12 of 12 Service Management Jobs in Oxfordshire

Service Design Lead – 6 month Contract - £475 - £500 per day (Inside ir35/Umbrella) - Remote Meraki Talent are delighted to be partnered with a market leading business in Glasgow who are looking for an IT Service Design Lead on a contract basis to join their team. You will … lead the Service Introduction and Production Readiness activities for a major program launching in February/March. This role ensures all technical, operational, and support elements are in place for a smooth transition from project delivery to live operations, with zero disruption to customers or business processes. Key Responsibilities ...

/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents … resolved quickly, and longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet ...

nights 1900 - 0700, 4 off. Description: CONTRACTOR MUST HOLD SC CLEARANCE MUST BE PAYE THROUGH UMBRELLA Job Description: Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate … incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with ...

Support Analyst, Service Desk, 1st line, COR7422 As part of continuing business growth, an IT Support Analyst/Service Desk Analyst is required to join one of the region's most successful accountancy firms. The successful Support Analyst/Service Desk Analyst will be the first line … successful probation period, you will be able to work from home up to 2 days a week. The Role The Support Analyst/Service Desk Analyst, will join the IT team of a growing top 40 accountancy firm with offices across central and southern England, as they seek ...

troubleshooting, and looking for growth and the support to develop new skills and expertise. VOIP (Voice over Internet Protocol) is a key product and service for Gigaclear, and this is a 12 month maternity cover where you will gain a thorough understanding, learning all about the processes and tools … that are involved in the provision of our VOIP services. The role sits in our Service Operations department therefore along with managing the end-to-end lifecycle and performance of our VOIP services, owning, prioritising, and managing escalated issues from our Customer Services teams, your focus will ...

regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background … service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive ...

hand to the Head of IT, taking ownership of day-to-day IT operations. Specifically you will: Manage internal coordination and external suppliers, overseeing service delivery and supplier performance . Act as first point of contact for IT-related queries across the organisation. Coordinate internal IT tasks and ensure … liaise with business units to understand needs. Maintain good security practice awareness in day-to-day operations. Identify opportunities to improve IT processes and service delivery and proactively work with other stakeholders to deliver Person Specification Having experience of managing an IT operation, you will have proven ability ...

users Troubleshoot complex hardware, software, and system issues Act as an escalation point for junior support engineers Ensure timely resolution of incidents and service requests Systems & Infrastructure Support Support Windows desktop and server environments Manage Active Directory, Group Policy, and user access Administer Microsoft 365 (Exchange Online, Teams, SharePoint … standards Projects, Documentation & Improvement Participate in IT upgrades, migrations, and improvement projects Maintain accurate technical documentation and asset records Identify opportunities to improve IT service delivery Provide guidance and mentoring to junior team members Stakeholder & Vendor Interaction Support internal users across departments Communicate technical issues clearly to non-technical ...

experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver. At Airbox, our values can be described as behavioral guidance. They are the principles and beliefs that provide a cohesive vision … potential issues with computer systems Applying operating system updates, patches, and configuration changes Adhering to ITIL best practices, specifically regarding Incident, Problem, and Change Management processes Installing and configuring new hardware and software Troubleshooting and providing technical support to employees Answering technical queries and assisting users Monitoring system performance ...

tooling. Key Responsibilities: Implement and maintain standardised operating procedures for deployment, configuration, and testing. Automate manual tasks and deployment processes. Maintain version-controlled configuration management (Terraform, Ansible, or similar). Keep virtual machine and service configurations documented and up to date. Support automated testing (unit, integration, regression). … documentation in line with standards. Collaborate with engineers, developers, and operational teams to deliver high-quality services. Provide customer support and record activities in service management tools. Contribute to continuous improvement of processes and tooling. Full perm role including organisation benefits (Excellent pension) Fully remote with the need ...

Level 3 Information Communications Technician qualification. Vendor certifications such as CompTIA A+ Core 1 & 2 and ITIL 4 Foundation. Additional BCS Certificate in IT Service Management and Business Processes. 10 days of intensive training (12-hour sessions) delivered online or face-to-face (food and accommodation included, travel … basic technical problems, escalating complex issues when necessary. Maintain accurate records of customer interactions and resolutions. Support the team in monitoring systems and ensuring service availability. Learn and apply ITIL principles and best practices in service management. Assist customers with hardware and software installations, updates and configurations. Skills ...

exciting time to join the company in a key operational role as an Office Manager. Day-to-day of the role: Office & Facilities Management: Manage front-of-house duties, greeting visitors and handling calls professionally. Maintain office supplies, equipment, vendor relationships, and facilities needs. Support shipping logistics, including FedEx … starters. Finance & HR Support: Perform light accounting tasks such as invoicing, PO creation, payment tracking, and basic bookkeeping. Input RMA invoicing via internal service management software. Support payroll and commissions processing with HR and Accounting teams. Ensure accurate documentation flows to central Finance and HR functions. Process & Compliance ...