3 of 3 Root Cause Analysis Jobs in Northern Ireland

Manage VoIP solutions, including SIP trunks and call routing. Own backup strategies and coordinate vulnerability management and remediation across platforms. Act as L3 escalation for complex IT incidents, driving root cause analysis and permanent fixes. Automate routine tasks using PowerShell and contribute to CI/CD/IaC practices. Required Skills & Qualifications: Bachelor’s degree in Computer More ❯

and documented accurately with meaningful updates. Maintain clear and consistent communication with customers throughout the fault resolution process. Escalate issues appropriately to internal stakeholders and third-party providers. Conduct root cause analysis and assist in implementing service improvements. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, covering monitoring, call handling, and incident management. Provide More ❯

solutions. Acting as the final escalation point for complex issues beyond the scope of 1st and 2nd line support. Overseeing critical incident resolution to ensure minimal downtime, including conducting root-cause analysis. Supporting risk identification and mitigation across the managed service. Monitoring and reporting on performance, including SLAs and KPIs More ❯