1 of 1 Knowledge Management Jobs in Nottinghamshire

per month. Incident Logging & Resolution: Handle incoming calls and emails via Genesys, accurately logging incidents into ITSM. Focus on resolving issues at the first point of contact whenever possible. Knowledge Management: Follow existing knowledge processes for incident assignment. Update and create new knowledge articles to maintain an effective knowledge base. Queue Management: Monitor and … acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯