1 to 25 of 53 Service Management Jobs in the North of England

of the market. Upon joining you'll be assigned a Business Unit dedicated to generating opportunities in specific industries alongside a Business Development Manager, Service Management Consultant, and Customer Success Manager. The client has branches around the world, you'll be part of international organisation too! While you more »

youll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team. Typical Daily Duties: Provide 1st Line IT Support: Handle service desk calls, emails, and portal tickets with efficiency and professionalism. Monitor Network & Server Infrastructure: Ensure optimal performance and swiftly respond to system failures. Remote … on-site, addressing technical issues and providing solutions. Troubleshooting and Resolution: Diagnose and resolve customer technical faults, driving timely and effective fault resolution. Client Service Management: Build and maintain strong relationships with clients, offering a range of help desk support and client service management. Hardware and Software more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance … to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives and assigning tasks as well more »

Head of IT, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure Manager, IT Manager, or Head of IT with a passion for driving technology solutions forward? Do you thrive in dynamic environments and possess a knack … Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud data centre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, Buttershaw, BD6 2SZ/Hybrid Working (1 office day a week Bradford … a Network Engineer to join the Operational IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … This role is critical in ensuring the stability, reliability, and performance of our network systems and involves managing supplier relationships and ensuring adherence to service level agreements (SLAs). Where you fit in: As our Network Engineer you will Network Support: Provide first and second-line technical support for more »

spare parts and consumables Trained on, high-volume Inkjet (continuous and cut-sheet), Production Toner, Wideformat & LFP devices and technologies as deemed required by Service Management Is able to demonstrate the ability to resolve complex problems outside of the normal fault-finding process. Manage, train and develop a more »

Support Manager will also deputise for the Administration Services Manager. The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a key results area. Key result areas 1. … a network of key stakeholders to share information and achieve results Develop, influence and maintain effective and credible relationships with colleagues and internal senior management to enable the effective management of key aspects relevant to the assignment Participate in discussions with stakeholders on a regular basis to review … implement changes which improve efficiency. Negotiate with key stakeholders to agree required levels of reporting, communication and capture the outcome in regards to the service level agreements, using persuasive skills to ensure the service/services achieve the best outcome for their service users. Manage the requirements more »

looking for an individual who has proven experience in successfully modernising traditional services, and has transformed and revitalised teams. Key responsibilities: Strategic Planning and Management Infrastructure Design and Maintenance Service Desk Management Team Leadership Development Technology innovation and evaluation Stakeholder communication and collaboration. Required experience Experience in … IT Infrastructure/Service Management, with significant experience leading infrastructure and service desk teams. Proven track record in modernising traditional IT services and leading digital transformation initiatives. Benefits Competitive Salary up to £70,0000 Generous holiday allowance and pension contribution Flexible hybrid approach to work- expectation of … onsite. Ideally looking for someone who has high energy and ambition with a passion for driving change an innovation, with strong leadership and team management skills. If this sounds like something you could be interested in, please apply now. Associate Director of Digital Services- North West- Hybrid- FTC more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We re focused on our core values using these we ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

The Role The key areas that the role will be responsible for delivering and owning are below: Data Manipulation Forecast Validation Analysis Forecasting Process Service Level Accuracy Management The role will also have exposure to additional activities which are important to the running of the team. Self Service … and external key stakeholders to be informed with accurate. Will be part of a team supporting the delivery of new services into a live Service Operational function - testing process, design, service, and system changes against expected functionality. Will champion operational and customer requirements creating an environment of challenge … support, knowledge transfer and continuous improvement. Will build strong and productive working relations across the company with but not limited to Service Transition, Service Operations, Technical Operations and Service Management to ensure process alignment is in place. Will work closely with the Hypercare Team, Service more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

Infrastructure Team Leader* Are you a seasoned Infrastructure Engineer with some recent man-management or team-leading experience with hands-on experience with Azure? Do you thrive in dynamic environments and possess a knack for leading small teams to success? If so, our client wants you to join their … Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … Experience managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud datacentre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

Synechron is looking for a Senior Vendor Management Analyst to work with the HR IT Leadership Team of a global financial services organisation. Working within a large and supportive team the role works within Collegaue Experience, Global Service Owners, Procurement, Legal and Vendors, to ensure all contracts are … executed and compliant across all HR. The role is focused on Vendor Management, Solution Planning & Third Party Risk Management. The role requires someone with a can do' attitude, strong communicator who will work well in the fast paced team. Role: Plan annual, quarterly and monthly delivery of the HR … Leadership teams to ensure contracts are enforced by managing risks including regulatory compliance, reputational risk and financial crime risk Ensure all Third Party Risk Management Tasks are completed within global tools Co-ordinate Service Management Reviews between vendors, Leadership Teams across the HR Technology landscape to monitor more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with more »

team of application support specialists, always looking to build capability within the team. Demonstrable experience of leading a team acting as part of a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Experience of a risk management and a risk-based … approach to service management. Strong relationship building, influencing, and negotiating skills with Suppliers, Internal IT and wider Business stakeholders. Ability to collaborate with staff at all levels to work either as part of a team or independently as required by the task at hand. Excellent management knowledge and … skills (Example: delegation, influencing, coaching, performance, conflict management). Demonstrable strategic thinking. In depth technical experience working in application development, lifecycle and support operations. Hands on ability to lead, coach, support and delegate technical experience to a team of application support specialists, always looking to build capability within the more »

team of application support specialists, always looking to build capability within the team. Demonstrable experience of leading a team acting as part of a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Experience of a risk management and a risk-based … approach to service management. Strong relationship building, influencing, and negotiating skills with Suppliers, Internal IT and wider Business stakeholders. Ability to collaborate with staff at all levels to work either as part of a team or independently as required by the task at hand. Excellent management knowledge and … skills (Example: delegation, influencing, coaching, performance, conflict management). Demonstrable strategic thinking. In depth technical experience working in application development, lifecycle and support operations. Hands on ability to lead, coach, support and delegate technical experience to a team of application support specialists, always looking to build capability within the more »

Proficiency in the use of AutoIT. * Expertise in peripheral technology including Active Directory (AD) and Multi-Factor Authentication (MFA) configuration, as well as IT Service Management (ITSM) integration. * Real-world experience of Privileged Access Management (PAM) migrations from one tool to another, and in refactoring data models more »

problem-solving skills with the ability to propose innovative solutions Strong working knowledge of databases, SQL queries and data analysis tools. Experience with IT service management frameworks such as ITIL. Experience with business process modelling tools and techniques. This is an excellent opportunity to join a growing function more »

The Role: IT Service Desk Analyst To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The … primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions. This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations. In addition, this … desktop environments and offer technical assistance to external customers, primarily letting agents and landlords. The role encompasses active participation in the continuous rollout of Service Desk projects, supporting the Service Desk Manager and Infrastructure team as required. The IT Service Desk operates between the hours of more »

VCG Technology Services Limited are looking for a 1st Line Support Technician with excellent customer service skills to join the team. The 1st Line Support Technician is responsible for managing incoming queries and help requests from end users through email, customer portals, or phone calls. This role involves taking … seeking individuals who are early in their technical careers and have a genuine passion for providing exceptional support to customers in a technical customer service setting. Key Responsibilities The 1st Line Support Technician role includes: Providing a helpful and polite first level support service through taking calls and … handling the resulting incidents or service requests Effective logging and fault analysis Service request ownership and prioritisation Allocation to relevant parties Providing regular call status updates Maintaining a technical knowledge of all supported products and undertaking training when necessary to update any required skills set Dealing with 3rd more »

critical business systems and related vendors. Experience across as many of the following enterprise systems: Core financial, CRM, HR, Financial consolidation, Workforce planning, Quality Management, Field service management, Manufacturing, BI/Analytics Required competencies: Leadership Skills: Ability to develop and lead a diverse team, fostering a culture … points, complex challenges and form strategies in line with broader business objectives. ITIL Expertise: Proven ability to manage IT services within ITIL guidelines. Project Management: Expertise in both Agile and Waterfall methodologies. Change Management: change process leadership for live services, ensuring minimal disruption. Stakeholder Engagement: Effectively collaborate with … various stakeholders. Performance Metrics/KPIs: Develop KPIs aligned with business objectives. Risk Management and Compliance: Knowledge of IT governance, risk management, and compliance. Desirable skills and experience: Experience with IFS ERP (highly) Experience with Microsoft Dynamics 365 (highly) Operating in regulated environments (ideally healthcare) Supply chain and more »

Hybrid - 12 Months One of our public sector clients is looking for an AV expert with hands-on experience as well as product/service management experience to join their expanding technical team. Your role will be to work alongside the technical team to deliver a product that more »

and Surgical Care Directorate at Harrogate District Hospital, we are dedicated to providing exceptional healthcare services to our community. We are recruiting to a Service Manager on a permanent basis. This Service Manager post is a key position within the Planned and Surgical Care Directorate, working within the … Imaging Department and will be responsible for providing day-to-day operational management and support. The post holder will be a member of the Triumvirate Team, working closely with the named Care Group Clinical Lead and AHP Lead, you will ensure we deliver high quality services, provide an excellent … experience for our patients and meet our regulatory and operational performance targets. Main duties of the job The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the Imaging service areas across the Harrogate Hospital site. The key more »

understanding our clients needs and challenges, working collaboratively with them to create sustainable solutions and long-lasting partnerships. Our range of services includes project management, thought leadership, consultancy, design, testing, commissioning and supervision, applied across the full lifecycle of digital projects. We have an excellent reputation for being able … public and private sector. Experience & Skills Your previous experience should ideally involve one or more of the following areas: Information Technology Operational Technology IT Service Management Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment is more »