4 of 4 ITIL Certification Jobs in Northern Ireland

technical audiences. Team Collaboration: Ability to work closely with colleagues and other IT teams to deliver seamless support. ITSM Knowledge: Proficiency in ITIL processes and experience with ITSM tools such as ServiceNow. Analytical Skills: Competence in analysing incident trends and contributing to root-cause analysis. Additional Responsibilities: Training & Development … management. Familiarity with Enterprise Systems: Exposure to: Active Directory (on-prem and hybrid) Microsoft 365 Suite (Teams, Outlook, SharePoint) Azure AD for identity management ITIL Certification: ITIL Foundation or higher. Technical Certifications: Microsoft, ServiceNow, or other relevant certifications. Remote Support Tools: Experience with SCCM, Intune, or similar. ...

account management/sales teams to ensure client satisfaction Manage and resolve service complaints in a professional manner Process & Service Improvement Implement and maintain ITIL-aligned processes (Incident, Request, Problem, Change) Identify recurring issues and drive problem management initiatives Improve service desk efficiency through automation, documentation, and knowledge sharing … Team utilisation and productivity Reduction in repeat incidents Technical Operations Manager - Skills & Experience Essential Proven experience managing an IT service desk or support team ITIL certification (Foundation or above) Experience working within an MSP or multi-client environment Strong understanding of SLA-driven service delivery Experience using ticketing ...

systems Ability to troubleshoot and resolve IT issues efficiently Some knowledge of networking technologies Full driving licence and access to transport Desirable (Not Essential) ITIL certification Experience with ServiceNow or other service desk platforms Exposure to Cisco Unified Communications/telephony systems Why Apply? Join a well-established ...

escalate to L2/L3 teams with detailed documentation for faster resolution. Case Documentation : Document all incidents and service requests in line with ITIL best practices, ensuring accurate details on categorization, impact, urgency, troubleshooting, customer updates, resolutions, and escalations. Monitoring & Alerts : Monitor application dashboards and respond to alerts … diagnose and resolve issues quickly. Customer Service Orientation : Empathy and responsiveness in a healthcare-critical environment. Desirable skills/knowledge/experience: Degree or certification in IT or a related discipline (preferred). ITIL certification. Knowledge of HL7 or DICOM standards. Background in Cardiology or Radiology environments. ...