2 of 2 Performance Metrics Jobs in Nottingham

role in driving brand growth, customer engagement, and revenue generation through a multi-channel marketing strategy, while leading a talented team and influencing marketing performance across multiple markets. The Company They are a well-established organisation with ambitious growth plans and a strong commitment to expanding their reach … results. This is a newly created leadership role with significant visibility and influence across the organisation. The Role You will: Develop and deliver a performance marketing strategy across channels including PPC, paid social, display, SEO, offline media, and brand campaigns. Lead, mentor, and develop a multidisciplinary marketing team, creating ...

tools that underpin the customer experience. Key Responsibilities & Skills Lead the day-to-day technical support function, managing workloads, rotas, escalations and team performance while coaching and developing a resilient, high-performing team. Provide hands-on technical support, using SQL and APIs to investigate issues, troubleshoot complex problems … resolve customer queries. Own support SLAs and KPIs, using data and performance metrics to improve resolution times, service quality and customer satisfaction. Review and improve support processes, workflows, tooling and knowledge base resources, driving operational efficiency and continuous improvement. Collaborate with Product, Engineering and Customer Success to resolve ...