research and development of advanced materials and ultra-light structures to help support aviation's sustainability goals. Our business focused IT team in Belfast are seeking an experienced and proactive IT support Lead to oversee our frontline technical support operations. You will manage a team of specialists and champion continuous improvement in service quality. This pivotal role combines hands … Provide a technical Interface between the customer and any relevant 3rd parties during implementation/integration of new and existing IT Support solutions. Establishing and maintaining metrics to ensure proactivemonitoring of trends, thus ensuring SLAs are met and best practice gaps are identified. Facilitate IT business representative forum, in service of change management for new IT initiatives More ❯
Description We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize More ❯
and the Microsoft 365 ecosystem. Knowledgeable in core networking concepts including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls. Familiar with virtualization platforms (e.g. Hyper-V), backup tools, monitoring solutions, and security technologies. Security-conscious with a methodical approach to troubleshooting and problem-solving. Highly organized, with strong prioritization and time management abilities. An excellent communicator with strong … written and verbal skills. Proactive, detail-driven, and comfortable taking initiative on technical challenges. Enthusiastic about learning and continuous professional growth. Required Experience 25 years experience in an IT Support or Service Desk role. Proficient with Windows OS and Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID). Full UK driving licence, reliable vehicle, and appropriate business insurance. More ❯
