16 of 16 Technical Support Specialist Jobs in the North of England

Technical Specialist Remote Support We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base. Location: Leeds, UK (hybrid working … prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%) Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%) Perform root cause analysis on high priority … expert working knowledge of our current and future products and solutions – (10%) Requirements: • IT Diploma or Degree (qualification by experience accepted) • Minimum of 2 Years in Customer Service Application Support • Proven track record in providing high-quality support for customer-facing applications. • Proficiency in IT Service Management (ITIL) Demonstrated experience with ITIL best practices and frameworks for efficient More ❯

Join to apply for the Technical Support Specialist role at IRIS Software Group Join to apply for the Technical Support Specialist role at IRIS Software Group Direct message the job poster from IRIS Software Group Just a regular guy that hires top talent for one of UK’s largest privately held software companies. Be … the person our customers can count on—especially when it matters most. We’re hiring an experienced Technical Support Analyst to take the lead during our late shift, supporting schools across North America. This isn’t just a role about closing tickets. It’s about owning them—bringing technical insight, independence, and a calm, solutions-first mindset … to every interaction. You’ll be working from 4pm to midnight, Monday to Friday, covering critical support hours when customers still need help, but the rest of the team may have clocked off. That’s why we’re looking for someone confident, capable, and self-driven—someone who knows how to handle responsibility and thrives when trusted to deliver. More ❯

Technical Support Specialist - Electrical and IT Systems Location: Manchester Salary: £30,000 - £34,000 + Benefits Are you an experienced Technical Support Engineer with a strong background in electrical and IT systems? Whether you've worked with office printers, specialist equipment in hospitals or clinics, or within manufacturing environments, this role offers an exciting … opportunity to apply your skills in a leading technology company. We are seeking a Technical Support Specialist to join our expanding Technical Support team at a global manufacturer of cutting-edge solutions in the security and automation industry. Key Responsibilities: Provide Technical Support to customers and internal teams, both remotely and onsite, ensuring … swift resolution of technical issues. Install and configure software and hardware solutions, diagnose faults, and conduct root cause analysis. Deliver exceptional customer service - in-person, over the phone, and in meetings. Support on-site visits across the UK and occasionally overseas to address complex technical challenges. Manage technical escalations and collaborate with internal teams such as More ❯

Technical Support Specialist Location: Manchester Join a leading company as a Technical Support Specialist, delivering expert solutions in electronic security and access control. Purpose of the Role: As a Technical Support Specialist, you will play a pivotal role in delivering high-quality, proactive support to customers, both remotely and on … and software releases. Deliver proactive, high-level customer service with a focus on commercial awareness. Effectively manage key customer issues and accounts. Leverage all resources to resolve issues and support key clients. Conduct training sessions for both customers and colleagues. Collaborate closely with sales teams and assist in creating technical support materials across all media formats. Manage … open/unresolved support tickets with attention to detail. Be flexible with working hours and conduct site visits in the UK and abroad. Mentor Technical Support team members and support customer upskilling. Maintain detailed records, including ticketing and reporting. Provide phone, remote, and on-site support. Troubleshoot technical issues, perform fault diagnosis, and conduct root More ❯

Social network you want to login/join with: Position: Technical Support Specialist Location: Halifax Hours: Monday to Friday Days (38.75hrs) Pay: up to £40,000 Benefits: Pension: 6% employer, 5% employee, 28 days holiday (including statutory), death in service 3x annual salary About your new Technical Support Specialist role Are you a technically … skilled professional with a passion for diagnostics and customer service? We're hiring a Technical Support Specialist to provide expert assistance to mobile engineers and service teams, ensuring high-quality maintenance, repair, and customer satisfaction. The Technical Support Specialist will be responsible for Deliver technical support to field engineers, troubleshoot issues, and … guide diagnostics and repairs. Provide training for internal technicians on electrical, engine, and diagnostic systems. Conduct inspections, use technical manuals and diagnostic tools to identify and repair faults. Ensure adherence to health & safety standards and quality assurance policies. Maintain accurate documentation and parts inventory for repairs and support activity. Collaborate across departments and contribute to ongoing technical More ❯

3rd Line Support Engineer Carlton (Hybrid working) Permanent Due to newly created roles, Premier Foods is seeking a highly experienced 3rd Line Support Engineer to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our … other sites as needed. As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department. You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments. Whilst on-site presence is expected, remote work is possible with the opportunity for a balance of More ❯

Technical Application Support Specialist Worldpay Gateshead, England, United Kingdom Join or sign in to find your next job Join to apply for the Technical Application Support Specialist role at Worldpay Technical Application Support Specialist Worldpay Gateshead, England, United Kingdom 2 days ago Be among the first 25 applicants Join to apply … for the Technical Application Support Specialist role at Worldpay Get AI-powered advice on this job and more exclusive features. Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every … and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Technical Application Support Specialist to join our ever evolving team to help us unleash the potential of every business. Are you ready to make your mark? Then you More ❯

Job Purpose Summary As a key member of the 2nd line support team, your main duties will be to provide technical support to our customers, helping them to resolve issues, but above all, taking ownership of particular product set and writing FAQs, testing firmware, and being an escalation point for your specialist product group. Also taking … ownership of product group to ensure there is sufficient knowledge and documentation available for customers To ensure customers issues are resolved in a timely manner. To provide 1st line technical support to advanced products such as IPPBX/Firewalls key advanced Networking products; answering support queries on the telephone and responding to support Email queries. To … assist the 1st line support team by being their point of escalation and providing help and advice to resolve queries To escalate more complex problems to the appropriate 3rd line support teams in line with escalation procedures. Owning the incident and ensuring its timely resolution To maintain a high degree of customer service for all support queries More ❯

automation equipment. With over 40 years in the industry, we are a market leader in security automation products and are known for product quality, excellent customer service, and expert technical support. While we are most widely known for our gate automation products, we also design and manufacture an extensive range of traffic barriers, automatic bollards and motorized head units … such as our business in the UK as well as through independent distributors across the globe. In the UK, BFT sells its products to a variety of installers, including specialist gate installers, security companies, metal fabricators, and fencing contractors. These professionals provide entrance security systems to both domestic and commercial/industrial customers. We operate primarily as a product … sales, support, and distribution business, with two locations in the UK: an office and distribution centre in Stockport, Cheshire, and an additional office in Swindon, Wiltshire. Job Description In this role, you will be responsible for providing technical support and advice to our access installer community as well as solving any of their technical issues related More ❯

Technical Support Specialist (Medical Devices/Lab Equipment) Job title: Technical Support Specialist Reports to: Field Applications Manager EMEA Location: Manchester Science Park Contract Type: Full-time, Permanent Salary & Benefits: Competitive Salary + Benefits Package About Yourgene Health: Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. … technology to advance diagnostic science. Yourgene primarily develops, manufactures, and commercialises simple and accurate molecular diagnostic solutions for reproductive health, precision medicine, and infectious diseases. Description of role: The Technical Support Specialist will play a key role in the support of customers using Yourgene Health Products, assisting with the installation and training of customers for our … IONA test and workflow. Provide product support through troubleshooting and fault investigation for Yourgene Health laboratory workflows. Key areas of responsibility: Provide product support via email, telephone and customer visits Ensure customer complaints and enquiries are dealt with in a timely and professional manner Provide customer training at the Manchester training facility and at the customer site Carry More ❯

Get paid Why Blink? Partners Pricing Documentation Learn Log in Contact Sales Technical Support Specialist We are seeking a highly skilled Technical Support Specialist! Salary: £28,000 - £32,000 Location: Manchester Team: Client Support About Blink Payment: Blink Payment is transforming the payments landscape. Our renowned online platform, backed by a dedicated UK … to-use platform. Our core values: Bring a positive vibe Stay switched on Be a problem solver Nothing is too much The Role: We are seeking a highly skilled Technical Support Specialist who will play a pivotal role in delivering an exceptional customer experience. The ideal candidate will possess outstanding communication skills and have the unique ability … to convey complex technical information in a clear and accessible manner, whether interacting with clients or collaborating with developers. You will be the bridge between the technical team and our customers, ensuring seamless issue resolution and contributing to the overall satisfaction and success of our clients. Key Responsibilities: Managing escalated tickets in a professional and diligent manner Meticulous More ❯

Know your sensors, automation kit, and how to talk tech without putting people to sleep? This role is bang in the middle of technical support, customer service, and application advice. You're the person customers and internal sales teams turn to when they need answers, alternatives, and actual solutions not just someone reading off a script. What youll … do: Support customers with product selection, cross-referencing, and replacements Handle sensor applications, PLC basics, and customer queries (phone, email, chat) Provide datasheets, CAD drawings, macros whatever gets the job done Investigate complaints and service issues, raise goodwill where needed Train new starters and support sales with technical guidance Log everything in SAP/C4C and help … What youll need: Strong electrical/mechanical understanding (sensor and automation background ideal) Experience working with customers solving problems, not just logging them Calm under pressure and confident handling technical conversations SAP/C4C and MS Office experience Basic PLC knowledge is a bonus but if you know your circuits, youre halfway there Fluent English and good communication (written More ❯

Job Description Technical Support Specialist required. Our client is a well-established supplier of access control equipment based in Leeds. Due to ongoing success, they are seeking a Technical Support Specialist to join the team, who has an understanding of electro-mechanical and/or security related products. Technical Support Specialist Position Overview Being a senior point of contact for resolving technical queries and questions for product installers, end users, and colleagues via phone, email, and face to face. Guiding installers through the setup and configuration of products remotely. Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are … not IT related queries). Delivering pre/post installation technical advice. Providing support and expertise with wiring diagrams. Being a product expert on a wide range of products and answering questions from customers and colleagues about products. Providing the best possible customer service and achieving high customer satisfaction, aiming for a first-time fix. Developing strong and More ❯

hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers. About the right team member The Technical Support Specialist I provides the first level of contact support to MINDBODY customers by utilising multiple methods of contact, primarily over the phone. This position works … in a high-volume contact centre environment and is responsible for answering calls and emails to appropriately resolve customer inquiries. The Technical Support Specialist handles customer inquiries by gathering information, primarily over the phone, by questioning through curiosity to identify the nature of the problem and troubleshoot foundational technical product-related issues. About the role Intake … of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums. Follow up and resolve customer callbacks and open cases for product support. Resolve customer issues, questions and problems related to services or products by gathering information through questioning and identifying the best More ❯

succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. Job Description The Technical Support Specialist provides support to Xplor customers who are using one or more of our software and payments products. This position works in a high-volume … and is responsible for answering customer inquiries through email, chat and phone for Xplor Mariana Tek. You’ll join a team that delivers a best-in-class, customer-centric support experience. The customer support specialist plays a key role in developing this ethos through driving customer satisfaction and quick resolution times. Responsibilities include: Receive inbound questions from … customers about their software product and service through a support ticketing system. Document all customer interactions in applicable systems according to current policies. Respond to customers by gathering information and providing the best solution or appropriate next steps. Provide education to customers on best practices to get the most value from software features or additional services. Escalate complex issues More ❯

About the role The 2nd Line Support Technical Specialist is responsible for managing and resolving complex Level 2 technical and operational issues for our customers within agreed service level agreements (SLAs). Primary Responsibilities Work with customers to understand, diagnose, and address cases, including complex customer support, bugs, and defects. Manage and support complex … management. Provide expertise in API, Payment, and platform outage management. Promptly and efficiently address Level 2 customer inquiries escalated by Level 1. Take ownership of and resolve Level 2 technical and operational issues within agreed SLAs. Escalate to 3rd line support (Product Operations) when resolution is impeded by complexity or time constraints. Assess cases/incidents triaged by More ❯