6 of 6 Customer Experience Jobs in Peterborough

Help shape exceptional customer experiences that build trust and drive continuous improvement We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels. This is a pivotal role responsible for combining hands … customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements. This is a hybrid role with ...

internal stakeholders to drive delivery performance against agreed SLAs. You'll take ownership of resolving challenges, managing risks and escalations, and continuously improving the customer experience while supporting wider provisioning activity across the team. Who we are At Virgin Media O2, we connect people to the moments that … role in helping people feel connected from day one. The must haves In order to be considered, you must have the following experience: • Experience managing customer orders or service delivery within a B2B environment • Understanding of provisioning processes and service delivery against SLAs • Proven ability to manage ...

excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high … specialist applications and services. Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities. Key Responsibilities Technical Support & Systems Management Deliver 2nd line support for software applications and business systems Take ownership of escalated incidents through to resolution ...

requiring strong technical expertise, exceptional attention to detail, and commercial awareness. You will be responsible for designing, maintaining, and optimising HubSpot across Marketing, Sales, Customer Experience, and Finance, ensuring data integrity, automation accuracy, and reliable insight at leadership level. You will own CRM architecture, including pipelines, lifecycle stages … delivering training, enforcing best practices, and continuously improving the platform as the business scales. This role is suited to a HubSpot specialist with demonstrable experience operating in a fast-growth or scale-up environment. You should be highly analytical, process-driven, and confident in translating complex business requirements into ...

responsible for driving reporting and analytics initiatives, whilst also helping the business explore how AI can be used to improve efficiency, decision-making and customer experience. Key Responsibilities Develop and maintain reporting, dashboards and performance insights across key business areas * Translate complex data into clear recommendations for senior stakeholders … analysis to support commercial and operational decision making * Help shape the future data and AI strategy of the organisation What We're Looking For Experience in a Data Analyst, Insight Analyst, Commercial Analyst or Analytics role * Strong SQL skills * Experience with Power BI, Tableau or similar visualisation tools ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Peterborough/Kings Lynn region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class ...