21 of 21 Service Management Jobs in Nottingham

Application and Service Delivery Manager– Nottingham TK Elevator UK Ltd — Hucknall, England, United Kingdom The Company We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide … comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle. What we expect We are looking for an experienced Application and Service Delivery Manager to join our IT division based in our Nottingham Head Office, reporting to the IT Lead Europe Africa Mid Markets. This role will be responsible for overseeing the delivery, maintenance … applications and services, ensuring that all IT services are seamlessly delivered to the business organisations, with close alignments to ensure effective delivery to the organisation. As an Application and Service Delivery Manager, your day to day will include: Application Maintenance: Provide ongoing support and maintenance for existing applications (E.g., ERP, field applications, HR systems). Monitor application performance and More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering … approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on … shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident … problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure More ❯

IT! Are you passionate about delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you! At Air IT, we are looking for a Head of Operations to take ownership of our operation … support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day operations of all operation … support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards. Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance. Customer & Stakeholder Engagement: Lead the Service More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

who thrives in a dynamic, multi-site setting and enjoys managing both people and technology to deliver robust, secure and high-performing IT systems. Key responsibilities include: Leading the management and development of IT infrastructure, cloud services, and business-critical systems Ensuring system availability, performance, and security across all platforms and networks Administering Microsoft 365 tenants, Entra ID, Azure … support for infrastructure and systems-related issues Leading and developing a skilled team of systems and infrastructure professionals What were looking for: Proven experience in an infrastructure or systems management role Strong knowledge of Microsoft 365, Azure, Active Directory, DNS, and networking Experience implementing and supporting wide area networks and cloud infrastructure Familiarity with industry security standards and compliance … documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture More ❯

SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software. … methods. Each listing including the job title, location, brief description, and a link to a page with more details. Assistant administratif protection incendie Head of Business Continuity & Operational Risk Management More ❯

Job title: Services Analyst Location: Nottingham Offices (3 days in the office, 2 days WFH) Department: Service Management Office Salary: £34,000 - £36,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many … actionable insights? Do you thrive on improving processes and driving efficiency? XMA is looking for a Services Analyst to join our dynamic team and help shape the future of service excellence. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK … that positive impact home. Key responsibilities: As a Services Analyst, you’ll play a key role in transforming data into business value. You’ll: Analyse customer contract usage and service performance data. Create dashboards, reports, and visualisations using Power BI and Excel. Identify trends, bottlenecks, and opportunities for service improvement. Collaborate with stakeholders to understand analytical needs. Support More ❯

Job title: Business Services Analyst Location: Nottingham Offices (3 days in the office, 2 days WFH) Department: Service Management Office Salary: £34,000 - £36,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and … actionable insights? Do you thrive on improving processes and driving efficiency? XMA is looking for a Services Analyst to join our dynamic team and help shape the future of service excellence. Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we're an independent UK … that positive impact home. Key Responsibilities: As a Services Analyst, you'll play a key role in transforming data into business value. You'll: Analyse customer contract usage and service performance data. Create dashboards, reports, and visualisations using Power BI and Excel. Identify trends, bottlenecks, and opportunities for service improvement. Collaborate with stakeholders to understand analytical needs. Support More ❯

balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Main Duties And Responsibilities Write high-quality, clean, and maintainable code in C#, .NET Core and other related technologies Full-stack development, including front-end and back-end … that all work is implemented to specification, on schedule, with good quality and within the effort estimated. Monitor on-going progress and report on exceptions to project and team management Ensure Klipboard programming standards, best practices, security and industry guidelines are adhered to This role will involve development of applications, and delivering fixes for customers Carry out programming tasks More ❯

ICT Service Desk Manager - Nottingham My client is seeking a skilled and proactive ICT Service Desk Manager to lead the delivery of high-quality IT support services across a wide network of sites, including libraries, learning centres, archives, and cultural venues. This role is ideal for an experienced IT professional with strong leadership abilities and a commitment to … excellent customer service, looking to make a real difference in a dynamic and diverse environment. What youll be doing: Leading and developing a responsive, efficient ICT Service Desk team Managing the resolution of incidents, service requests, and major technical issues Coordinating with third-party vendors and monitoring service level agreements Overseeing IT asset management and … ensuring data protection and security compliance Supporting over 700 users across more than 100 sites Identifying service improvements and promoting end-user satisfaction What were looking for: Proven experience in IT support management Strong understanding of ITIL and service management best practices Technical knowledge of Microsoft infrastructure, networking, and remote support tools Excellent communication and interpersonal More ❯

of working and willing to learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on a customer site and as … part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete ownership and exercise leadership on the assignments, with a holistic view of the system and … processes, in upgrade projects Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate senior level business acumen and More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions. As the Head of Service Management, you will be responsible for overseeing the entire service management function. This includes developing and implementing service management strategies, ensuring the delivery of … high-quality services, and continuously improving our service management processes. Responsibilities Develop and implement the overall service management strategy Lead, mentor, and develop a high-performing service management team Ensure the effective delivery of services to meet client and stakeholder needs Monitor and manage service levels, ensuring compliance with agreed standards and SLAs … Oversee incident, problem, and change management processes Identify and implement innovative solutions to improve service delivery Set and monitor performance objectives for the service management team. Implement metrics and KPIs to measure service performance. Skills and Experience Extensive experience in service management, preferably in a leadership role Strong knowledge of ITIL or other More ❯

Founded in Nottingham in 2001, our journey began with a clear goal: to establish a best in class communications service for businesses. With over 20 years of achievements in the communications industry, we have flourished and evolved under the guidance of Private Equity ownership. Today, we proudly operate in 9 countries, including the UK, France, Spain, Italy, Romania, Germany … new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through … in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You will engage at multiple levels, from orchestrating the resolution of More ❯

high-level designs and proposals in response to internal customer requests and project demands. You will ensure customer requirements are understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost-effective, supportable end-to-end high-level designs, following enterprise strategy, roadmaps, standards, security and service capability. About the role … outcomes are achieved in-line with strategy and architecture, are cost-effective, deliverable and supportable Ensure high-level designs are understood by everyone in the project team, including managed service partners who produce low-level designs and complete builds Provide technical consultancy and leadership throughout the whole project life cycle. During construction, if issues are encountered, work with the … pace, quality assurance and cost efficiencies What you’ll need to have Broad knowledge and experience of solution areas including infrastructure, transformation and migration, security, business analysis, applications, integration, service management and understands how all of these interact to arrive to an end-to-end solution Ability to understand the business, commercial and technical requirements to write clear More ❯

Job Title: Customer Experience Manager Location: Sandiacre, Nottingham Reporting to: Head of Operations Job Purpose: The Customer Experience Manager (CXM) will be responsible for maintaining and enhancing service relationships with customers across the region who do not have a Service Delivery Manager assigned to them. They will act as a key independent person and central connection between all … the region improves, targeting activities that make the biggest difference to a wide group of customers. The CXM works to improve experience for customers who are not allocated a Service Delivery Manager (SDM), rather than focusing on specific customers. Regional Customer Satisfaction and Customer Churn are the key metrics that the CXM cares about. Service Management: Work … with the heads of departments to lead the delivery of all the customers’ services, ensuring alignment with agreed service levels and quality standards. Problem Resolution: Alongside managing and resolving issues in an escalation mailbox, the CXM will proactively identify and resolve issues that may impact client satisfaction or service delivery, preventing complaints from occurring in the first place. More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Eligibility: Must be eligible for SC Clearance (must have lived in the UK … like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish More ❯

like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish … as we see Littlefish grow. I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one More ❯

Market leading High growth business - Waste Management into Construction career prospects! Operationally - best in class! National Business Development Manager - Waste Management The Role of Senior Business Development Manager This is a home/field based Strategic Business Development Manager role. You will be responsible for strategically winning accounts selling waste and demolition services into the top 500 Main … Contractors - providing total waste management solutions. As Business Development Manager, you will strategically target accounts. You will be tasked with building partnerships with Sustainability Managers, Procurement, Environmental Managers, Health & Safety and Service Managers and up to C-Level decision makers developing account plans for the short, medium and long term. The Business Development Manager will look to cross … sell, up-sell other services into the business to maximise incremental growth opportunities. The Company hiring a Key Account Manager Our client are a leading national waste service management provider with a reputation within the market of delivering highly reliable services and solutions to a broad range of customers. Our client, have incredible sustainability credentials and set the More ❯