1 to 25 of 54 Customer Service Jobs in the East Midlands

Technical Customer Support Advisor - Belper Blue Arrow is recruiting for Technical Customer Support Advisors to join a leading organisation in Belper. If you're passionate about customer service, enjoy solving problems, and have strong communication skills, this could be the perfect opportunity for you. This … 20.42 per hour (for all hours worked over 39.5 per week) Hours: 39.5 hours per week Start Date: Monday 2nd November About the Technical Customer Support Advisor Role As a Technical Customer Support Advisor , you will provide first-class support to customers across a variety of communication channels. ...

looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels. You’ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. … play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately. To be considered for the role, you’ll require the following essentials: Strong troubleshooting and analytical skills. Process driven The ability to explain information in a clear, customer-friendly way. ...

looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels. You ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. … play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately. To be considered for the role, you ll require the following essentials: Strong troubleshooting and analytical skills. Process driven The ability to explain information in a clear, customer-friendly way. ...

join the Microsoft Business Applications Practice at the Littlefish Group Location: United Kingdom (Remote but Connected) Salary: Market Competitive Travel: Occasional UK & Ireland customer, Littlefish office and Microsoft event travel At Littlefish Group, we're helping organisations unlock the full power of Microsoft technologies to transform customer experiences … Senior Consultant - D365 CE & Power Platform to join our high-performing team. This is an exciting opportunity for an experienced consultant who enjoys combining customer-facing consultancy, solution design, pre-sales engagement and project delivery to deliver real business outcomes. If you're passionate about Dynamics 365, Power Platform ...

title: L1 Service Desk Analyst Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology and helping people … Service Desk Analyst in Nottingham, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology ...

/Remote Working available Salary £27,200 based on 40 hours a week We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is a full time, permanent role and will suit somebody has a flexible … Support Agent you will receive many benefits including: Birthday off 28 days of holiday increasing up to 5 more with each year of the service Holiday buy/sell scheme (up to 3 days Pro Rated) Sick pay - increasing with the length of service 2 paid volunteer ...

Overview: Working alongside our client, an established provider of cloud-based production monitoring software for the manufacturing industry, we are looking for a Customer Success & Onboarding Specialist to join their growing team. The successful candidate will support new customers through software onboarding and training, whilst providing ongoing technical … customer support to manufacturers across the UK and international markets. Benefits: Quarterly company performance bonus following successful completion of a six-month probationary period. 8% employer pension contribution. Hybrid working available. Comprehensive training and development opportunities. Opportunities to attend customer site visits and manufacturing exhibitions. Remit: This position ...

work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity The role supports the technical delivery, operation and continuous improvement of customer relationship management, customer data, customer service and customer engagement capabilities across the Customer Management technology estate, ensuring consistent engineering standards … Working collaboratively with business stakeholders, architects, product owners and engineering teams, the CRM Developer will design, develop and support CRM solutions, integrations, automations and customer data capabilities that enhance customer experiences, improve business processes and enable a unified Customer 360 view across the organisation. The role ...

Field Service Engineer is sought to join a specialist fleet technology business in London (inside the M25), supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment. … Field Service Engineer, London (inside the M25), will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice. This may include fault diagnostics, installation work, maintenance procedures, reporting systems ...

European Field Service Engineer, Laboratory Robotic Systems Basic Salary £60,000 to £70,000 Depending on Experience Bonus 10% Car Allowance £8,000 Pension Healthcare Life Insurance Phone, Laptop Holidays *** This role involves extensive European travel and circa three nights away from home per week *** The Role – European Field … Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including ...

troubleshoot technical issues, offering solutions over the phone or via email Escalate more complex issues to 2nd line support when required Deliver exceptional customer service while meeting SLAs for resolution and response times Monitor shared mailboxes to ensure all customer queries are addressed promptly Conduct outbound calls … gather feedback and ensure customer satisfaction Required Skills & Experience for the role of French-Speaking Technical Support Specialist Fluency in both French and English (written and spoken) Strong problem-solving skills and attention to detail A passion for delivering excellent customer service Flexibility to work rotational shifts ...

With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into … where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills ...

hear from you. The role and what you'll be getting up to day-to-day: This is an opportunity for a capable Customer Success Manager to take ownership of customer relationships within our Cyber department, supporting the effective delivery and ongoing performance of contracted cyber services. This … role goes beyond customer engagement and satisfaction. You'll help ensure cyber services are managed effectively, commitments are met, risks and issues are visible, and customers continue to receive value from their partnership with Littlefish Group. You'll work closely with customer stakeholders and internal Cyber teams, bringing ...

support. You will be responsible for all tasks to completed in line with company technical and quality standards and procedures. Ability to provide exceptional customer service skills when on-site, and ensuring a high degree of customer satisfaction is always provided. Attendance to all incidents/requests … directed by the Customer Incident Centre is required as per your engineering work instruction guidelines. Ability to be customer focused, and courteous in a professional and sensible manner. Ensure assigned incidents are monitored, updated, and progressed in a timely manner. Coordination between clients and vendors is crucial ...

looking for an enthusiastic and motivated IT Support Apprentice to join a Managed Service Provider (MSP) team in Northampton. This is an excellent opportunity for someone looking to begin their career in IT whilst gaining hands-on experience and a recognised qualification. You will work alongside experienced engineers supporting … range of business customers, learning how to diagnose technical issues, deliver excellent customer service, and maintain IT systems across multiple environments. Key Responsibilities Provide first-line technical support to customers via phone, email and remote support tools. Log, categorise and prioritise support tickets using the service desk ...

recurring issues to the relevant engineering team or external support. Monitor equipment performance and minimise downtime and disruption. Work closely with site colleagues and customer engineering teams to resolve technical issues. Carry out repairs in line with manufacturer recommendations and industry standards. Complete technical cleaning and maintenance of automated … Health & Safety, quality and site procedures. Work independently while also contributing effectively as part of the wider engineering team. Provide professional and positive customer service as a frontline engineering representative. About You We are looking for someone who is practical, proactive and confident troubleshooting technical equipment. Essential: Experience ...

track. We pride ourselves on sharing knowledge and developing new processes. As a valued member of the team, you will: Deliver exceptional customer service and technical excellence while troubleshooting and resolving software and IT issues for colleagues across the business Collaboratively improve systems and procedures to reduce complexity … have a passion for writing software and delivering solutions using your skills and talent Knowledge and Experience desired for this apprenticeship: Delivering exceptional customer service Operational support within an IT department or equivalent Planning, organising, and delivering IT tasks within a team environment Software development and/ ...

manage and develop an established portfolio of existing clients. This is a relationship-focused role where you will be responsible for maintaining excellent service levels, understanding client requirements and identifying opportunities to upsell and cross-sell additional products and services. The Role Manage and develop existing client relationships Conduct … Handle client queries and issues, taking ownership through to resolution Coordinate with internal teams and stakeholders to deliver client requirements Maintain high levels of customer service and client satisfaction Develop knowledge of the company's IT products and services Travel to client sites across the Midlands as required ...

join Apogee's Professional Services team. This is a senior, hands-on technical role where you will take the lead on complex and strategic customer implementations, provide expertise during high-profile escalations, and help shape the standards and best practices used across the wider technical team. You will work … will be doing Lead the installation and deployment of complex software solutions across strategic and enterprise customers Deliver solutions across a variety of customer IT environments, including Microsoft Azure and cloud infrastructure Take technical ownership of complex implementations and escalations through to resolution Support Technical Consultants and Engineers through ...

targeting growth from around £30m to £65m by 2030, with major customers including leading supermarkets and the MOD. Its technology is proven, its customer base is established, and its product portfolio is expanding into DC charging + battery storage. With European expansion planned from next year, this … Want to work with 40kW 600kW DC rapid charging technology at a business that's genuinely going places? The EV Field Service Engineer will diagnose and repair proven, high-powered EV chargers, while gaining hands-on exposure to OCPP, firmware, cloud systems and new product development. ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. … strong human insight and communication. The Account Manager is responsible for owning and developing a portfolio of existing Insphire customers, ensuring they receive outstanding service, adopt our solutions effectively, and recognise clear value from their partnership with us. This role blends relationship management, commercial acumen, product understanding, and consultative ...

hands-on administrative role focused on order processing, SAP data entry and maintaining accurate records. You'll also support shared inboxes, spreadsheets and internal service teams in a fast-paced environment. The Role Process and update orders using SAP S/4HANA , ensuring data is accurate … date. Manage shared inboxes, spreadsheets and internal records. Support order queries, amendments and general administrative tasks. Liaise with internal service teams via telephone and email to keep processes moving. Provide wider administrative support, helping the team manage workloads and priorities. The Person Previous SAP S/4HANA experience ...

coordination of contractors, colleagues and site activities where required. Maintain effective communication with colleagues, customers, contractors and other stakeholders. Provide a professional and customer-focused service at all times. Respond positively to operational issues and take a proactive approach to problem solving. Work effectively both independently … environment. Previous experience in a management, supervisory or team leadership position. Strong understanding of statutory compliance requirements. Excellent written and verbal communication skills. Strong customer service skills and a professional approach. Ability to work effectively under pressure. Ability to work independently and as part of a team. Strong ...

anchors. There will also be opportunities to become involved in other areas of PPE testing over time. The organisation works with a global customer base, carrying out testing to ensure that Personal Protective Equipment (PPE) meets the required International and European standards. Testing results are used by customers … accurately recording test results Producing detailed reports based on physical testing results Liaising with customers by telephone, email and in person Arranging and hosting customer test visits both on-site and at customer premises Travelling to customer sites in the UK and overseas, with off-site visits ...

operation. This is an excellent opportunity for someone with a background in electrical, electronic or control engineering who enjoys combining technical problem-solving with customer interaction. You'll join an experienced technical sales team and become a key point of contact for customers, helping them understand and specify engineering … technical requirements, interpret specifications and data, develop appropriate solutions and produce accurate quotations and tenders. The Role Working within the company you'll manage customer enquiries from initial contact through to quotation, order and ongoing customer support. Your responsibilities will include: Handling technical customer enquiries by telephone ...