2 of 2 1st Line Support Jobs in Northern Ireland

Brook Street Recruitment is working on behalf of our client in Belfast who is looking to recruit a home working Technical Support Agent - role will involve working evening shifts PLEASE NOTE THAT ALTHOUGH THIS IS A WORKING FROM HOME ROLE APPLICANTS WILL BE EXPECTED TO INTERVIEW ON SITE AND TRAIN ON SITE - IF YOU ARE NOT RESIDENT IN … Job Purpose This role is to take inbound calls and to provide exceptional service to merchants, partners, and resellers. The merchants and partners will call inbound seeking technical support for terminals and gateways in credit card and ACH processing. You will provide solutions to their challenges, bridge knowledge gaps, and proactively recommend ways they can maximise their revenue … potential. You have an understanding that our merchants success is also our success. Being able to work in a collaborative and highly motivated environment is critical. The Technical Support Advisor will have the responsibility and authority to ensure that our merchants and partners are highly satisfied with the level of service the company provides. They will have a More ❯

who are seeking to add a IT Service Desk Analyst to join their team. Reporting to the IT Manager the successful candidate will be responsible for providing technical support to all staff on all ICT matters within the company. The post requires a high level of customer service and technical ability to provide administration for the IT function. … Key Responsibilities: Technical Support To actively liaise, support and build positive relationships with IT service … users to ensure a quality experience. Act as first point of contact for the IT department. Monitor incoming communications by telephone, email and IT service desk software. Provide first line support for IT systems both remotely and by travelling to sites. Take responsibility for a caseload of technical support tasks. When required, escalate to More ❯