across SaaS, cloud, cybersecurity, and enterprise software sectors. … solutions, helping our clients scale, optimise, and transform their operations. As part of our next phase of growth, we are looking for a talented Service Delivery Manager/Account Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In … this dual Service Delivery and Account Management role, you will: •Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing services. •Drive customer satisfaction, retention, and account growth. •Ensure the quality of service meets More ❯

Job Specification: Service Delivery Manager/Account Manager (Tech Consultancy) Location: Manchester (Hybrid) Type: Full-time, Permanent Salary: Up to £50k + Bonus 🚀 About Us We are a fast-growing technology consultancy partnering with some of the most innovative organisations across SaaS, cloud, cybersecurity, and enterprise software sectors. … solutions, helping our clients scale, optimise, and transform their operations. As part of our next phase of growth, we are looking for a talented Service Delivery Manager/Account Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In … this dual Service Delivery and Account Management role, you will: •Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing services. •Drive customer satisfaction, retention, and account growth. •Ensure the quality of service meets More ❯

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising … service delivery, and leveraging technology, this could be the role for you. Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all … guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Operations Manager - Service Delivery Located: Field Based - North West Package: Competitive salary, car allowance, bonus and additional benefits (Ricoh operate a vibrant working policy giving … own and drive the strategic development and implementation of scalable and cost-effective Managed Services annuity based services. Key Responsibilities: Setting Customer specific Managed Service strategy by understanding and aligning both the Customers strategic business objectives with Ricoh’s strategic direction. Creating a strategic plan around development of annuity … service opportunities by bringing both strategies together, creating win-win opportunities which deliver business growth within the account and contribute to overall Service-led growth for Ricoh Provide leadership and direction to ITS Managed Service onsite Service Delivery Managers and Operational Managers by the use More ❯

Service Delivery Manager - Pensions Senior Consultant Middlesbrough Hybrid Full Time Permanent Ref: 002794 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and … where talented people can flourish and achieve their highest potential. We are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This role would suit someone with previous experience in a similar or managerial pensions role where … they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches. As a Service Delivery Manager with XPS you will: Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes. Contribute to maintaining the high More ❯

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services, managing … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process … Improvement: Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT More ❯

live longer, healthier lives. You will be the driving force to achieve this, ensuring we identify and implement solutions that enable insights to improve service and health outcomes. We're looking for an energetic individual that will apply professional curiosity, drive a compelling vision, align diverse teams and stakeholders … take place in Newcastle on 17th and 18th July. What do we offer? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS … stakeholders to deliver organisational impact. Define and lead the organisation's data strategy, ensuring data is effectively governed, analysed and utilised. Oversee development and delivery of data products that enable data-driven decision-making. We run several data services and products which support the Health and Care system for More ❯

Job summary As a senior leader within the DDaT Directorate, the post holder will be responsible and accountable for the delivery of a portfolio of services and products that meet the needs of our users and that drive transformational change across our services. You will lead a number of … multidisciplinary Delivery Teams, creating an environment which enables the team to deliver at pace in line with Government Technology, GDS and NHSBSA standards. You will work with Heads of Service to co-create the strategic direction for your portfolio of services and products, then be accountable for developing … long-term strategic plans that enable the delivery of work to achieve the objectives. The role necessitates strong delivery experience, it is a leadership role that requires the post holder to work independently and set the strategic direction for their portfolio and for the teams they lead. The More ❯

of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Head of Focus Service Operations who'll be responsible for creating and delivering the Focus Service strategy and driving a DevOps culture across the Product Engineering team. … A key responsibility is to oversee the operational performance and service delivery for the Focus application within the cloud environment. This role includes managing DevOps practices across various value streams, each responsible for resolving incidents and operating their services. The Head of Focus Service Operations will ensure … the overall platform's enterprise-wide service, providing a seamless experience across the business. Additionally, you'll lead the Focus service strategy, combining customer experience management with operational oversight to ensure exceptional service at every touchpoint. We value flexible working arrangements, so you can choose to work More ❯

Job summary The NHS Business Service Authority's Digital, Data and Technology Community design, develop, test, support and operate applications from our digital transformation projects to support patients, colleagues and the public. In doing so, we deliver relevant and valuable services to millions of users with various needs and … Government Digital Strategy and the NHSBSA's strategy, putting the user at the heart of everything we deliver. We're recruiting for a Senior Service Designer who has a passion for design and a proven track record of success. You will join our exciting and supportive user centred design … community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time More ❯

Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the … wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket Quality Assurance Regularly monitor IT tickets to ensure compliance with internal standards for accuracy, completeness, and timely … and Collaboration Collaborate with IT and operational teams to identify and resolve inefficiencies in support workflows. Use reporting and analytics to highlight areas for service improvement and proactively address service delivery issues. Promote a culture of continuous improvement and shared learning within the IT function. Skills & Experience More ❯

ambassador and subject matter expert, bringing best practices to life and ensuring workforce systems are effectively adopted and embedded. You'll lead on the delivery of service strategies and help NHS organisations get the most from the systems that underpin their people operations. There are 5 roles available … areas - Midlands and East of England,South,London,Wales,National (England). What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working … system optimisation and future solution implementation. Driving stakeholder engagement, you'll use data and insight to inform your approach, conduct readiness assessments and manage delivery to ensure a smooth and effective transition from the existing system to the new one Lead the optimisation of the current workforce solution (ESR More ❯

ambassador and subject matter expert, bringing best practices to life and ensuring workforce systems are effectively adopted and embedded. You'll lead on the delivery of service strategies and help NHS organisations get the most from the systems that underpin their people operations. There are 5 roles available … areas - Midlands and East of England, South,London,Wales andNational (England). What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working … system optimisation and future solution implementation. Driving stakeholder engagement, you'll use data and insight to inform your approach, conduct readiness assessments and manage delivery to ensure a smooth and effective transition from the existing system to the new one Lead the optimisation of the current workforce solution (ESR More ❯

ambassador and subject matter expert, bringing best practices to life and ensuring workforce systems are effectively adopted and embedded. You'll lead on the delivery of service strategies and help NHS organisations get the most from the systems that underpin their people operations. There are 5 roles available … areas - Midlands and East of England, South, London, Wales, National (England). What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently … system optimisation and future solution implementation. Driving stakeholder engagement, you'll use data and insight to inform your approach, conduct readiness assessments and manage delivery to ensure a smooth and effective transition from the existing system to the new one Lead the optimisation of the current workforce solution (ESR More ❯

ambassador and subject matter expert, bringing best practices to life and ensuring workforce systems are effectively adopted and embedded. You'll lead on the delivery of service strategies and help NHS organisations get the most from the systems that underpin their people operations. There are 5 roles available … areas - Midlands and East of England, South, London, Wales, National (England). What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently … system optimisation and future solution implementation. Driving stakeholder engagement, you'll use data and insight to inform your approach, conduct readiness assessments and manage delivery to ensure a smooth and effective transition from the existing system to the new one Lead the optimisation of the current workforce solution (ESR More ❯

ambassador and subject matter expert, bringing best practices to life and ensuring workforce systems are effectively adopted and embedded. You'll lead on the delivery of service strategies, shape support mechanisms, and help get the most from the tools and systems that underpin the people operations. There are … following areas - Midlands and East of England South London Wales National (England) What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working … system optimisation and future solution implementation. Driving stakeholder engagement, you'll use data and insight to inform your approach, conduct readiness assessments and manage delivery to ensure a smooth and effective transition from the existing system to the new one Lead the optimisation of the current workforce solution (ESR More ❯

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting … the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope … and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO More ❯

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting … the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope … and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO More ❯