1 to 25 of 116 Customer Service Jobs in the East Midlands

please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Customer Service Associate Job Type: Permanent Location: Nottingham Work Mode: Work from Office Ready to utilise your knowledge in Customer Service ? We … have an exciting role for you as an Operation Customer Service Associate. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the … leadership. Gain access to endless learning opportunities. Lead a team and their technical growth. Collaborate with customers and stakeholders. The Role As an Operation Customer Service Associate, you will be responsible for smooth business process while handling customer inquiries, resolving issues and optimizing services efficiently. This role More ❯

that matters, through challenging projects which demand ambitious innovation and thought leadership. Are you looking for an opportunity to work at the forefront of customer experience technology ? We have an exciting role for you – Sprinklr Implementation consultant. The Role As a Sprinklr Implementation Consultant you will work on solutions … ensuring seamless integration with existing systems and processes. In this role you will collaborate closely with stakeholders to design and deliver tailored customer service solutions that drive business outcomes and elevate the overall customer experience. By leveraging your analytical skills, you will identify areas for process improvement … and implement efficient, scalable solutions to optimize customer service operations. Your Profile Proficiency in implementing enterprise SaaS based Social Relationship Platform, to serve as the infrastructure. Experience in enterprise software deployment management and implementation including Sprinklr CCaaS. Proficiency in scripting and coding with HTML, JavaScript, SQL and CSS. More ❯

that matters, through challenging projects which demand ambitious innovation and thought leadership. Are you looking for an opportunity to work at the forefront of customer experience technology ? We have an exciting role for you – Sprinklr Implementation consultant. The Role As a Sprinklr Implementation Consultant you will work on solutions … ensuring seamless integration with existing systems and processes. In this role you will collaborate closely with stakeholders to design and deliver tailored customer service solutions that drive business outcomes and elevate the overall customer experience. By leveraging your analytical skills, you will identify areas for process improvement … and implement efficient, scalable solutions to optimize customer service operations. Your Profile Proficiency in implementing enterprise SaaS based Social Relationship Platform, to serve as the infrastructure. Experience in enterprise software deployment management and implementation including Sprinklr CCaaS. Proficiency in scripting and coding with HTML, JavaScript, SQL and CSS. More ❯

over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you have customer service experience and an admiration for technology? Do you enjoy talking to people and solving issues? Or are you looking at joining a reputable … value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … complete – 3 days in the office and 2 from home JOB SPECIFICATION: 1st Line IT Support The role sits within a very large IT service desk where you will be responsible for the day-to-day technical enquiries from our client. You’ll be the first point of contact More ❯

over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you have customer service experience and an admiration for technology? Do you enjoy talking to people and solving issues? Or are you looking at joining a reputable … value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … complete – 3 days in the office and 2 from home JOB SPECIFICATION: 1st Line IT Support The role sits within a very large IT service desk where you will be responsible for the day-to-day technical enquiries from our client. You'll be the first point of contact More ❯

please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Customer Service Associate Job Type: Permanent Location: Nottingham Work Mode: Work from Office Ready to utilise your knowledge in Customer Service ? We … have an exciting role for you as an Operation Customer Service Associate. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the More ❯

Field Service Engineer – Lincolnshire Region Location: Lincolnshire (Field-Based) Job Type: Permanent, Full-Time, Day Shift Monday to Friday On-Call Requirement: Included (Rota-Based) Salary: Negotiable DOE An established and respected industry leader in specialist communication systems is seeking a proactive and skilled Field Service Engineer to … join their dedicated service team, covering the Lincolnshire area. This field-based role offers a varied and rewarding career opportunity for a technically minded individual who enjoys problem-solving, customer interaction, and working independently in dynamic environments. Key Responsibilities: Attend customer sites to investigate, diagnose and resolve … range of communication systems (including Warden Call, Nurse Call, and Door Entry). Carry out reactive and planned maintenance visits with a focus on customer service and technical excellence. Participate in a 24/7 on-call rota providing emergency support. Complete detailed reports outlining site issues, root More ❯

Field Service Engineer – Lincolnshire Region Location: Lincolnshire (Field-Based) Job Type: Permanent, Full-Time, Day Shift Monday to Friday On-Call Requirement: Included (Rota-Based) Salary: Negotiable DOE An established and respected industry leader in specialist communication systems is seeking a proactive and skilled Field Service Engineer to … join their dedicated service team, covering the Lincolnshire area. This field-based role offers a varied and rewarding career opportunity for a technically minded individual who enjoys problem-solving, customer interaction, and working independently in dynamic environments. Key Responsibilities: Attend customer sites to investigate, diagnose and resolve … range of communication systems (including Warden Call, Nurse Call, and Door Entry). Carry out reactive and planned maintenance visits with a focus on customer service and technical excellence. Participate in a 24/7 on-call rota providing emergency support. Complete detailed reports outlining site issues, root More ❯

more than one IT Support Engineer, for our growing busy Managed IT Services team! Both are exciting and busy roles, with varied activities, supporting customer end users and systems. Depending on skills, you might be more desktop support orientated, or have a wider IT Support Engineer role, covering MS … Cloud, Networks, Backups and Servers and Cyber Security. You will be a very customer focused IT Support Engineer, willing to grow your skills, in width and depth and who can take the lead in support fault fixing and support call completion. You'll be used to providing a caring … and professional experience to our Clients and users. We've been rated in the Top 50 Best Managed Service Providers in the UK. We're a skilled team, with a caring, friendly approach to our customers. We have a very customer-centric culture, focusing on delivering excellent service More ❯

and look ahead to the healthcare needs of the future, while remaining proudly by your side. FUJIFILM Healthcare UK is looking for a Digital Service Engineer t o ensure the smooth and continued operation of new and existing products and equipment, through repair of emergency breakdowns and routine service … x-ray (CR and DR) and mammography equipment. Ensuring that priorities and timescales are adhered to. Routine Maintenance- carry out maintenance in line with service contract requirements on DR X-ray and mammography equipment. Maintain a car stock of spare parts, ensuring inventory records are fully maintained. Carry out … to date, providing daily reports outlining progress and potential issues Respond to technical requests from internal and external stakeholders in a timely manner, ensuring customer service levels are met. Work with other members of the service team in Fujifilm Healthcare UK to resolve customer service More ❯

strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect … Integrity Service Excellence The role: Technical Supervisor The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations … provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager More ❯

strategic growth, and regulatory compliance. This key leadership role includes managing transportation operations, vendor relations, and route optimization while leading a team to drive service quality and customer satisfaction. Hours of Work : 08;00-16:30 Key Responsibilities : Strategic Planning & Operations Management Develop and execute strategies for efficient … freight operations across multiple sites. Optimize transportation routes and schedules to maximize efficiency and cost-effectiveness. Coordinate the movement of goods to meet customer delivery requirements. Oversee day-to-day operations to maintain high service levels and satisfaction. Team Leadership & Management Lead, mentor, and develop teams including managers … strong relationships with carriers, logistics providers, and vendors. Negotiate contracts to achieve the best balance of cost and service. Monitor carrier performance and enforce service agreements. Network Optimization Continuously analyse and enhance the freight network for cost control, speed, and sustainability. Implement and oversee advanced technology for route optimization More ❯

Topps Group that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and … anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills to deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so More ❯

Job Title: First Line Service Desk Analyst Location: Leicester Type: Full -Time Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you’ll serve … first point of contact for IT support queries, assisting users across the organisation. You’ll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software … mobile devices, and other technical equipment. Log and resolve incidents, problems, and service requests both remotely and in-person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes More ❯

by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Assist with password resets, & administration of Microsoft 365. Helping with customer service related tasks such as missing bookings, invoice errors and more Supporting customers with broadband, mobile and SIM issues Conduct Configurations like MFA … access control as part of 1st Line support. Use technical specifications and potentially network diagrams or vendor documents to understand and resolve issues. Supporting customer via the Helpdesk. Support with clients SLA's by ensuring all customer issues are logged, prioritised and either resolved or escalate promptly. Using … pension Discounted or free food All equipment provided such as company phone and laptop Free parking On-Site parking. Desired Qualities, Skills and Knowledge: Customer service skills with a customer first attitude. Resilient, with strong prioritisation skill and ability to multi-task. A positive attitude and team More ❯

2ndLine Service Engineer A fantastic opportunity arisen for an 2ndLine Service Engineer to join national IT Support company based in Lincoln. Our client is UKs leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to … their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the … strongest of teams! As a 2ndline engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member More ❯

Engineer Location: Derby Salary: £30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team that delivers top-tier IT solutions to a diverse range … and configure new hardware and software solutions Assist with cybersecurity measures and best practices Work with senior engineers on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an … networking, and cloud technologies Excellent troubleshooting skills and a proactive mindset Ability to multitask and prioritize in a fast-paced environment Great communication and customer service skills Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus What We Offer: Competitive salary and benefits package Career growth opportunities More ❯

digital divide and empowering people with access to information, education, and opportunities. Full Training & Support: Receive comprehensive training on our products, sales techniques, and customer service, plus ongoing support from your manager and team. Be Equipped: Utilise company iPads/tablets to update systems, access product information, and … enhance customer interactions. Positive Company Culture: Be part of a dynamic and supportive team that values innovation, collaboration, and making a positive impact on the community. What you'll do as a Field Sales Executive: Engage with residents in newly built rural areas, building rapport and understanding their needs. … through face-to-face sales, local events, and community engagement activities. Build relationships and sign up customers for top-notch broadband deals, providing excellent customer service and ensuring a smooth onboarding experience. Do you have what it takes to be a successful Field Sales Executive? Experience in customer More ❯

a highly skilled and motivated Platform Operations Engineer (Level 2) with excellent communication skills, a strong technical background, and a passion for delivering exceptional customer service? If so, City Plumbing are seeking experienced Platform Operations Engineers to join our newly created IT team and help deliver exceptional technical … leader in plumbing, heating, and sustainable heating solutions! The Role: Are you a tech-savvy problem solver with a knack for delivering top-notch customer service? As a Level 2 Platform Operations Engineer, you'll be the go-to expert for our internal teams, helping them overcome technical … we'd love to hear from you! Key Responsibilities: Provide second-level technical support to end-users and internal stakeholders, resolving escalated incidents and service requests in a timely manner. Troubleshoot and resolve complex software, hardware, and network issues, utilising diagnostic tools and remote support technologies. Collaborate with Level More ❯

Lead IT infrastructure and digital projects Analyze business processes and develop tech strategies Provide advanced support using ServiceNow and ITIL best practices Deliver outstanding customer service and user training Work closely with teams to implement solutions that drive results What You Bring: Degree or relevant IT certifications 4+ … years' IT experience, including project management Strong communication, problem-solving, and customer service skills Experience with ServiceNow and in manufacturing environments Proactive, detail-oriented, and strategic thinker Bachelor's degree in IT, Computer Science, or relevant certifications (e.g., ITIL, Microsoft, CompTIA) If you're ready to take your More ❯

Our client has an excellent new opportunity for a highly self-motivated Data Coordinator to join their Customer Service and eCommerce team to support the delivery of the core business strategy for their CRM and other digital platforms within the team's remit. This position would suit those … with experience in a customer service environment with good administration skills along with the ability to interrogate and interpret data effectively. You will be highly proactive, taking full ownership of your work while thriving in a collaborative team environment. With multiple projects running simultaneously, you will independently set … administration and data process. Internal administration What We're Looking For Preferably educated to Graduate level/similar qualification or qualified by experience. Strong customer focus with a commitment to delivering exceptional service. Excellent communication skills Proficient in Microsoft Office e.g. Excel, Word, PowerPoint and Outlook. The ability to More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and acts as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and act as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and act as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

your maintenance stock, and you will be required to provide daily reports to head office via our bespoke reporting tool. You will deliver exceptional customer service and support the Account Delivery Team. Are you the right person for the job? CSCS (Construction Skills Certification Scheme) card Experience in … reporting system. Travel to job sites using the company vehicle provided to you, equipped specifically to hold and manage your maintenance stock. Deliver exceptional customer service and provide ongoing support to the Account Delivery Team. Visiting retail properties to carry out repairs & maintenance as per the schedule arranged More ❯