21 of 21 Customer Service Jobs in Northamptonshire

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control … service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident ...

summary As a Support Service Desk Analyst, you will be responsible for being a team member of the 1st Line Service Desk team that will be responsible for providing 1st line ICT support for the Group. Acting as a point of escalation for the Associate Service Desk … Analysts. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in Service Delivery, in particular the areas of incident and request management. You should have good interpersonal skills and be comfortable building relationships with customers at all levels. ...

looking for Technical support Analysts - 1st line The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site … shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket ...

excellent opportunity for an individual to work for a business that stands out with unbeatable customer service, as part of your role you will be checking IT goods-in, such as lap tops & PC's. Also a possibility of becoming involved with adding products for sale to Amazon … Closing Date Tuesday, 13th January 2026 Start Date Tuesday, 27th January 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Qualifications English GCSE, grade 4/C (Essential ...

enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local … area? Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk ...

senior technical escalation point for a broad range of IT supporttopics Manage stakeholders within IT and the business while delivering complex projects. Deliver exceptional customer service to a consistent high standardTHEREFORE, WE NEED YOU TO... Be skilled at...  Troubleshooting, problem solving and root cause analysis Excellent Research … infrastructure Support and optimization of in-house and bespokeapplications Adapting to change, learning quickly in a fast passedenvironment Have experience of...  Delivering exceptional customer service under pressure Operational support at a senior technical level, within amedium to large sized enterprise Supporting and diagnosing enterprise WAN and LANinfrastructure. Planning ...

Customer Experience Specialist Up to £30,000 plus excellent benefits Milton Keynes, office based. Do you have experience working within the IT industry or do you have a desire to work within it? IT industry experience isn't essential; if you are great with people, able to build excellent … taking data at face value Manage escalations for all customers and Internal Teams in relation to the services provided. Create and update Operation Service Manuals for our clients Ensure that quality standards are met in terms of ticketing and reporting by internal teams. Identify process/service improvement ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

career? Do you enjoy working in a fast-paced MSP environment where no two days are the same? We're looking for a proactive, customer-focused IT professional to join our growing team in Northampton. About the Role As a 2nd Line Support Engineer, you'll be responsible … environments. Key Responsibilities Provide 2nd line technical support across Windows, Microsoft 365, networking, and common MSP toolsets Diagnose and resolve escalated incidents and service requests Assist with project work, deployments, and system upgrades Maintain accurate documentation and ticket updates Collaborate with the wider technical team to deliver exceptional service ...

Role This is a full-time, office-based role within our Support & Onboarding team, offering plenty of variety, customer interaction, and technical problem-solving. You'll be the first point of contact for new customers getting set up on our software, guiding them through the onboarding process and providing … support/user perspective Assisting with system setup, data migration checks, and user configuration Working with a friendly, close-knit team to resolve customer issues efficiently You'll need strong IT skills, a logical mindset, and great communication abilities. Full training will be provided on our software and internal ...

umbrella) Expenses: Mileage and parking claimable Overview We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the Northampton area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops , including component replacement and hardware … level troubleshooting. HP/Lenovo SQ training is desirable but not essential. Key Responsibilities Attend customer sites to perform laptop and desktop break/fix activities Conduct hardware diagnostics, component swaps, repairs, and full reassembly Work to vendor guidelines for HP and Lenovo hardware Use a mobile service ...

planning and architectural designs of key ITsystems and business technologies. Adapting to change, learning quickly in a fast passedenvironment Have experience of...  Delivering exceptional customer service under pressure Operational support at a senior technical level, within amedium to large sized enterprise Planning, organising, leading and delivering complex,fast … broad range of technical topics. Project manage multiple concurrent projects and associated stakeholdercommunications. Deliver on operational and project-based tasks, against demanding Service LevelAgreements and challenging deadlines Deliver quality without compromising performance Be a strong point of escalation; seeing solutions that others can't, and crucially, be keento ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary ...

through proactive engagement and networking. Arrange interviews, prepare candidates, gather feedback, and manage the offer and acceptance process. Provide a consistently high level of customer service and maintain strong communication throughout the recruitment cycle. Maintain accurate and up-to-date records on the company's CRM system … years' B2B experience. Proven track record of consistently meeting and exceeding sales and performance targets. Proficiency with recruitment technologies and CRM systems. Strong customer relationship management skills with a client-focused approach. Excellent written and verbal communication skills. Meticulous attention to detail and a commitment to accuracy. Highly organised ...

Great Fit You’ll thrive in this role if you: Have experience as a Sales Assistant or Field Sales Consultant , in retail, hospitality, customer service, or face-to-face sales. Enjoy meeting people and having real conversations. Are goal-driven, disciplined, and resilient. Love learning new products ...

projects and expand the youth programme. Assist with researching and developing funding applications alongside the Youth Development Co-ordinator and Director. To attend and service meetings, taking and distributing minutes as required by the Director/Head of Operations/Outreach and Education Manager. To manage and schedule … site point of contact for and attend to contractors, deliveries and other enquiries. To look after visitors to the building and to service meetings as required. A full Administrative & Programming Assistant job description is available to view and download on our website. Hours: Role is offered @ 29.5 hours ...

currently recruiting for a Head of Technical Support for an expanding software and systems service provider. The main purpose of the role will be to lead and grow the technical support function ensuring excellent customer service and technical assistance. You will lead support operations and manage … support tools and best practice including proficiency in the use of JIRA Worked in a fast paced environment Past technical experience Worked in a service based environment Past experience in the Distribution, Logistics or Warehouse Management sector would be highly desirable The role will be office based ...

progress. The role includes delivery of data protection training to upskill staff to ensure safe use of data. The ideal candidate should have excellent customer service and communication skills along with a broad knowledge of the data protection sector. An understanding of DPA 2018, UK GDPR and FOIA ...

progress. The role includes delivery of data protection training to upskill staff to ensure safe use of data. The ideal candidate should have excellent customer service and communication skills along with a broad knowledge of the data protection sector. An understanding of DPA 2018, UK GDPR and FOIA ...

responsibilities will include, but are not limited to: Loading and delivering goods locally and nationally and assisting with technical installation of IT equipment Customer services and updating customers with time frames Using basic hand tools and some heavy lifting on customers sites Lifting and packing goods. -Some long distance ...

platform. Your work will involve building and optimising our core services and APIs, ensuring our technology remains performant, reliable, and scalable for our growing customer base. Your Responsibilities: Architectural Design: Architect, develop, and maintain scalable REST APIs that can serve a multitude of use cases without compromising on performance … Tooling: Create and maintain internal tools and dashboards that empower our sales and logistics teams to operate more efficiently and provide an even better service to our customers. Documentation & Enablement: Write clear, concise API documentation and technical guides that empower external developers to seamlessly integrate with our platform. Strategic ...