1 of 1 Performance Monitoring Jobs in Northamptonshire

helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business‐impacting incidents, and during busy periods. … base articles, and internal documentation. Support the implementation of IT security, access control, device management, and compliance best practices. Produce regular reporting on helpdesk performance, ticket volumes, resolution times, recurring issues, and service improvement actions. Requirements Proven experience managing helpdesk staff or an IT support team. Strong experience implementing ...