7 of 7 Service Delivery Jobs in Oxford

past 25 years alone, RABI has delivered more than £250 million in direct financial support to farming people, whilst the charity's professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI's wrap-around support services continue to evolve, reaching more people year … national grant campaigns and oversees the administration of counselling and related mental health services. The role line manages the Campaign Co-ordinator and Service Delivery Administrator, ensuring work is accurate, timely, confidential and consistent with agreed policies and pathways. Reporting to the Service Delivery Quality ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

time | Hybrid The University of Oxford is seeking an exceptional Director of IT Services to lead the teams responsible for delivering technology infrastructure, project delivery and customer-facing IT services across one of the world's most prestigious and influential institutions. This is a rare opportunity to join Oxford … will lead a resource of over 350 FTE and be responsible for: Leading Oxford's Infrastructure Services, Customer Services, Software Solutions and Programme & Project Delivery functions. Shaping and delivering the University’s digital vision and operating model, and provide collaborative leadership across the digital ecosystem driving the transition ...

solutions to scale ideas from lab to society. Explore more at www.eit.org. Your Role: At EIT we are seeking a proactive, process driven IT Service Desk Manager . The IT Service Desk Manager is responsible for leading and continually improving EIT Oxford’s IT Service Desk, ensuring … responsive, professional and high-quality support experience. As the primary entry point into IT, the Service Desk handles incidents, requests, support and guidance, with this role accountable for maintaining operational excellence and a white-glove user experience. This operational role requires strong Service Desk leadership experience, practical knowledge ...

seeking a Head of Technology Operations to lead the new function integrating ITSM, workplace technology and infrastructure. You will design the operating model, govern service delivery and drive cost visibility while keeping critical day-to-day services running. You’ll build a high-performing team, establish clear metrics ...

presentations to communicate results to internal and external stakeholders Support the development & testing of other analysis and simulation tools to improve product performance and service delivery. Qualifications 3 years of experience Has developed complex models & simulations in MATLAB/Simulink, ideally using meteorological data, of involving networks/communications ...

regulators, customers, industry bodies, and key strategic partners. Operational Oversight Ensure operational excellence across all UK data center facilities, delivering maximum uptime, resilience, and service quality. Define, monitor, and report on KPIs related to availability, efficiency, maintenance performance, and service delivery. Ensure implementation and compliance with global operational … Regulatory Management Own and manage the UK operational budget, including forecasting, cost control, and financial performance. Drive cost optimization initiatives while maintaining performance and service quality. Ensure full compliance with UK legislation, including Health & Safety (HSE), environmental regulations, and energy compliance frameworks. Oversee governance, audit readiness, and regulatory reporting ...