5 of 5 Service Manager Jobs in Oxfordshire

people's lives and have committed to delivering £60m worth of support over the next three years. The Role: Lead and manage the provision of best-in-class customer service and experience to Nominet's customers, members, and stakeholders. This includes domain registrants, registrars, and range of customers for critical services that Nominet provides. You will play a key … in improving our customer experience, driving operational excellence, managing performance, and supporting strategic growth within the Customer function. What you'll be doing: Lead an experienced team of Customer Service Advisors in providing excellent customer support Develop and implement new processes and technology-led solutions to improve the customer experience and team efficiency Act as the operational escalation point … for all customer issues Collaborate on a suitable technology roadmap to improve operational efficiency and enhance customer services Ensure service levels are met and ideally exceeded, with a focus on continuous improvement Manage and support a cross-functional team, ensuring appropriate skills, performance, and development Oversee relationships and performance with third-party suppliers Effectively manage workforce and operational demands More ❯

scope and opportunity for someone who is used to working in an ITIL environment, understands and loves questioning processes, documentation, SLAs, etc and knows things can always improve. Our Service Operations function is still relatively new and evolving, come in and get the satisfaction and recognition of seeing the difference you can make. Although this is a FTC there … and a real opportunity for you to step up into a management role, working for a comany and team ready to provide the support you need to be successful. Service Operations is responsible for managing the end-to-end lifecycle of our retail and wholesale services. In this role you will identify and own actual and potential issues in … service delivery and performance, always ensuring a resolution. Note: this role is a hybrid role, with 3 days per week based in our Head Office, Abingdon, Oxon. There is also a Saturday rota, one in four, with a day off in the week when on rota. Previous Broadband or VOIP experience is not essential but would be a bonus. More ❯

of longer-term strategy to drive short-term outcomes. Strong understanding of technology delivery methodologies and operational outcomes. Innovative thinker with creative problem-solving skills, capable of resolving complex service issues. Comfortable with strategic customer engagement and expert at determining actual needs. Any previous experience working at a publishing, Assessment based company is advantageous. Benefits: Competitive salary and benefits More ❯

SLAs and KPIs are met Leadership and day to day management of a team of Technical Support Advisors who provide a wide range of support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and that systems and tools are used effectively First line escalation for customer dissatisfaction and ownership of customer … in the team, including onboarding and training Monitor and where appropriate address quality issues within the team through coaching and training Empower the team to deliver a consistent premium service, managing all types of queries and effectively coordinate resolution actions across all required Gigaclear teams To support the Head of Customer Contact Centre to deliver the Customer Services strategy … escalations timely and effectively. Knowledge & Skills Essential: Proven experience in the delivery of outstanding customer experience and ability to coach and mentor individuals Hands-on experience in a helpdesk, service desk, or technical support role with enough understanding of the complexities your team faces to be able to provide insightful, supportive guidance Use own initiative with a positive, 'can More ❯

community-building. Monitor and evaluate the effectiveness of scholar services, suggesting improvements as needed. Ensure compliance with organisational policies and external regulations. The Successful Applicant A successful Scholar Services Manager should have: Proven experience in managing services or programmes within the not-for-profit sector. Experience working at Oxford University and within Admissions. Strong organisational and multitasking abilities … software tools and databases for record-keeping and reporting. A proactive attitude and a problem-solving mindset to address challenges efficiently. What's on Offer The successful Scholar Services Manager will receive: Competitive salary in the range of GBP 38,000 to GBP 42,000. Opportunity to work within a respected not-for-profit organisation in Oxford. Fixed … meaningful impact on scholars' lives and futures. If you are passionate about supporting scholars and thrive in a structured environment, we encourage you to apply for the Scholar Services Manager role in Oxford today More ❯