2 of 2 Ticket Management Jobs in Northamptonshire

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee … helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business‐impacting incidents, and during busy periods. ...

enterprise environment Strong knowledge of: Windows OS support (desktop/laptop) Microsoft Office and business applications Experience with: Hardware installations, upgrades, and troubleshooting Ticket management systems Active Directory (user management, permissions) Strong problem-solving skills and ability to work independently Desirable Experience supporting large-scale deployments ...