1 to 25 of 124 Service Delivery Jobs in the North of England

Do you have excellent Customer service skills and a passion for IT Support and leadership? If you have Service Desk/Delivery management experience, and pride yourself on going the extra mile for your user base, this could be the perfect new challenge for you! We’ve … as a business- super friendly, close knit team and willing to support growth and aspirations. Because of the nature of the business, this IT Service Delivery Manager role offers a huge amount of variety and you'll have a lot of exposure to different systems and applications, so … lots to learn! You'll be managing and leading the IT Service Delivery team, for a diverse range of users and will be working with the UK Technology teams comprising of Solutions Architects, Data and Integration Specialists, Delivery Managers and Business Bartners, this role will work collaboratively more »

Chester. They're committed to delivering exceptional IT support and solutions to their diverse client base. Their team is dedicated to providing top-notch service and innovative solutions, ensuring their clients' IT infrastructures is robust, secure, and efficient. They are seeking a confident and personable 3rd Line Infrastructure Engineer … as the final point of escalation for complex technical issues, providing expert troubleshooting and resolution. Lead and participate in various IT projects, ensuring timely delivery and high-quality outcomes. Perform day-to-day business-as-usual activities, maintaining and supporting client systems and infrastructure. Collaborate with 1st and 2nd … line support teams to ensure seamless service delivery and knowledge transfer. Develop and maintain detailed documentation for systems, processes, and procedures. Provide mentorship and guidance to junior team members, fostering a culture of continuous learning and improvement. Stay updated with the latest industry trends and technologies, recommending improvements more »

ICB plans for Lancashire and South Cumbria. Working with key stakeholders across the system to establish and evolve mechanisms to support the development and delivery of Provider Collaborative functions and objectives. Using skills of diplomacy, tact and performance management to fostercollaboration and enhanced system working. Strategic oversight and leadership … place-based partnerships Extensive understanding of the healthcare landscape and political drivers. Track record of achievement working at senior level in a complex health service environment with experience of building personal and professional credibility with Board, management and clinical teams and staff. Significant delivery experience, working closely with … improvement in care pathways and the ways in which care is delivered. Experience as change leader, manging complex programmes and developing innovative approaches to service delivery Experience of developing effective strategies to embed service vision with an ability to turn strategic initiatives into service delivery more »

Project which require digital pathology solutions. To communicate complex and/or sensitive information to colleagues and other healthcare staff 3. ORGANISATIONAL CHART Research Delivery Manager Specialist Digital Pathology Scientist Digital Pathology Scientist 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Carry out appropriate technical laboratory procedures and tasks that are … and accuracy. Technical validation and designated clinical authorisation of results as determined by specialist area Communication of complex, technical information to users of the service Use of LIMS to report, retrieve and manage technical information. Participate and ensure the operation and routine maintenance of equipment. The post holder will … Senior Digital Pathology Scientists Help to ensure the effective deployment of staff is mapped against the flow of work to provide safe and effective service delivery Promote the building of effective teams and collaboration between teams Ensure compliance with all statutory and legislative requirements including patient confidentiality and more »

off-the-shelf software (COTS), and open source packages and solutions. This can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Assist in the implementation and operation of controls and … processes and services, as directed. Contribute to the implementation of remedies and preventative measures. Co-ordinate and maintain focus on the whole life of service delivery (designing, developing, delivering and operating) and establish coherent frameworks that work. Ensure that a set of IT products, suppliers and vendors come … together to deliver an IT service Translate logical designs and produce detailed physical designs. Document all work using required standards, methods and tools, including prototyping tools where appropriate. Build and test simple interfaces between systems. Assist with more complex integration as part of a wider team. Execute test scripts more »

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great success … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT Service Delivery Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting and more »

Service Delivery Analyst- Sheffield - £26 - 29K An established client of ours in the Technology sector are looking for a Service Delivery Analyst to join their internal IT department, on a permanent basis. The successful candidate will Work as part of a team to provide first line … contact for all users of IT services, handling all incidents, problems, queries and requests primarily via our telephone channel (as well as our self-service portal and email channel). Provide effective first line fault resolution via recovery, technical accuracy, consistency and compliance with best practice laid down in … the Information Technology library and within the timescales specified in existing Service Level Agreements. To provide and promote a quality standard of customer care which in turn improves customer perception and satisfaction. Liaise with other IT practitioners and specialist functions. Perform incident and problem management functions in accordance with more »

to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Our IT Service Delivery team have an opening for an experienced Windows Engineer to join them in supporting customer and internal projects across the South West more »

crucial role in designing, implementing, and supporting network and communication solutions. You'll work closely with both IT and Connectivity colleagues to ensure seamless service delivery and maintain high standards. This is a key position where youll influence the companys growth strategy and help elevate technical capabilities. Pattern more »

co-ordination process involving both direct and indirect staff management. Preparation of proposal submissions including solution and option appraisal of new methods of FM Service delivery to identify valid and viable commercial delivery options. Obtaining specialist subcontractor costs. Formulate bid based on BDM brief where required. Labour more »

The IT Service Desk Analyst will play a pivotal role in maintaining and advancing the firm’s IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring the firm's services and applications are fit for the modern … market. Role Duties: Act as the first point of contact for IT support incidents and service requests Record, resolve and escalate support issues to appropriate teams Ensure IT support functions operate within defined KPIs and SLAs Collaborate with various departments to implement new ideas and maintain existing technology Communicate … regularly with Senior managers, Directors, and Partners to enhance client service delivery Identify opportunities to enhance service delivery and provide additional services to clients Candidate Profile: Pro-active and able to manage tasks independently Strong collaborator, confident in communicating with senior stakeholders Keen to learn and more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to … SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives and assigning tasks as well as more »

printers, IoT locking systems and IoT monitoring systems (training given in IoT devices). Ensuring adherence to basic ITIL processes for efficient support and service delivery. Ability to analyse Server Logs and use the information found to analyse and fix issues reported. Troubleshoot and resolve software-related issues on more »

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to … IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This … will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and more »

looking for an associate cost consultant to join our Manchester office. The successful candidate will support project leaders in generating a high standard of service delivery, achieving successful outcomes for our clients, capturing, and sharing knowledge across projects, enhancing our culture of innovation and reinforcing our reputation as … a preferred service provider working across a range of projects such as large commercial new builds for blue chip clients, private residential, towers and national government frameworks etc. Your core duties will involve: Providing accurate cost advice and reporting to our clients Delivering projects, commissions and professional assignments Assuming … Undertaking commercial management services with limited supervision Delivering all work outputs in an accurate and timely manner Providing support to the team leader/service leaders in cost management of projects Representing the company in a professional and diligent manner; meeting, negotiating and corresponding with clients to form strong more »

Your new role National Highways have an exciting opportunity for an Assistant Service Delivery Manager to oversee and support the delivery of maintenance in the Northeast region. This role will be based at either our Wakefield or Leeds office but will include a mix of regular travel … within the region to sites, as well as office and home working. As an Assistant Service Delivery Manager, you will be part of a team who are responsible for managing the performance of the Yorkshire and Humberside Maintenance and Response (M&R) Contract, ensuring successful delivery of … maintenance work adhering to time, cost & quality expectations. What youll be leading on Supporting Service Delivery Managers in the development of high-quality cyclical maintenance and repair plans (including roadside technology) in line with agreed business goals, outcomes, budget, and service level agreements. Performance reporting and monitoring more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, Buttershaw, BD6 2SZ/Hybrid Working (1 office day a week Bradford … a Network Engineer to join the Operational IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … This role is critical in ensuring the stability, reliability, and performance of our network systems and involves managing supplier relationships and ensuring adherence to service level agreements (SLAs). Where you fit in: As our Network Engineer you will Network Support: Provide first and second-line technical support for more »

in countries as diverse as the UK, South Africa, and the Middle East. We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Job overview: Provide 2nd line technical … internal development for escalated product issues such as bug resolution and product enhancements Assist and cover 1st line support when required Assist with the service delivery process when required Key Requirements: Previous experience in a Customer Support or Technical Support Analyst role providing application support in a 2nd … hard work, innovation, and collaboration. We offer competitive salaries as well as opportunities for career growth and development. Benefits: Holiday increasing with length of service Cycle to work scheme Regular work socials 30 Finish on a Friday If you feel you could be an asset to our team then more »

interface with customers during incidents, providing clear and reassuring communication. Technical Queries: Address customer inquiries with confidence and clarity. Prioritize Customer Needs: Conduct regular service delivery meetings to enhance customer satisfaction. Incident Reporting: Ensure timely and accurate reporting of security incidents to senior management and stakeholders. Team Leadership … analytical abilities to troubleshoot and develop efficient solutions. Crisis Management: Maintain composure and lead effectively during high-stress incidents. Operational Excellence: Metrics Matter: Monitor service level agreements (SLAs) and investigate deviations. Documentation and Compliance: Maintain comprehensive records of procedures and training requirements. Cross-Functional Collaboration: Work with internal departments … such as IT, Risk Management, and Compliance to ensure a holistic approach to security. Third Party Collaboration: Ensure external vendors and service providers align with SOC's security objectives and standards. Resource Allocation: Efficiently allocate resources to ensure optimal SOC performance. Qualifications Proven experience in a leadership role within more »

related transactions Develop and maintain 3rd party Stock management SLA Liaise with 3rd party and central planning to optimise available storage space to support delivery of DA and waste targets Provide key analysis to improve, develop and maintain 3rd party Stock management SLA operational and transactional efficiency, service delivery and wastage reduction. Skills and experience We are looking for someone with strong experience in an FMCG or Warehouse background Experience replenishment planning concepts and supply chain systems and activities This role will require someone to be numerate, analytical and a great problem solver. SAP experience is more »

to accept) will be to build out & optimise ER processes for our customers that facilitates them navigating ER issues via our award-winning self-service platform. If you have excellent analytical skills, are process-driven, but perhaps more importantly, love building out new processes & methods for others to follow … best practice and client, legislative and technology opportunities, and constraints + Representing and effectively articulating the capabilities and potential of the AdviserPlus technologies and service delivery model + Facilitating workshops of working groups to map the transition from the as is state to the to be design + … Best practice process modelling experience (e.g. BPMN) Whats on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more. Sounds like more »

The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the current estate is working and what needs to be improved. The AD Lead Engineer is … growth and need talented individuals to help shape and lead us into our next century. The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the … the Active Directory and Identity Drive Automation and shift-left Engage with stakeholders across JMIT to ensure ongoing alignment, particularly Architecture and Security Allow Service Delivery team to focus on supporting business through as-is environments Requirements for the role: Experience in AD Lead Engineer role in Active more »

client is a prominent organisation committed to providing exceptional housing solutions and community services. They leverage cutting-edge technology to improve their operations and service delivery, ensuring a high-quality experience for their residents. By joining their team, you'll be part of a forward-thinking company that more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. We are now looking to recruit an Administrator to work within our busy Engineer Attendance team at … if this just means passing on the correct contact info for who is best to help. Provide information to customers when requested. Ensure the Service/Engineer Attendance phone is answered in good time. Work with the Team Leader to fill in where required in assisting the rest of more »

with partners and stakeholders in key markets. Conduct detailed market analysis to identify growth opportunities and competitive advantages. Collaborate with internal teams to ensure service delivery aligns with client expectations. Ensure alignment of trade lane growth strategies with overall business objectives. Requirements : Extensive experience in freight forwarding with more »