17 of 17 Customer Service Jobs in Norwich

Urgently seeking x 2 contract Service Desk Analysts to join a busy IT support team based in Norwich. This is an excellent opportunity for candidates with strong customer service and 1st line IT support experience who are available to start immediately. Service Desk Analyst x2 Location … hours per week, Monday to Friday Shifts: Between 08:00 and 18:00 Key Responsibilities Provide first-line IT support to end users. Deliver customer-focused information, advice, and technical assistance. Log, troubleshoot, and resolve technical incidents and service requests. Escalate complex issues where required. Maintain accurate records ...

Norwich (Hybrid) | £31,000 + Bonus I'm delighted to be exclusively partnering with a growing SaaS business as they continue to expand their customer support function. This is an excellent opportunity for a personable and technically minded support professional who enjoys solving problems, delivering exceptional customer service … adoption. This role offers a 35-hour working week, hybrid working, and the opportunity to join a well-established software business with an impressive customer base across the UK. Key Responsibilities Provide 1st and 2nd line support for a SaaS software platform Manage and resolve customer support tickets ...

Description: Role: Second Line Service Desk Engineer Salary: £30,000 to £37,500 per annum (DOE) Location: Hybrid (Norfolk) | Minimum one anchor day per week in our King's Lynn office Reporting To: Service Desk Team Lead About Workplace IT Workplace IT provides CAF Compliant Co-Managed … Services and Digital Safeguarding to large Health, Social Care, Housing, Education, Charity and Public Sector organisations across the UK. As a Second Line Service Desk Engineer, you will be responsible for troubleshooting and resolving technical issues across Microsoft 365, Entra ID, Intune, networking and end-user technologies. Working within ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting … clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues ...

After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success. About the role … will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently. ...

Epos Now is a market-leading international technology company, powering thousands of businesses worldwide. Like all great companies, Epos Now is built on exceptional customer relationships – and that's where your career will begin. This is a junior-level sales role designed to give you industry-leading training, real … earnings: circa 40,000 OTEYour success directly impacts your earnings – there's no ceiling. As a Junior Sales Executive (SDR), you'll combine outstanding customer service with commercial awareness: Speaking with new customers via phone, email and web chatIdentifying sales opportunities and generating revenueBuilding strong, meaningful customer ...

continued growth, we are looking for an ambitious and relationship-focused Business Development Manager to help expand our client base while delivering exceptional service to our existing customers. The Role This is an exciting opportunity for a proactive sales professional who enjoys building long-term relationships and helping clients … quotations and proposals. Account Management & Client Retention Build and maintain strong relationships with existing clients. Act as a trusted point of contact, ensuring excellent customer service at all times. Deliver retainer package services, including quarterly review meetings and ongoing client support. Identify opportunities to upsell and cross-sell ...

point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time. Main duties of the job No two days are the same. You'll be handling enquiries, updating records, and working … pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. Whether you’ve worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you. If you’re ready ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £29k basic salary ...

Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access … your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important and the ability to remain calm and supportive as some callers will be experiencing significant distress and trauma, including … offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ ...

issue from the computer record in line with Practice policy and protocol. Training Potential for full time employment upon completion. Apprenticeship Standard Customer service practitioner (level 2) Training Provider POULTEC TRAINING LIMITED Working Week Working hours per week Variable Hours between - Mondays to Fridays 8am starts – 6.30pm finish … Closing Date Friday, 25th September 2026 Start Date Monday, 28th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Number skills Analytical skills Logical Team working Non judgemental Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential ...

Build AI that matters. AI is already making a difference across Aviva, helping colleagues and customers through areas such as claims summarisation, medical underwriting, customer service and fraud detection. As a Senior Applied AI Engineer, you’ll operate as a technical authority within our newly formed function. … created are adopted at scale. You’ll be responsible for : Leading the end-to-end architecture and delivery of multi-agent AI systems across customer-facing and operational domains. Defining and owning Aviva’s canonical engineering patterns for applied AI, including orchestration architectures, context engineering, MCP integration, memory design ...

maintain IT documentation. What We're Looking For You'll have previous experience within an IT Support or Helpdesk environment and enjoy delivering excellent customer service. Essential Skills & Experience Experience in an IT Support, Helpdesk, or customer-facing technical support role. Experience using Helpdesk or IT Service … Comfortable working independently and as part of a team. Organised, detail-oriented, and professional. A strong communicator who enjoys helping others. Adaptable, resilient, and customer-focused. The Opportunity This is a fantastic chance to join an organisation that invests in its people and offers exposure to a varied technical ...

Description: Business: Specialist Healthcare Focused MSP (Managed Service Provider) Team: Provisioning (Change Management) Team Location: Kings Lynn (Hybrid Minimum 1 Office Day Per Week) Salary: £30,000 £35,000 DOE Hours: Mon to Fri, 9:00am5:30pm Reports to: Provisioning Desk Team Lead Workplace IT provides CAF Compliant … change requests from password changes, user on-boarding and off boarding, MDM profile builds, device builds to SAR requests ensuring accuracy, consistency, and exceptional customer service. You will be working to a high volume of technical daily tickets, completing the technical activities associated with each change request and collaborating ...

ramping from 10-15 daily to approximately 35 consultations per day while maintaining accuracy and patient confidentiality. This involves conducting consultations in line with service protocols, supporting medication dispensing and preparation, and collaborating with pharmacists and the wider team during high-volume periods. The role is central to scaling … ensuring patients receive accessible, high-quality contraceptive care. Key Activities NHS contraception consultations (approximately 80% of time) Deliver NHS contraception consultations in line with service protocols, maintaining 24-hour turnaround standards Document consultations accurately, ensuring patient confidentiality and compliance with NHS requirements Escalate clinical queries appropriately to the pharmacist ...