5 of 5 ServiceNow Jobs in Oxfordshire

Strong understanding of core infrastructure concepts, for example DHCP, DNS, VPN and wired/wireless networking.* Proven experience of an ITSM platform, for example ServiceNow or equivalent, including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit-quality updates.* Good knowledge of Apple client environments, including macOS ...

translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would be beneficial. Experience in the public sector or a highly regulated environment ...

central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service improvement opportunities. Supporting onboarding of new services, users and suppliers. Producing management information … looking for Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination skills. Experience working across technical teams, suppliers ...

activities. Lead Service Introduction activities for new services, suppliers and capabilities. Manage service readiness, acceptance and Early Life Support (ELS) activities. Work closely with ServiceNow teams to ensure workflow integrity, approvals and reporting accuracy. Produce meaningful MI and reporting focused on outcomes, risk and service impact. Drive compliance with security … Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness activities. Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ...

About the role. If you want to know about the requirements for this role, read on for all the relevant information. As part of the development of our Digital Services function, we are recruiting to ...