1 to 1 of 1 Incident Management Jobs in Northamptonshire

p - IT certificated desirable but not essential./p p br/p p Requirements:/p p - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements./p p - Proactively keeping Customers informed on incident … incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group./p p - Adhering to Incident management procedures./p p - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. … with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager/p p - Escalate potential problem issues with Problem and Incident Management./p p - Contributing to team meetings./p p br/p p If you think you're suitable for the role more »