9 of 9 Customer Experience Jobs in Peterborough

About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that … the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the … relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to More ❯

of voice. Work closely with UX, design and tech teams to improve the content creation and delivery process. Developing outstanding and high-quality content to support superior and personalised customer solutions, enhance user engagement and retention, as well as improve the promotion of digital solutions in the most efficient way. Taking ownership, managing, and delivering to deadlines of specific … to the feedback from the clients, stakeholders, and team Sub-editing content written by colleagues and stakeholders. Apply Client/TCS tone of voice, house style, content strategy, and customer experience principles and best practice. Accepting and providing constructive feedback while understanding the constraints of the business making sure the content meets the high brand standards. Your Profile … Essential skills/knowledge/experience: (Up to 10, Avoid repetition) UX writing experience is key - knowing how to create concise, clear, useful, effective and consistent copy –working from background information presented. Good command of the English language, grammar, and colloquialisms Excellent skills in writing copy for digital experiences offered to customers in UK is preferable. Experience More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their situations. Adhere to all policies and procedures to deliver compliant customer outcomes. Challenge … existing processes to enhance the customer experience and suggest improvements. Manage incidents for vulnerable customers, providing the most appropriate support. Record and resolve customer complaints effectively, striving for first-time resolution. Report any breaches of operational processes and policies. utilise various tools to maintain contact with customers, achieving favourable outcomes. Apply effective questioning techniques to understand customer … Strong multi-tasking abilities with great attention to detail. Who We're Looking For: We want enthusiastic individuals who are committed to delivering outstanding service. If you possess a customer-centric mindset, we would love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The More ❯

Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their situations. Adhere to all policies and procedures to deliver compliant customer outcomes. Challenge … existing processes to enhance the customer experience and suggest improvements. Manage incidents for vulnerable customers, providing the most appropriate support. Record and resolve customer complaints effectively, striving for first-time resolution. Report any breaches of operational processes and policies. utilise various tools to maintain contact with customers, achieving favourable outcomes. Apply effective questioning techniques to understand customer … great attention to detail. Who We're Looking For: We want enthusiastic individuals who are committed to delivering outstanding service. If you are fluent in Spanish and possess a customer-centric mindset, we would love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The More ❯

must be able to climb, work at floor and ceiling level inside buildings, tower structures and road side infrastructure, lift heavy drums/cables and recognise coloured wiring Mandatory experience/qualifications: Electrical competency City & Guilds 2360 parts 1+2 or equivalent NVQ or equivalent industry qualification BTEC Electrical Engineering Level 3/HNC/HND/MOET Level …/ET Level 3 or equivalent. Individuals will be required to hold a Full UK manual Driving Licence. Preferred experience/qualifications: 18th Edition Regs - or current electrical regulations, move to preferred list Inspection, Testing and Verification (C&G 2392-10) Experience with Uninterruptible Power Supplies (UPS) F-GAS category 1 Demonstrable experience of repairing and maintaining … Air Conditioning Split systems Experience of working with DC power systems Coaching/mentoring/supervisory experience Due to the nature of power vocational qualifications changing and being updated over time, this list may not always be accurate in the future. It is expected that an individual will be sufficiently experienced in all above criteria some duration after More ❯

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which presents an amazing opportunity to have … motivating and developing a team of administrators, schedulers and help desk operatives to be the best they can be. This role is about taking a fresh look at the customer journey and enabling teams to deliver and effective and focused solution to clients. It is an exciting time to join this company as they continue to go from strength … to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train, and mentor support staff. Manage escalated customer issues and ensure timely resolution. Collaborate More ❯