3 of 3 Root Cause Analysis Jobs in Northern Ireland

manage Incidents, Requests, and Changes using ITSM tools (e.g. ServiceNow), ensuring SLA compliance Support network connectivity and Wi-Fi, including patching, troubleshooting, and root cause analysis Carry out moves, surveys, desk relocations, and post-move support, including project-related moves Maintain accurate asset management and inventory records … including device assignments and lifecycle tracking Produce reports, ad-hoc analysis, and support desktop controls with stock and asset reporting Create and maintain knowledge base articles and technical documentation Participate in project work, including transition, alignment, and transformation activities Adhere to IT security, health & safety, and data control policies ...

recurring faults Complete site documentation accurately and on time Provide out-of-hours on-call support Monitor solutions to prevent outages and assist with root cause analysis Manage workflow, escalate third-party requirements, and complete RMA processes Skills/Qualifications: HND/HNC/ONC or equivalent ...

Solutions analyst to play a pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success … communicate insights effectively to stakeholders at all levels. Support sales team with customer presentations and proposals for business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment ...