3 of 3 ISO/IEC 20000 Jobs in Northern Ireland

Project Manager will work with key stakeholders for each project delivered. They will facilitate transformation and change in relevant service areas. KEY DUTIES / RESPONSIBILITIES Lead and deliver small to medium-sized ICT projects, ensuring delivery on time and within budget. Work collaboratively with stakeholders to develop business cases … project teams to coordinate deliverables and minimise duplication of effort. Support the implementation of IT Service Management (ITSM) best practices, including compliance with ISO 20000 standards. Follow IT service management processes, including change, release and configuration management. Plan and support the successful transition of ICT services ...

Willing to understand customer needs and build relationships. Able to understand when to escalate issues when appropriate. Very strong understanding of Workday products either / or HCM / Financials / Payroll as well as any specialist Capability. Ability to manage competing priorities and resolve issues independently. Clear … proactive, solutions-oriented mindset, with a desire to continuously learn and grow. Aware of the importance of confidentiality and non-disclosure policies and / or agreements and always ensures security of information. Very strong sense of commerciality and a strong holistic view of EDM Strong desire to mentor others ...

successful candidate will exhibit the following: Delivery Manage the transition of projects from the development environment into support and project manage minor development / service work. Function as a key interface between technical, functional and client teams. Develop, implement, and maintain service standards and procedures for the Managed Services … with demonstrable evidence of building client relationships . Support future growth by working closely with Senior Service mangers assisting where required with the sales / procurement cycle to best position Kainos to win profitable new business. Understand the contracts and commercial terms applied to our services ensuring Kainos ...