1 to 25 of 27 Release Management Jobs in Northern Ireland

have the opportunity to build QA processes, introduce best practice, improve automation and influence how quality is embedded throughout the development and release lifecycle . The platform brings together data from multiple business systems and uses AI, advanced analytics and machine learning to provide organisations with real-time insight … . Establish effective approaches to BDD and test automation . Work with Engineering to improve test environments and environment provisioning . Support and improve release management and release readiness . Introduce greater consistency around QA planning, execution, reporting and quality standards. Identify opportunities to improve efficiency through ...

excellence of technology services while maintaining strong alignment with business objectives. This role serves as the primary owner of service health, incident and problem management, operational governance, continuous service improvement, and stakeholder engagement. The Service Manager partners closely with engineering, platform, infrastructure, security, and business teams to deliver stable … resilient, and high-performing services that align with business objectives and customer expectations. The role drives proactive risk management, operational maturity, automation, and service improvements while ensuring adherence to established operational processes and governance standards. The role also provides leadership across incident, problem, change, release, and service management ...

Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake Stakeholder Management: Collaborate closely with the client, service teams and third-party suppliers in the creation of the ITIL products for the in-life service. Maintain … continuous service improvement strategy for the contract. Governance and Service Reporting: Experience in establishing service governance to encompass Service structure Organisation Design Business Relationship Management Business Service Planning Service Level Management Risk Management and Issue/Problem Resolution : Experience in risk management. Experience in incident analysis ...

excellence of technology services while maintaining strong alignment with business objectives. This role serves as the primary owner of service health, incident and problem management, operational governance, continuous service improvement, and stakeholder engagement. The Service Manager partners closely with engineering, platform, infrastructure, security, and business teams to deliver stable … resilient, and high-performing services that align with business objectives and customer expectations. The role drives proactive risk management, operational maturity, automation, and service improvements while ensuring adherence to established operational processes and governance standards. The role also provides leadership across incident, problem, change, release, and service management ...

critical business applications and technology services Establish, monitor, and report on SLAs, SLOs, Error Budgets, availability, performance, and operational KPIs Lead Major Incident Management activities, coordinating cross-functional teams during outages and ensuring rapid service restoration and RCA completion Drive Problem Management by identifying recurring issues, analyzing systemic … failures, implementing corrective actions, and reducing operational risk Govern Change and Release Management processes, production readiness reviews, maintenance, and deployment activities Ensure effective observability through monitoring, alerting, logging, dashboards, and operational reporting Promote automation and operational efficiency through Infrastructure as Code, DevOps, self-healing, and auto-remediation Partner ...

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision‐making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

Shearman is seeking a Senior ITSM Process Support Analyst to administer ITSM processes across the Global Service Desk. The role involves coordinating Change & Release Management, Problem Management and Service Design activities, preparing management information, and escalating risks to process owners or governance forums. The successful candidate ...

Contract Lifecycle Management Systems Administrator Contract Lifecycle Management Systems Administrator Date: September 2026 Location: Newforge Lane, Belfast The entrance to Newforge Lane lies off the Malone Road and is well served by Metro bus service 8. Contract: Fixed-term contract for 15 months Full-time Working Hours … career with us. About the Role Energia is undertaking a major transformation programme, Project Prime, to implement Workday Financials, Strategic Sourcing, and Contract Lifecycle Management (CLM). The Workday CLM Administrator will play a critical role in the successful design, configuration, testing, deployment, and ongoing management ...

Shearman's Belfast office is seeking a Senior ITSM Process Support Analyst to reinforce the IT Service Management practice. You will provide senior-level administration, coordination and reporting support for ITSM processes across the IT organisation, supporting governance forums and driving consistent, low-risk operations. The role focuses … Change & Release Management, Problem Management and Service Design/Acceptance into Service, ensuring accurate records, MI insights and escalations to #J-18808-Ljbffr ...

captured in ITSM tooling while upholding high standards of compliance and risk management. You will work with global service desk operations, coordinate Change & Release Management, Problem Management, and Service Design/Acceptance into Service, and produce MI to support decision making. #J-18808-Ljbffr ...

team. You will coordinate ITSM processes, maintain documentation, and support governance forums while ensuring compliance and timely MI. You will work with Change & Release Management, Problem Management, and Service Design, partnering with service owners, vendors and stakeholders to highlight risks and drive improvements. #J-18808-Ljbffr ...

Shearman is seeking a Senior ITSM Process Support Analyst to join the IT Team in Belfast. This senior role supports Change & Release Management, Problem Management, and Service Design within the Global Service Desk function, coordinating governance forums and ensuring compliant ITSM practices. You will work closely with ...

development using Apex, Lightning Web Components (LWC), Visualforce, Java, and related technologies where required. Establish and maintain best practices for architecture, development, testing, deployment, release management, and platform security. Drive optimisation of business processes through Salesforce capabilities and automation. Lead data migration initiatives, data quality improvements, and master … data management strategies. Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions. Review solution designs and code to ensure adherence to architectural standards and platform best practices. Mentor and coach Salesforce Developers and Administrators, fostering technical excellence across the team. Evaluate emerging Salesforce technologies ...

software delivery lifecycle, driving improvements across development, testing, deployment, and operational phases. Ability to implement infrastructure-as-code, CI/CD, and efficient release management strategies. Enhance system performance using load testing, caching, and optimizing database queries and application logic for better scalability and response times. Expertise ...

planned to further automate and remove manual human led processes that add toil to the SDLC processRelease on Demand (RoD)is our strategic release management platform that makes it trivial to generate production run books & ServiceNow Changes with the click of a button. Built internally approximately three years … platform has quickly become our strategic release generation and deployment tool used across all lines of business. Last year it generated 60k releases and automated the deployment of approx. 65% of them. RoD enables cultural change within development teams enabling them to move quickly but whilst maintaining quality gates ...

what's missing and why. Strong understanding of software delivery and deployment patterns, including how quality considerations intersect with feature flags, staged rollouts, and release management in a cloud-native environment. The ability to identify risk in a system and reason about it clearly - understanding what gaps ...

business goals into a quarterly delivery plan aligned with IT strategy and governance. Lead end-to-end Salesforce administration and configuration (user and access management, page/layouts, fields, validation rules, security model and data model). Act as product owner/functional lead for enhancements and projects, facilitating … requirements capture, process design and impact assessment across multiple jurisdictions. Prioritise and deliver changes through controlled release management (sandboxes and DevOps tooling), ensuring appropriate testing (UAT/regression) and documentation. Create, enhance and maintain automation primarily using Flow; remediate technical debt and retire legacy Process Builder/Workflow ...

including a clearly defined environment strategy (Dev → Sandbox → UAT → Production), version control and change governance, to ensure consistent, low-risk releases. Maintain sandbox strategy, release management and documentation to a professional standard. Partner with the existing Salesforce Administrator, sharing ownership of BAU while leading on the more technical … understand that the CRM feeds pipelines, forecasting and board reporting, and you build accordingly. Experience designing and running a structured sandbox-to-live release process, including environment strategy, version control and deployment governance. Desirable Skills Salesforce certifications (Advanced Administrator, Platform App Builder, Platform Developer I or above). Experience ...