1 to 25 of 162 1st Line Support Jobs in the UK

1st Line IT Desk Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in … is a fantastic opportunity for someone with a solid foundation in IT support who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . … mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly to non-technical users. Requirements Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred). Strong knowledge of Windows 10/11 , Microsoft Office 365 , and basic networking . More ❯

services that will keep your costs down and significantly improve your systems. Job Description: Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport. Role Summary: We are a small, close-knit … a mix of individuals with a passion for IT and we always provide immense support to our apprentices and technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases … a first-time fix focus, working on your initiative to resolve issues for clients and escalating issues where necessary. The key tasks include: Taking, analysing and resolving all first line support calls from clients. Entering and ensuring that correct information on the call and resolutions is in the Company Helpdesk system. Control of our system monitoring More ❯

Job Title: 1st Line Support Engineer Location: Preston- 5 days per week Salary: £28,000 Benefits: 25 days plus bank holidays About the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support … critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Key Responsibilities: Technical Support & Troubleshooting Manage and resolve tickets from Tier 1, covering servers, networking, and business-critical applications. Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V … and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. More ❯

Permanent SALARY: Competitive and based on experience and qualifications. LOCATION: Manchester, Newcastle or Glasgow Duties and responsibilities will include : Oversee the IT HelpDesk to ensure timely resolution of support requests, prioritizing tasks and meeting SLAs, while providing technical assistance via phone, email, and ticketing systems. Diagnose and resolve hardware/software issues on desktops, laptops, mobile devices, and … IT support processes. REQUIREMENTS Essential requirements include: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience), with 2-3 years prior experience in 1st Line Support or similar roles. Strong knowledge of Windows and macOS operating systems, along with familiarity with Microsoft Office 365 and other common software applications. … remote support tools. Certifications such as CompTIA Network+ or equivalent. ITIL Foundation certification or similar is a plus. THE POSITION We are looking for a full-time 1st Line IT Support Engineer to join our team. In this role, you will be the first point of contact for technical support, addressing More ❯

to login/join with: Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts. Escalate more complex technical issues to 2nd and 3rd line support teams where necessary. Troubleshooting across a variety of hardware and software. Provide clear and effective communication to users, ensuring they are kept informed about issue resolution. … customers both in person and remotely, logging and resolving calls using the set procedures. Follow ITIL best practices and contribute to continuous improvement initiatives. Responsibilities Logging and managing support requests. Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts. Escalate more complex technical issues to 2nd and 3rd line support … ticketing systems. As this role involves interacting with users directly, strong communication skills are essential, and a background in customer service is a welcome addition. Previous experience in a 1st line support or similar IT support role, preferably within an MSP environment will be beneficial. A proactive and enthusiastic attitude towards IT support. More ❯

IT support and looking for an opportunity to grow within a thriving MSP,? If so, we would love to hear from you About The Role As a 1st Line Support Engineer , you will be the first point of contact for our clients, providing technical assistance and ensuring the smooth operation of their IT … heart of London, we are proud to be only moments away from our clients. It’s an exciting stage in our growth, and we’re seeking a highly motivated 1st Line IT Support Engineer who shares our values to join our dynamic service desk team. This is an exciting opportunity to be part of a … ticketing systems. As this role involves interacting with users directly, strong communication skills are essential, and a background in customer service is a welcome addition. Previous experience in a 1st line support or similar IT support role, preferably within an MSP environment will be beneficial. A proactive and enthusiastic attitude towards IT support. More ❯

First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London. … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows … and Mac, with great interpersonal skills and an excellent telephone manner. As the First Line Support Engineer/IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office. Working as the First Line More ❯

as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The Dune Group technology systems. Responsibilities … range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯

care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to work More ❯

care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2 nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to More ❯

as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The Dune Group technology systems. Responsibilities … range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯

as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The Dune Group technology systems. Responsibilities … range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯

Be among the first 25 applicants Robert Half Technology is assisting a market-leading financial services organisation based in London to recruit a 1st Line Support Engineer for a 6-month initial contract . The role requires onsite presence in London. Role The 1st Line Support Engineer will be the … front line for call resolution regarding all IT-related issues within the organisation. Responsible for standardisation, provisioning, and support of desktops, laptops, and applications. Support of all workstations, Surface Pro devices, laptops, and mobile devices (smartphones, tablets, etc.). Manage Active Directory user accounts, access, and network administration according to company standards and policies. … on experience with configuring, troubleshooting, and supporting Windows environments, including Windows 10/11 and Active Directory. Proficiency in supporting Office 365 and Exchange. Ability to provide first-level support for general IT operational issues, both face-to-face and remotely. Experience with remote support tools and resolving technical issues over the phone. Knowledge of backup More ❯

We're working with a well established and reputable organisation is seeking a motivated and customer-focused 1st Line Support Analyst to join its growing internal IT support function. This is an excellent opportunity for someone with a solid foundation in IT support who is looking to expand their technical knowledge … in a fast-paced, collaborative environment. You ll play a key role in providing high-quality support to end users, ensuring technical issues are resolved efficiently and service standards are maintained. What You ll Be Doing: Be the first point of contact for IT issues across hardware, software, networks, and connectivity. Handle support queries via phone … including ordering and provisioning new devices. Log all incidents, requests and changes using a central ITSM platform (ServiceNow). Keep users informed and updated with clear, timely communications. Support general IT administration tasks and help maintain accurate asset records. Participate in testing new service desk features and continuous improvement efforts. What You ll Bring: Some hands-on experience More ❯

We're working with a well established and reputable organisation is seeking a motivated and customer-focused 1st Line Support Analyst to join its growing internal IT support function. This is an excellent opportunity for someone with a solid foundation in IT support who is looking to expand their technical knowledge … in a fast-paced, collaborative environment. You’ll play a key role in providing high-quality support to end users, ensuring technical issues are resolved efficiently and service standards are maintained. What You’ll Be Doing: Be the first point of contact for IT issues across hardware, software, networks, and connectivity. Handle support queries via phone … including ordering and provisioning new devices. Log all incidents, requests and changes using a central ITSM platform (ServiceNow). Keep users informed and updated with clear, timely communications. Support general IT administration tasks and help maintain accurate asset records. Participate in testing new service desk features and continuous improvement efforts. What You’ll Bring: Some hands-on experience More ❯

Join to apply for the 1st Line Support Engineer role at Razorblue Group . This role offers an exciting opportunity to be part of a growing tech team, supporting networks, cloud services, infrastructure, and connectivity. Responsibilities include: Providing 1st line technical support to clients Troubleshooting and resolving technical issues Responding … Strong communication and relationship-building skills Experience with Microsoft Active Directory, Exchange Server & Office 365 Relevant certifications such as CompTIA or higher education qualifications Knowledge of Windows desktop support, mobile device support, and basic network troubleshooting Understanding of Microsoft Group Policy, Azure AD Sync, and Azure AD Connect Excellent English communication skills Razorblue values continuous learning More ❯

1st Line IT Support Engineer - Central London - £28,000 - Great Opportunity! Role : 1st Line IT Support Engineer Areas : Central London (EC1) Salary: £25,000 - £28,000 - Unbelievable Training! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join … the rapidly growing and dynamic team based in London. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you More ❯

best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are looking for a skilled and results-oriented Onsite Support Analyst based in Edinburgh. In this role, you will serve as the primary point of contact for local technical support at our organisation's customer site. Your More ❯

Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. The company is … known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth objectives. This role offers an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. You will play a key role in maintaining high standards of client service as the company scales its delivery capabilities. … technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

Social network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider that offers tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The … company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth goals. They are offering an exciting opportunity for an experienced support engineer to join their growing team. In this role, you will uphold high standards of client service as they expand their delivery capabilities. Key Requirements: Reliable and self-driven … technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

razorblue role: We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure, and connectivity Troubleshoot and fix technical faults and … Office 365 Relevant certifications such as CompTIA, Apprenticeship, or higher education Degree or degree-equivalent qualifications are desirable People-centric approach & service orientation Competent with Windows desktop & application support Support for tablets and mobile devices Basic network troubleshooting skills (ping, trace route) Understanding of razorblue’s business, clients, and market Active Directory and Exchange administrative skills More ❯

razorblue role: We are looking for a 1st Line Support Engineer - Night Shift to join our growing team of like-minded tech people. Whilst working the night shift you will ensure a smooth transition between nights to days, ensuring that cases are correctly triaged whilst ensuring a great customer experience.Should you choose to accept, your … responsibilities will encompass: Provide 1st linetechnical support to clients - supporting networks, cloud services, infrastructure and connectivity Troubleshoot and fix technical faults and issues Respond to client queries and service requests Assist with user rights, passwords, accounts Handle basic security administration Diagnose issues and explain technical details clearly Occasional onsite visits to clients. Our perfect candidate should have … Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Basic network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in Active More ❯

1st Line IT Support Engineer, Thatcham 24/7 Shift RotaMonday to Sunday. 5 days on, 2 days off. 06:00 14:30/14:30 22:00/22:00 18:30) Roc Technologies is looking for a 1st Line IT Support Engineer to join … our Managed Services team. Youll be the first point of contact for IT issues, providing remote support, resolving incidents, and delivering exceptional customer service. Key Responsibilities: First-line support for hardware/software issues Incident logging, triage & resolution Use of remote tools & ticketing systems (e.g., ServiceNow) Monitor alerts & escalate as needed Maintain documentation & knowledge … base Requirements: 12 years IT support/service desk experience Strong knowledge of Windows 10/11, AD, O365 Excellent communication & customer service skills Flexible to work rotating shifts (day/evening/night) Desirable: Azure Fundamentals, VMware, Citrix, basic networking More ❯

you thrive on fixing issues first time round and love delivering top-notch support? Is your communication as sharp as your technical skills? If so, this First Line Support Engineer role could be your next big move! We're on the lookout for someone who’s ready to be the first point of contact … for our customers, confidently diagnosing and resolving technical issues with a smile. Does this sound like you? Keep reading as your next challenge starts here! As a First Line Support Engineer, your responsibilities will include... Responding to phone and email support requests, diagnosing technical problems. Providing 1st line support … Contribute to IT related projects. Following agreed process and procedures to ensure a smooth process and support. Maintenance of all IT service documentation. We are looking for a First Line Support Engineer with the following skills and experience... Experience working as a 1st Line Support engineer. Experience of remote access tools. More ❯

1st Line IT Support Technician Ideal opportunity for someone with 1+ years' experience in IT support or helpdesk, eager to grow their skills in a dynamic MSP environment. Full-time, permanent role based in the South West of England with occasional on-site visits. Immediate start preferred - we welcome applicants who are available … client focus, they offer a supportive environment for technicians to gain hands-on experience across a range of IT systems and services. What will you be doing? As a 1st Line Support Technician, you'll be the first point of contact for technical support issues, assisting business clients remotely and on-site. You … this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - 1st Line Support, Helpdesk, IT Support, Windows, Microsoft 365, DNS, DHCP, TCP/IP, Ticketing Systems, RMM, MSP, Active Directory, VOIP, 3CX, CompTIA, Microsoft More ❯