1 to 25 of 63 Remote/Hybrid Service Delivery Jobs in the North of England

memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Overview : The Service Operations Specialist identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows … solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands-on, execution-focused role. Success is demonstrated through improved operational efficiency ...

Services and Capabilities Employment Type: Fixed Term Contract Location: GBR Manchester Hardman Boulevard Description The purpose of this role is to lead the operational delivery of the MXDR Client Engineering function in the UK, ensuring the successful implementation, support, health monitoring, optimization and continuous improvement of MXDR technologies across … portfolio such as but not limited to Microsoft, Splunk, CrowdStrike, Sentinel One and Carbon Black. The role ensures operational excellence, technical quality and consistent service delivery while driving innovation and engineering maturity. In this role you have responsibility over a function or team of technical specialists and potentially ...

with customers and naturally good at building relationships? Perhaps you already have experience as an Account Manager, Customer Success Manager, Client Success Manager or Service Delivery Manager, or you may be looking for the opportunity to progress from a customer service/customer experience (CX) role into … services and technology. Hold regular client meetings, via Teams and face-to-face as experience develops. Coordinate projects, resolve queries and manage any service issues or escalations. Produce service reports and identify opportunities for improvement. Support account retention and growth, identifying opportunities for additional services. Work closely with ...

existing Digital Team Lead and reporting to the Team Manager. This is an exciting opportunity to combine clinical expertise with leadership, helping shape the delivery of high-quality autism and ADHD assessments for adults and children and young people across the UK. This role is ideal for an clinician … experienced in delivering ADHD and autism assessments and enjoys supporting others to thrive. You will play a key role in maintaining clinical quality, supporting service delivery, developing colleagues, and helping ensure families receive an outstanding experience throughout their assessment journey. Main duties of the job The Digital Team ...

summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts … many non-NHS clients in Local Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore ...

obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE As a Technology Service Analyst for BBC Children in Need, you will support the delivery, performance, compliance and continuous improvement of technology services across the charity. Working with … services are reliable, secure and aligned to business needs through performance monitoring, operational support, platform administration, incident and change management, reporting and data-driven service improvement. This role plays a key part in enabling the charity's impact across the UK. WHY JOIN THE TEAM ...

facing operations into a unified, enterprise-wide contact centre function. This is a highly visible leadership role with responsibility for bringing together several established service desks and customer support functions that provide critical services across employee services, IT support, financial administration and public-facing service operations. The successful … candidate will play a key role in shaping the future customer experience strategy, driving service excellence and leveraging technology to create a seamless customer journey. This is an exciting opportunity for a leader who thrives in change environments and enjoys translating strategic vision into operational reality. What ...

About the job you’re consideringThe SIAM Service Asset and Configuration Management (SACM) Manager is accountable for leading and governing the end-to-end Service Asset and Configuration Management process across a complex multi-supplier environment. The role is outcome-focused, ensuring that asset and configuration information … accurate, reliable, and effectively managed throughout its lifecycle to support service delivery, operational decision-making, and risk management. The SACM Manager will provide strategic oversight of the CMDB and asset management practices, drive cross-supplier compliance with SACM policies and standards, and ensure configuration data integrity across ...

were ranked #24 globally and #3 in the UK in the MSP 501, the industry’s most rigorous ranking of managed service providers.We’re now investing in a new Technology Success model – moving beyond reactive IT support to become a proactive strategic partner that helps clients continuously improve their … client’s behalf and presents it back in language their business understands. It’s a genuinely senior, advisory role: you’re freed from technical delivery, service tickets and proposal writing so you can focus entirely on strategy and relationships. You will also form a close working relationship with ...

Technology is seeking a senior SAP Service Delivery Manager to lead a strategic, globally distributed SAP engagement from Yorkshire, with hybrid onsite work one day a week. You will anchor the account, ensure service performance and customer satisfaction, and drive renewal and growth opportunities. You will … delivery, govern SLAs and KPIs, manage executive relationships, oversee AMS estimation and transitions, and coordinate offshore delivery with onshore teams to maximise #J-18808-Ljbffr ...

will lead the IT function across a diverse technology estate, partnering with stakeholders across the business to drive operational improvements, technology transformation and service excellence. You'll oversee infrastructure, business applications, ERP platforms, cyber security, supplier management, service delivery and strategic technology programmes, ensuring IT remains aligned … business growth and operational objectives. Lead and develop a high performing IT team across infrastructure, applications and support services. Drive continuous improvement across IT service delivery, operational processes and business systems. Own relationships with key technology suppliers and service partners. Manage IT budgets, technology investments and commercial ...

enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint … fluent in English with excellent client-facing communication skills. Key skills as Security Consultant - Endpoint Malware & AI Extensive security experience Consulting, Professional Services or Service Delivery background Enterprise customer experience Endpoint Malware specialist AI knowledge within security environments Deployment and configuration of endpoint security technologies Trellix, Symantec, CrowdStrike ...

enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint … fluent in English with excellent client-facing communication skills. Key skills as Security Consultant - Endpoint Malware & AI Extensive security experience Consulting, Professional Services or Service Delivery background Enterprise customer experience Endpoint Malware specialist AI knowledge within security environments Deployment and configuration of endpoint security technologies Trellix, Symantec, CrowdStrike ...

closely with business and technology stakeholders to design solutions that deliver real business value. You'll provide architectural leadership across enterprise technologies, guide solution delivery and help ensure technology investments align with long‐term strategic goals. You'll also contribute to the evolution of AQA’s technology landscape … this role, you'll be responsible for: Designing and guiding technology solutions that meet business requirements while aligning with architectural standards, strategic objectives and delivery priorities. Providing expert architectural advice and leadership to stakeholders, project teams and technology colleagues, ensuring solutions are scalable, secure and fit for purpose. Driving ...

Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT The Fleet Services Team Manager plays a pivotal role in translating MICHELIN Connected Fleet's service strategy into day-to-day results. You will lead, coach and develop a team of Fleet Service Agents who support customers through Deployment … hands-on leadership role requiring strong people management skills, a keen eye for process and quality, and the ability to balance operational delivery with continuous improvement. WHAT WILL I BE DOING: Team Leadership: Day-to-day management: Lead, coach and motivate a team of Tech Support Agents, running regular ...

shape and deliver technology strategy that supports organisational objectives. Your new role Lead infrastructure, network and cyber security teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery and support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets, resources and technology investments. Collaborate with business leaders to align technology services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking ...

streamline deployment, configuration, and monitoring processes, and implement configuration managementsystems for environment consistency. Establish and enhance CI/CD pipelines to automate software delivery, testing, and deployment, managing code integration for rapid and reliable releases. Implement security best practices including access control, vulnerability scanning, and threat detection, and ensure … model the behaviours and standards expected of an experienced civilservice member. Lead the decision-making throughout the product life cycle and phases of product delivery, from stakeholder engagement to analysis, development ofplatform designs, and implementation. Act as a DevOps champion, taking responsibility for specific deliverables, promoting DevOps and Agile ...

Digital Delivery Manager About the company Our client is a high-growth IT services company providing digital technology solutions and agile software development to enterprise customers. With a 30-year history, they've delivered transformational projects across government, the NHS and a wide range of private sector clients working … accountable for ensuring the business's innovative digital services and platforms meet user needs and agreed outcomes for the client, while ensuring delivery follows good governance and quality standards. You'll empower and support your teams to perform well, learn and grow in line with company values, and leverage ...

Service Team Leader North West Circa £55,000 – 65,000 dependent on experience If you are looking for an opportunity to blend hand on technical BMS expertise whilst developing a growing team of engineers then this is the role for you. I am looking for an experienced BMS Service … role in ensuring BMS systems operate efficiently, reliably, and in line with client expectations while helping shape the future of smart building service delivery. You will be: Leading, mentoring, and supporting a team of BMS Service Engineers Supervising planned and reactive maintenance activities across client sites Acting ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location : Leeds Valley Park/Yorkshire - Hybrid Working (a mix of office and home … Ofwat. Some of the key responsibilities include the following Build and maintain relationships with internal and external stakeholders to optimise & ensure continuity of service Build and maintain relationships with YW Finance to improve service delivery and aid effective payment of bills & issue resolution Manage & optimize monthly billing ...

public services use and share information through the development and adoption of open data standards. Working with local authorities, government bodies, technology partners and service providers, we help create the foundations for more efficient, transparent and user-centred public services across the UK. Our mission is simple: to promote … Information) - helping organisations improve the way vulnerability information is managed and shared. Open Referral UK - enabling the consistent, accessible publication of community and public service information. iStandUK is hosted by Tameside Metropolitan Borough Council, and this role is being recruited through the Council's IT service. The successful candidate ...

required) Start Date: ASAP We are currently recruiting for an experienced Project Manager to support a transformation programme, delivering complex projects focused on improving service delivery, driving efficiencies, and implementing new ways of working. You will be responsible for managing projects from concept through to delivery, working … with stakeholders across multiple service areas to achieve business benefits and successful outcomes. Key Responsibilities: Lead and manage complex projects within a structured programme environment, ensuring delivery against scope, budget, quality, and timescales. Develop and maintain project plans, budgets, risks/issues logs, governance documentation, and progress reports. ...

required) Start Date: ASAP We are currently recruiting for an experienced Project Manager to support a transformation programme, delivering complex projects focused on improving service delivery, driving efficiencies, and implementing new ways of working. You will be responsible for managing projects from concept through to delivery, working … with stakeholders across multiple service areas to achieve business benefits and successful outcomes. Key Responsibilities: Lead and manage complex projects within a structured programme environment, ensuring delivery against scope, budget, quality, and timescales. Develop and maintain project plans, budgets, risks/issues logs, governance documentation, and progress reports. ...

days over time (pro rata) Life assurance at 2 x basic salary Competitive contributory pension scheme 24/7 Employee Assistance Programme and OH service Enhanced sick pay Excellent learning & development opportunities and career progression Annual salary review Help us to make a positive change to the lives … making. Experience of developing and utilising systems to optimise organisational performance and ensure accurate and appropriate data capture. Experience of leading the design and delivery of continuous improvement relating to systems and Information Governance. Experience of system implementation, change management and service redesign. Experience of using data systems ...

develop and lead projects to deliver significant benefits to ELFS colleagues and our NHS partners ELFS Business Services is an NHS owned Shared Service organisation providing back-office transactional services to many NHS Trusts across England. Established in 2002, We are a business division of Lancashire Teaching Hospitals … streamlining and standardisation including introducing new ways of working, systems, and technologies to ensure the organisation remains at the forefront of innovation providing effective service delivery Champion continuous improvement by constructively challenging existing practices, introducing improvements where appropriate in order to deliver a recognised high-quality service ...