1 to 25 of 128 Customer Service Jobs in the East Midlands

The Recruitment Group is looking for A Customer Service Administrator. As a Customer Service Administrator, you will be working for our client based in Loughborough. If you are interested in the Customer Service Administrator role then please read below. Pay for a Customer Service Administrator: £13.00 per hour. Weekly pay. Hours for … a Customer Service Administrator: Monday to Thursday 09:00 – 15:00 Friday 09:00 - 1300 Responsibilities of a Customer Service Administrator: Transferring data from paper formats into computer files and database systems. Verifying data by comparing it to source documents. Retrieving data from the database of electronic files as requested. Collecting information from customers and clients. … Entering data into the central database. Maintaining and updating the database system as necessary. Evaluating and approving Purchase Orders and Sales Orders. Troubleshooting and investigating customer questions or resolving complaints. Identifying and assessing customers’ needs to achieve satisfaction. Building sustainable relationships and trust with customer accounts through open and interactive communication. Required Skills: Impeccable attention to detail. Working More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS As an Small Business Sales Account Executive your role is to have regular & scheduled customer service interaction with your current clients. Your aim is to retain these clients whilst uncovering any additional needs they might have, this may include upgrades to hardware. Your role involves using a variety of methods to contact your clients to manage their account with us and to ensure they receive the best customer service we can More ❯

Part Time Customer Service Advisor Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time Customer Service Advisor to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a … critical role in delivering exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line … technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure More ❯

Customer Service Up to £30,000 Leicester, Hybrid Full Time, Permanent We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration, and customer … attitude Strong eye for detail and pride in delivering accurate work Great communicator, confident with both written and verbal conversations Organised and able to juggle multiple tasks at once Customer-focused mindset, happy working with people inside and outside the business What’s on offer: Salary up to £30,000 Income Protection & Life Insurance Enhanced pension scheme 28 days More ❯

of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … at our office in Nottingham – this is a hybrid role with two days a week working from home after probation. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self … service portals. Job Specification: Administrator The Administrator will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited to: Maintaining a More ❯

Job summary We are seeking a skilled and motivated Service Management Practitioner to join the Systems, Applications, and Reporting team within the Business Intelligence function, Data & Systems. This role calls for someone with a passion for delivering exceptional service and a commitment to excellence. You'll be part of a dynamic team working to drive impactful outcomes and … support our mission. Main duties of the job The Service Management Practitioner is responsible for overseeing the daily operations of the service, ensuring that users and business teams receive the support they need. This role includes representing the team to stakeholders, monitoring service performance to ensure timely resolution of tickets, and driving continuous improvement. The Service Management Practitioner also acts as a key liaison between the end users and Service Desk, 2nd/3rd Line Teams and the wider business. About us Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with More ❯

work on things more deeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you are looking to progress in … career and have the following: At least 12 months’ experience of working on a busy IT Help Desk/1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer) Understanding of TCP/IP and basic networking ITIL More ❯

work on things more deeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA s. This position is both technical and customer service based and is ideal if you are looking to progress in … career and have the following: At least 12 months experience of working on a busy IT Help Desk/1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer) Understanding of TCP/IP and basic networking ITIL More ❯

Technical Service Advisor – Permanent Opportunity Shepshed | Office-Based with Occasional Site Work Monday to Friday, 9:00am – 5:30pm | Salary: £31,000 We’re supporting the recruitment of a Technical Service Advisor to join a growing team on a permanent basis. This is a fantastic opportunity for someone with strong engineering knowledge and a passion for customer service to step into a varied and rewarding role. You’ll be working closely with colleagues across all levels of the organisation, providing expert technical advice to distributors, internal staff, and end users. Key Responsibilities Deliver effective technical support via phone to distributors and end users Support internal and external sales teams with technical queries Diagnose and resolve … engineering-related issues Investigate and respond to customer queries and complaints Process warranty returns in line with company procedures Occasionally carry out external repairs and servicing Assist with ad hoc projects as assigned by the Customer Service Manager Perform other reasonable tasks as required What We’re Looking For Broad technical knowledge, ideally with an engineering background More ❯

THE OPPORTUNITY Title: Data Analyst, Financial Strategy and Customer Operations Location: Midlands, UK (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We … pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce … hear about YOU. Job summary: Iron Mountain is seeking a highly analytical and detail-oriented Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will provide critical support for our expanding logistics, financial, and customer operations. In this role, you will work cross-functionally with supply chain, finance, and customer More ❯

THE OPPORTUNITY Title: Data Analyst, Financial Strategy and Customer Operations Location: Midlands, UK (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We … pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce … hear about YOU. Job summary: Iron Mountain is seeking a highly analytical and detail-oriented Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will provide critical support for our expanding logistics, financial, and customer operations. In this role, you will work cross-functionally with supply chain, finance, and customer More ❯

basket (including services) and walking them through the full sales journey.The calls will come from customers already reviewing products on the companies Website and providing them with the best customer service journey.There will be 2 weeks training - 09:00 - 17:30Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift)1 in … which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. More ❯

to £40K | Fully Remote but with UK site travel weekly We're hiring a D365 Support Engineer to deliver first and second-line support across Microsoft Dynamics 365 (Sales, Customer Service, Field Service). You'll handle day-to day troubleshooting, support new user onboarding, and contribute more widely with migration activity. This is a remote UK … You’ll Need: Prior D365 experience in a support setting. Super User or Junior Product Specialist/Functional Consultant also considered. Exposure to the CE modules will be essential (Customer Service/Sales/Field Service) Confident troubleshooting and clear communication skills. Advantageous would be some Microsoft certifications, exposure to Power Platform or Azure. Friendly, organised, proactive More ❯

Job Title: First Line Support Analyst Location: Leicester (Hybrid after probation) Salary: £ 24,000 Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you'll serve as the first point of contact for IT support … queries, assisting users across the organisation. You'll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software, mobile devices, and other technical equipment. Log and resolve incidents, problems, and service requests both remotely … and in- person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes for new team members, ensuring appropriate account and system access. Follow defined support procedures and processes as trained. Maintain a strong customer service ethic in More ❯

We are seeking a skilled Cooling Field Service Engineer to join a growing technical services team, specialising in refrigeration and air conditioning solutions for a variety of environments, including data centres. This role involves installation, commissioning, maintenance, troubleshooting, and client support, ensuring high service standards and technical excellence. To be considered for the role, you’ll require the … following essentials: Recognised qualification in refrigeration and air conditioning (e.g. City & Guilds Level 1 & 2) F-Gas qualified (or working towards) preferred Proven experience as a Cooling Field Service Engineer or in a similar refrigeration/air conditioning role Strong knowledge of mechanical and electrical systems, HVAC controllers, and industry regulations Excellent problem-solving skills, able to work independently … and under pressure Good communication, teamwork, and customer service abilities Physically fit – able to lift and move items over 30kg regularly Full UK driving licence and willingness to travel extensively Within this position, you’ll also be: Install, commission, and maintain refrigeration and air conditioning equipment across the full product range Carry out preventative maintenance and urgent repairs More ❯

with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own … transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support … remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make More ❯

with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own … transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support … remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make More ❯

Do you have a strong background in VMWare, Windows Server, AD, O365 and some experience of working on complex infrastructure issues? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? Infrastructure Engineer/Analyst - About the company Do you want to be part of a successful organisation, that … ensuring effective working across the full range of services provided by the business and liaise with 3rd party suppliers and external contractors, and manage escalated issues logged by the service desk. The role will involve working with technologies such as Virtualisation (VMWare), SAN, Cloud, Windows Server, AD, Exchange, Office365, PowerShell, Networking ( Meraki), Firewalls etc. 3rd Line Engineer/Analyst … vouchers, discounted leisure, and travel scheme. 28 days holiday Hybrid working ( 2 days per week from home) Flexible working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at More ❯

value from their tech tools. Rectifying faults and providing advice on a wide range of hardware and related software. We are looking for someone with great hardware knowledge and customer service skills. Role Key Accountabilities: Procurement and configuration of hardware, ensuring devices are prepared and ready for new starters or to replace faulty equipment Maintain an organised tech … with cyber security and audit requirements Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs Contribute to knowledge sharing by creating documentation or guides to help improve … connectivity troubleshooting Experience or interest in diagnostic tools and performance testing software Awareness of data protection and security, including safe data handling and secure data erasure practices Passionate about customer service, ensuring clear, friendly, and professional support for colleagues Excellent written and verbal communication skills with the ability to explain technical concepts in simple terms Organised and methodical More ❯

be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording customer queries onto … have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below: Preferable background from customer service or a telephone based role Will consider recent graduates with an interest in IT & systems however not essential A background in application or software support would be … highly advantageous however not necessary Experience in delivering excellent customer service via phone, email & face to face Interest towards IT Strong communication skills Working knowledge of basic IT systems Knowledge of Microsoft SQL server advantageous however not essential Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in More ❯

to avoid a recurrence• When onboarding a new colleague, you will often be their first experience of tech, so we are looking for someone with great hardware knowledge and customer service skills.• Our hardware fleet is a valuable asset, you will take pride in maintaining it to the highest standards throughout its life and disposing of it responsibly … with cyber security and audit requirements. Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware. Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs. Contribute to knowledge sharing by creating documentation or guides to help improve … troubleshooting). Experience or interest in diagnostic tools and performance testing software. Awareness of data protection and security, including safe data handling and secure data erasure practices. Passionate about customer service, ensuring clear, friendly, and professional support for colleagues. Excellent communication skills (written and verbal) with the ability to explain technical concepts in simple terms. Organised and methodical More ❯

and training for its IT staff. You will be responsible for providing infrastructure and helpdesk support for a growing SME. If you have a strong passion for delivering outstanding customer service and problem solving, this is the role for you! Responsibilities: Troubleshooting hardware and software issues, providing end-user support, delivering operational support, assisting with projects Design, implement … Azure design/architecture training Proven experience working in IT infrastructure engineering or similar role Excellent knowledge of Windows Server, DNS, DHCP, Active Directory Strong problem-solving skills Outstanding customer service Excellent communication and documentation skills If you are ready for a new challenge and to work for an organisation that offer career progression, this could be for More ❯

to avoid a recurrence ? When onboarding a new colleague, you will often be their first experience of tech, so we are looking for someone with great hardware knowledge and customer service skills. ? Our hardware fleet is a valuable asset, you will take pride in maintaining it to the highest standards throughout its life and disposing of it responsibly … troubleshooting). Experience or interest in diagnostic tools and performance testing software. Awareness of data protection and security, including safe data handling and secure data erasure practices. Passionate about customer service, ensuring clear, friendly, and professional support for colleagues. Excellent communication skills (written and verbal) with the ability to explain technical concepts in simple terms. Organised and methodical More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … a million tenants over the last three years! Why work with us: Competitive salary Up to 30 days holiday allowance with the option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our … growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot More ❯

Service Desk Engineer EHT Nights When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Remote Salary: Up to £26,525 plus £1500 shift allowance We have a Night Shift … people- we would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Littlefish are recruiting for a 247 Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off shift pattern. You will be expected to come … team meetings and carry out your first 6-week training in the office. What youll be getting up to on a day-to-day basis: Reporting into the 247 Service Desk Team Leader, as a 247 Service Desk Engineer, you will provide effective technical support to Littlefishs contract customers. The Service Desk Engineer will resolve desktop, laptop More ❯