11 of 11 Customer Service Jobs in Norwich

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a … connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change). Customer Services comprises of a Service Desk team which provide first … miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas. This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical More ❯

Job summary The Service Desk is the single point of contact for all ICT related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal business impact on the Trust within agreed service levels and clinical/business priorities. The Service Desk also … provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and/or new software requests. The Service Desk Supervisor will be part of the Service Desk Team working as deputy to the Service Desk Manager by line managing members of the team, training new … starters and ensuring quality of the team's work; as well as assisting in the duties of the Service Desk Analysts. Main duties of the job The primary duties of the role are to: Line manage approximately half of the department's ICT Service Desk Analysts Provide training and mentorship to new starters within the team Lead on More ❯

interested in IT or an experienced 1st Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach … to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. Role Overview: Our team of Junior Systems Engineers, or Level 1 Engineers, are the first port of call for incoming IT queries … on our Service Desk. Junior Systems Engineers are required to have strong customer service skills, know how to listen, take details and have a great phone manor. They also need to escalate issues up the Service Desk effectively. Key Responsibilities: Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query More ❯

The role: We are seeking an experienced and highly organised Technical Support Analyst to join the Digital (IT) team at the East of England Ambulance Service NHS Trust. This role focuses on second-line IT support with a strong emphasis on managing the full life cycle of IT hardware assets across the Trust. From maintaining the Configuration Management Database … CMDB) to coordinating repairs, disposals, and configuration, you will ensure the Trust's IT infrastructure operates efficiently. You will be part of a team that delivers excellent customer service, supports technical troubleshooting, and develops asset management processes to improve service and minimise loss. This role involves travel between sites when required. Key Responsibilities: Maintain and update the More ❯

The role is 5 days a week on site (no home working) Purpose of the Role Deskside is responsible for looking after day-to-day issues passed on from service desk that require further investigation to resolve. Deskside technicians are required to work onsite or offer remote support to 1000+ colleagues. You will work alongside other regional technicians and … departments to offer the best possible service. Providing 2nd line support in a corporate environment Excellent customer facing skills and telephone manner Answers to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work. Duties & Responsibilities Management of stock Issuing of hardware and … answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing on-site support Work with wider team to offer ideas to improve service/user experience Skills required Office 365 configuration and troubleshooting Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop More ❯

custom AI-powered solutions by writing clean, production-ready code that integrates directly with APIs such as OpenAI, ElevenLabs, Whisper, and others . Working across both technical infrastructure and customer-facing initiatives. This is a hands-on position where you’ll act as the sole AI expert, responsible for designing, building, and deploying the systems that define how they … use AI. Key Responsibilities Custom AI Development : Write backend code to integrate AI services into business workflows and customer-facing applications. API Integration : Build robust, secure integrations with third-party APIs (OpenAI, ElevenLabs, etc.) using backend languages. Prompt Engineering : Craft and refine prompts to achieve consistent, reliable AI outputs. System Design : Architect workflows and services that are maintainable, scalable … in production (Docker, AWS Lambda, serverless platforms, or equivalent). Cross-Department Collaboration : Work with IT on infrastructure and with Marketing to deliver AI-powered innovation in campaigns and customer experiences. Ownership : Act as their in-house AI expert, reporting directly to leadership and shaping the direction of AI within the business. Essential Skills Strong backend development skills in More ❯

potentially looking for:  Proven experience with Windows 10/11 deployments or OS migration projects. Familiarity with tools such as SCCM, Intune, Autopilot, or MDT. Strong troubleshooting skills and customer service orientation. Ability to work independently and manage time effectively. Excellent communication and documentation skills.What's in it for you? - Our client loves to reward their people for More ❯

research and implement SEO best practices to maximize the visibility and reach of the content you create. Cross-functional collaboration: Work closely with other teams, including sales, product, and customer service, to ensure that content is accurate, up-to-date, and aligned with business goals. Quality Assurance: Edit and proofread content to ensure it meets the highest standards More ❯

define how we use AI. This could be the role for you!!! Key Role Objectives Custom AI Development: Write backend code to integrate AI services into business workflows and customer-facing applications. API Integration: Build robust, secure integrations with third-party APIs using backend languages. System Design: Architect workflows and services that are maintainable, scalable, and secure. Deployment & Maintenance … monitoring. Desirable Skills Familiarity with LangChain, LlamaIndex, or similar orchestration frameworks. Experience with speech and voice AI APIs (Eleven Labs, Whisper). Knowledge of chatbot/voicebot design for customer service or sales. DevOps experience (Docker, Kubernetes, and CI/CD pipelines). If this is a role you would be interested in and want to hear more More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

the job & gain useful experience. Key responsibilities: To attend technical calls of multi-functional devices, support customers with setup of copier features like, printing, scanning, booklets etc... To attend customer sites to install upgraded or refurbished multi-functional devices Provide remote IT support for multi-functional devices when required Preparation and set up of new multi-functional devices, including … delivery Key requirements: Experience in computer networking would be an advantage but not essential Although part of a team, can work independently Able to demonstrate fault finding skills Excellent customer service skills and able to easily build rapport Self-motivated and well organised Fast and keen self-learner Full training will be provided, so soft skills are most More ❯