3 of 3 Remote ITSM Jobs in Oxford

Analyst/Service Desk Analyst need? Some prior commercial experience in a 1st line Service Desk role or similar Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc. Basic Active Directory experience, along with Windows, Microsoft 365, etc. Good troubleshooting skills across hardware, software ...

Concept), and AI-driven solution demonstrations. Knowledge of AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks. Familiarity with Customer Service software, ITSM, CCaas, Business Intelligence, Workforce Management, QA, or Integration middleware. Proven ability to translate technical capabilities into strategic business outcomes for senior stakeholders. Strong and engaging ...

with client stakeholders across on-prem, hybrid, and cloud environments. Integrate CyberArk with enterprise tools such as AD/LDAP, ticketing systems, SIEMs, and ITSM platforms. Lead technical workshops, demos, and training sessions for a range of technical and non-technical audiences. Troubleshoot CyberArk-related issues and provide expert support ...