2 of 2 ITSM Jobs in Peterborough

transformation teams to enhance operations. Monitor performance and continuously improve service quality. Manage stakeholder expectations in a complex environment. Key Requirements: Strong background in ITSM, service delivery, or MSP environments. Proven experience building or transforming functions. Strong knowledge of ITIL frameworks and application. Experience managing managers and multi-layered teams. ...

management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely … Proven experience administering Atlassian and ServiceNow products in a medium or large organisation • Strong understanding of Agile, Scrum, and Kanban methodologies • Knowledge of ITSM best practices and modern delivery frameworks • Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation • Strong stakeholder management and requirements-gathering skills • Ability ...