5 of 5 Onboarding Jobs in Peterborough

engagement • Ensure structured, professional, and consistent service delivery Operational and Service Excellence • Maintain oversight of ticket queues, workload prioritisation, and team performance • Ensure smooth onboarding and handover of customers into support • Drive root cause analysis and long term service improvements • Ensure governance, reporting accuracy, and operational consistency Performance and Continuous ...

drive sales velocity, retention, upsells, and forecasting via data-driven workflows. Continuous Optimisation - Run audit cadences for CRM hygiene. Identify friction points in onboarding, upselling, reporting, and automate or fix where needed. Desired Experience & Profile Proven background in building, managing, and scaling CRM systems (HubSpot and/or Ontraport preferred ...

develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores Own customer onboarding alongside Professional Services; from go-live through to real adoption and value Act as the senior escalation point for complex or high-impact customer issues … Calm under pressure and trusted by customers when it matters most What Success Looks Like: Consistently high CSAT and NPS and KPI scores Faster onboarding and reduced time-to-value for new customers Lower churn and stronger long-term customer retention A confident, high-performing, engaged service team Customers ...

Digital Account Manager/Digital Project Manager A rapidly growing Web/Marketing agency in Peterborough is looking for a Digital Project Manager who can contribute to a forward thinking and progressive agency. You will ...

Account Manager/Client Services Manager/Digital Account Manager/Digital Project Manager A rapidly growing Web/Marketing agency in Peterborough is looking for a Digital Project Coordinator who can contribute to a ...