1st Line Engineer
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Perth, Perthshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,000 - £27,000 per annum
Provide 1st line IT support via telephone, email, chat and self-service Log, prioritise and manage incidents and service requests through ServiceNow Carry out initial troubleshooting and resolve issues within agreed SLAs Support hardware, software, network and connectivity issues Manage IT service requests, including ordering and configuring equipment Escalate more … user issues and keep colleagues updated on progress Maintain accurate IT asset records Complete general IT administration tasks Assist with testing updates to the ServiceNow platform Contribute to continual service improvement initiatives What We're Looking For: Previous experience in an IT support or Service Desk environment Basic technical knowledge ...