7 of 7 Incident Management Jobs in Peterborough

managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What you will … 1. Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption ...

Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable and focused … culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support Centre to improve service ...

teams to strengthen our security posture while enabling innovation and operational excellence What you'll be doing: Lead and manage our third‐party risk management (TPRM) programme, ensuring suppliers and partners meet security requirements. Drive governance, risk and compliance (GRC) activities, helping the business identify, assess and mitigate information … security risks. Own and deliver security improvement projects that strengthen our overall security posture across global operations. Act as the primary lead for security incident management, coordinating responses and driving lessons learned activities. Collaborate with business and technology stakeholders to assess compliance against security controls and identify remediation ...

Peterborough is seeking an Information Security Manager to own governance, risk and compliance across our global operations. You will lead third‐party risk management, drive security projects and coordinate incident management, while partnering with tech and business teams to strengthen security and enable innovation. You’ll report ...

tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management process when needed. Take part in shadowing activities and the facilitation of learning. Assist … knowledge/experience in the following technologies (Certification an advantage) Windows Server 2012/2016/2019/2022 Active Directory user and computer management File/Print Server management Microsoft Remote Desktop Services Microsoft365, including the following: Intune and Endpoint Management Teams Exchange on-line SharePoint ...

Associated British Foods Business Technology Services seeks a Head of Operational Excellence to lead service management, support operations and reliability across BTS. The role focuses on resilient, scalable technology services and a culture of continuous improvement. You will drive modern operational practices, lead incident management, and transform ...

governance, risk and compliance initiatives across a global business. Hybrid role based in Peterborough, with responsibility for third‐party risk, security controls and incident management. You will collaborate with technology and business teams, delivering security improvements and meaningful metrics to drive risk-based decisions. Strong leadership and proactive security ...